Vatsla I.

Customer Success Manager

Bengaluru, Karnataka, India6 yrs 6 mos experience

Key Highlights

Bridges technology and business for customer success.
Strong communication skills to meet complex client needs.
Experience managing cross-functional teams and strategies.

Stackforce AI infers this person is a Customer Success Manager with a strong background in SaaS and technology-driven solutions.

Contact

Skills

Other Skills

Account ExecutivesAccount ManagementBackup & Recovery SystemsBusiness AnalysisBusiness DevelopmentBusiness Relationship ManagementCChurn ManagementClient RelationsCollateral ManagementCommunicationComputer ScienceCross-SellingCustomer BaseCustomer Engagement

About

Developer turned customer success professional, passionate about creating value for customers by bridging the gap between technology and business. I leverage my technical background and strong communication skills to navigate complex client needs, ensuring alignment between technical teams and business stakeholders. Passionate about Fitness and cats🐱💪

Experience

6 yrs 6 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 5 mos

Current Experience

Commvault

Customer Success Manager

Jan 2025 – Present · 1 yr 5 mos · Bangalore Urban, Karnataka, India · On-site

Kapture crm

3 roles

Senior Customer Success Manager

Promoted

Jul 2023 – Dec 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Team Leader

Promoted

Sep 2020 – Jul 2022 · 1 yr 10 mos

Incubate and grow network among CXOs from Medium, Large enterprises & Start-ups.
Manage and oversee the work of lead generation team.
Assisting in content development to target consumers throughout the customer lifecycle.
Collaborating with other departments like Sales & Marketing to develop and enhance strategies.
Set and track sales targets and KPIs.
Responsible for cross-functional partnership and communications at all levels as well as people and
vendor management, training and coaching.

Inside Sales Manager

Nov 2019 – Sep 2020 · 10 mos

Adjetter Media Network Pvt Ltd headquartered in Texas, USA is the creator of Kapture CRM( Sales & marketing platform). With a strong presence across 12 countries ,1000+ clients and 100k+ people.