Veronika Kotetishvili

Customer Success Manager

Madrid, Community of Madrid, Spain8 yrs 6 mos experience

Key Highlights

Expert in customer lifecycle management and SaaS environments.
Proven track record in driving product adoption and retention.
Strong background in coaching and interpersonal communication.

Stackforce AI infers this person is a Customer Success Manager with a strong focus on SaaS and client engagement.

Contact

Skills

Core Skills

Customer SuccessCustomer EngagementProject CoordinationNegotiationE-learningEvent ManagementBusiness Development

Other Skills

Interpersonal CommunicationCustomer RetentionCustomer SatisfactionAnalytical SkillsCustomer ExperienceInterpersonal SkillsRenewalsExpansion StrategiesSalesSalesforce.comWorking ExperienceOnline ContentIdentifying New OpportunitiesMicrosoft ExcelData Analysis

About

Customer Success professional blending human insight with data-driven strategy to build lasting client relationships. With a background in Coaching, Sociology, sales and events, I specialize in customer lifecycle management, onboarding, renewals, and revenue growth within SaaS environments. Skilled in driving product adoption and retention through proactive engagement and personalised guidance. Passionate about well-being, connection, and exploring all things curious, creative, and wonderfully unconventional.🔮

Experience

8 yrs 6 mos

Total Experience

1 yr 7 mos

Average Tenure

5 mos

Current Experience

Oyster®

Customer Success Manager

Dec 2025 – Present · 5 mos · Remote

Audiense

2 roles

Customer Success Manager

Aug 2024 – Dec 2025 · 1 yr 4 mos

Customer SuccessCustomer EngagementInterpersonal CommunicationCustomer RetentionCustomer SatisfactionAnalytical Skills+5

Customer Training Specialist

Nov 2023 – Aug 2024 · 9 mos

Customer SuccessCustomer EngagementInterpersonal CommunicationCustomer RetentionCustomer SatisfactionAnalytical Skills+5

Podder

Executive Assistant/ COS/ Customer Success

Oct 2022 – Sep 2023 · 11 mos · Spain · Remote

Streamlined daily business operations in a high-growth startup environment while providing strategic executive support to the CEO.
Planned and executed corporate events and internal engagement initiatives to strengthen team cohesion and promote company culture.
Managed end-to-end HR processes, client acquisition pipelines, and seamless customer onboarding to ensure operational excellence.
Represented Podder at Mobile World Congress Barcelona, fostering strategic partnerships and amplifying market presence.
Played a key role in securing growth capital through Spain’s ENISA government funding program by preparing and coordinating all required legal documentation to support a successful application.

Working ExperienceCustomer SuccessCustomer EngagementOnline ContentProject CoordinationIdentifying New Opportunities+14

I got coached

Life & Business Coach

Apr 2019 – Sep 2022 · 3 yrs 5 mos

Working as a freelance Business & Life Coach with a multitude of clients online, one-to-one.
Running group transformation courses online that I have created and curated.
Understanding and catering to clients needs. Using zoom, google meets.

Working ExperienceE-LearningCustomer EngagementOnline ContentIdentifying New OpportunitiesMicrosoft Excel+8

The root market

Customer Success Lead

Jan 2018 – Feb 2019 · 1 yr 1 mo · Barcelona, Catalonia, Spain

Co-founded and managed The Root Market event.
Onboarded customers and dealt with client retention rates.
Organized event logistics, participant support, and promotional content.
Created marketing and sponsorship materials, including participant interviews.

Working ExperienceHospitality ManagementEvent ManagementCustomer EngagementOnline ContentProject Coordination+12

English language school

English Teacher

Jan 2017 – Jan 2017 · 0 mo · Moscow, Moscow City, Russia · On-site

Taught English as a second language to students of all ages in Russia.
Created personalized learning plans and engaging lessons to support confidence and fluency.
Developed strong interpersonal skills, patience, and adaptability through cross-cultural teaching.

Trading house london

Business Development Manager/ Admin

Sep 2015 – Apr 2016 · 7 mos · London, England, United Kingdom

Researched and sourced investment opportunities for business growth.
Managed client relationships and legal documentation.
Provided administrative support and office management.

Working ExperienceIdentifying New OpportunitiesData AnalysisNegotiationInterpersonal CommunicationRelationship Development+4

Save the children uk

Fundariser

Jun 2014 – Aug 2014 · 2 mos · London, England, United Kingdom

Summer job.
Obtaining donations by means of promoting and raising awareness for the Save The Children Charity in various city locations in London.

Seven/funky buddha

PR and Hostess

Jun 2012 – Aug 2012 · 2 mos · Marbella, Andalusia, Spain

A summer role working for Seven/Funky Buddha in Puerto Banus as a PR and Hostess to complement my summer in between University.
Informing clients about the club, drinks prices, bottle offers and handling reservations.
Welcoming people to the club and handling any further requests.
Building client relationships.
Promoting events from the company.