Vedant Kamble — Customer Success Manager

Customer-focused professional with 3+ years of experience in Customer Success, Client Experience, and Key Account Management across fast-paced SaaS and IT-enabled environments. Proven ability to manage end-to-end customer lifecycles, strengthen client relationships, and drive measurable outcomes related to retention, satisfaction, and service excellence. Previously worked at Airbnb as a Senior Success & Client Experience Executive, managing a portfolio of high-value customer accounts. Served as the primary point of contact across onboarding, adoption, issue resolution, escalation handling, and retention. Consistently maintained CSAT scores above 90%, achieved 95%+ SLA adherence, and ensured timely resolution of complex customer issues while maintaining high trust and satisfaction. Experienced in handling customer escalations, minimizing turnaround time, and reducing repeat tickets through structured problem-solving and proactive follow-ups. Strong collaborator with Product, Engineering, and Operations teams, translating customer feedback into actionable insights that supported workflow improvements, service optimization, and improved customer retention. Skilled in using CRM systems, ticketing tools, and performance dashboards to monitor and analyze key metrics such as NPS, CSAT, churn rate, response time, resolution time, and SLA compliance. Data-driven mindset enables proactive risk identification, workload prioritization, and continuous service improvement. Known for a balanced approach combining empathy and execution, clear communication, and stakeholder management. Adept at managing multiple accounts in high-volume environments while maintaining consistency, quality, and compliance with strict SLAs.

Stackforce AI infers this person is a Customer Success Executive with expertise in SaaS and IT-enabled environments.

Location: Mumbai, Maharashtra, India

Experience: 3 yrs 6 mos