Jun 2019 – Apr 2021 · 1 yr 10 mos · Hyderabad, Telangana, India

• The main objective of this project is to build and support the Safeview product for the processing of US Mortgage property operations (REO) whereas the product was primarily deployed to enhance the offshore vendor delivery model
• Manage and lead the assessment, design and delivery of SafeView product, including internal business processes, procedures and guidelines, vendor specific programs and interfaces, regulatory and statutory requirements.
• Collaborate with internal business partners to build Safeguard-specific vendor assignment application that would encompass Mortgage processing for property management operations.
• Configure and validate client specific business rules for mortgage - vendor business process.
• Configure and maintain various master data elements like Order types, Vendors, property types, listings status etc.
• Developed Data Mapping, Data Governance, Transformation and Cleansing rules for the Safeview vendor order processing.
• Define the Data Quality Rules (DQR) for the governance of the master data.
• Create, analyze and resolve application support tickets using JIRA platform.
• Create and update working procedures and job aids for vendor order processing.
• Develop and deliver product and test plan training for end users by technology and operations teams to assist in understanding critical product features and functionality.
• Support, analyze and resolve orders in error within the agreed upon SLA timeframe.
• Review and update the training materials to reflect the latest business and technical progress.
• Coordinate and schedule internal and external sessions with several Safeguard’s vendors across India and Philippines for specialized application processing.

Feb 2016 – Jun 2019 · 3 yrs 4 mos · Bengaluru, Karnataka, India

• As a system engineer responsible to coordinate several initiatives (Tavant’s US mortgage clients) related to core applications’ infrastructure, deployment, and training for the clients.
• worked in implementing organization DevOps strategy in various operating environments of Linux and Windows servers along with cloud strategies of Amazon Web Services.
• Responsible to train the team in enterprise applications and operational training needs for both existing employees and the new hires.
• Instrumental in creating, delivering and supporting Redhat, Nagios and Shinken applications for several business units and client programs within Tavant technologies.
• Worked on Develop, enhance and maintain the build and configuration management tool for continuous integration.

Feb 2014 – Feb 2016 · 2 yrs · Hyderabad, Telangana, India

• As a Process Analyst responsible for analyzing, process mapping, error management and speedy processing of process artifacts as per the US client specifications. The role involved in measuring, reviewing, sorting, indexing, releasing of complex mortgage financial documents to ensure the timeliness and integrity of the record is maintained within First American’s electronic document system
• Responsible for identification of technical issues, escalation and resolution of process within the JIRA platform.
• To troubleshoot server machines using Linux commands/windows troubleshooting.
• Identify issues and co-ordinate with the relevant functions internally (eg: credit, legal etc) for prompt resolution on disputed points within the set time-frame parameters.
• Responsible for documenting indexing, process mapping, error management and speedy submission as per US client specifications.