Venu Mudaliar

Operations Associate

Bengaluru, Karnataka, India9 yrs 3 mos experience

Highly Stable

Key Highlights

Proven track record in logistics operations management.
Expert in data analytics and performance optimization.
Strong leadership skills with a focus on team success.

Stackforce AI infers this person is a Logistics Operations Expert with a strong focus on performance management and data analytics.

Contact

Skills

Core Skills

Operations ManagementPerformance ManagementData AnalysisCustomer Experience ManagementPerformance ImprovementQuality Management

Other Skills

Microsoft ExcelData AnalyticsTeam LeadershipE-CommerceTeam ManagementAttention to DetailSupply Chain ManagementThird-Party Logistics (3PL)Strategic PlanningOperations AdministrationOperational ExcellencePeople ManagementSupervisory SkillsData ManagementVisual Basic for Applications (VBA)

About

Results-driven leader with a passion for team collaboration, problem-solving, and continuous learning. Proven track record as an Operations Team Leader(Amazon Transportation), Manager, and Team Lead(Delhivery Pvt Ltd) in the logistics industry(last-mile and first-mile operations). Effective communicator with strong interpersonal skills and the ability to motivate teams toward success. Proficient in people management, data analytics skill, decision-making, and technical tools including Microsoft Excel, SQL, and ticketing systems. Committed to delivering high-quality results through resourcefulness, adaptability, and attention to detail. Let's connect...!! Phone: 09738038812 Email: venu.mudaliar11@gmail.com

Experience

9 yrs 3 mos

Total Experience

3 yrs

Average Tenure

Current Experience

Mercor

AI Data Annotation Specialist – Multi-Domain Projects

Feb 2026 – Mar 2026 · 1 mo · Remote

Annotated and validated datasets. Labeling raw data (images, text, audio, video)
Ensured high accuracy and consistency by adhering to strict annotation guidelines
Identified edge cases and improved labeling quality through detailed review
Maintained productivity and quality benchmarks in a contract-based remote setup
I’m open to remote opportunities in data annotation, quality assurance, and entry-level tech or operations roles. I bring strong attention to detail, reliability, and the ability to work independently in distributed environments.

Ecom express limited

Assistant Operations Manager

Jun 2023 – Apr 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · Hybrid

Operational Excellence | Performance Optimization | Team Leadership
Led a high-performing team of 70+ Cluster Managers, consistently elevating performance standards through strategic coaching and structured reviews.
Utilized data analytics to identify performance gaps, implement corrective actions, and support data-driven decision-making.
Designed and maintained dashboards and performance reports, providing real-time visibility of daily, weekly, monthly, and quarterly metrics.
Conducted regular performance reviews with key stakeholders to align objectives, evaluate progress, and drive strategic improvements.
Improved operational efficiency by identifying process inefficiencies, implementing best practices, and standardised workflows across teams.
Fostered a culture of accountability, continuous improvement, and customer-focused operational excellence.

Microsoft ExcelPerformance ManagementOperations Management

Amazon

Last-Mile Operation Team Lead | Bengaluru/Goa

Oct 2019 – Apr 2023 · 3 yrs 6 mos · Bengaluru South, Karnataka, India · On-site

Worked toward a shared objective of delivering exceptional customer experience by leading with integrity and setting high performance standards.
Led and managed a workforce of 100+ employees across UTR & OTR operations, ensuring consistent adherence to SLAs and performance standards.
Improved customer experience scores and delivery reliability by fostering a culture grounded in ownership, integrity, and high performance.
Analysed operational and performance data using Excel, Access, and SQL to identify bottlenecks, generate insights, and guide strategic decisions.
Developed automated dashboards and Excel Macro/VBA tools, reducing manual work by 30–40% and improving reporting accuracy and turnaround time.
Drove key quality metrics (Good Scan, DPMO, TSDBNR) across 5 stations, contributing to enhanced service efficiency and reduced process deviations.
Coordinated with cross-functional stakeholders and escalated operational issues to ensure timely resolution and minimize business impact.
Streamlined and standardized operational processes, enabling faster transition and improved compliance consistency.
Conducted performance reviews (DBRs/WBRs) with OTRs, UTRs, and functional teams, resulting in continuous uplift in operational KPIs.
Proactively resolved technical and logistical challenges, reducing service disruption and maintaining delivery quality excellence.

Microsoft ExcelE-CommerceOperations ManagementData Analysis

Delhivery

2 roles

First Mile Manager

Promoted

Jan 2018 – Oct 2019 · 1 yr 9 mos · Bengaluru Area, India

Key Responsibilities & Achievements
Led first-mile D2C/B2C operations, achieving 98%+ on-time performance and maintaining service-level commitments.
Managed a team of 70+ employees, improving productivity and operational discipline through structured coaching and performance reviews.
Improved operational processes and reduced turnaround time by 25% through continuous optimisation and workflow enhancements.
Implemented improvement initiatives that reduced process waste by 12% and eliminated manual redundancies.
Strategically planned and managed daily pickup operations, enhancing route efficiency and fuel utilization by 18%.
Collaborated with CS, FC, and Projects teams to resolve escalations and align process changes within SLA adherence.
Conducted data analysis to identify performance bottlenecks and drive targeted corrective actions.
Developed automated dashboards and tools in Excel/Google Sheets, reducing reporting time by 40–50%.
Optimized vehicle route mapping to ensure 100% utilization and zero breach incidents.

E-CommerceAttention to DetailOperations ManagementPerformance Improvement

Team Lead

Oct 2015 – Dec 2017 · 2 yrs 2 mos · Bengaluru Area, India

Oversaw first-mile B2C operations, ensuring seamless execution and efficiency.
Reduced damage and repair costs through proactive management and preventive maintenance.
Managed shipment schedules to optimized productivity and Minimized operational costs.
Supervised workshop workflow for a team of 58 employees, ensuring smooth operations.
Coordinated with dispatchers, warehouses, and customers to manage outgoing orders.
Ensured order security, accuracy, and timely pickups and deliveries.
Directed return and exchange processes between customers and suppliers.
Monitored automated shipment sorting (GOR-Sorter), maintaining minimal processing errors.
Minimized shipment connection breaches while adhering to strict cutoff timelines.
Ensured accurate capturing of dimensions and weights for all shipments to prevent revenue loss.