Sep 2021 – Feb 2023 · 1 yr 5 mos · Remote

• Successfully delivered 2 phases of an interlocking IT program on time, within budget, and with high-quality deliverables resulting increased end user customer satisfaction with meeting 88% Schedule compliance and 100% for Automated deployments for the products under my purview
• Captured requirements from the business units and derived user stories out of those business requirements and published them on JIRA
• Facilitated project meetings including kick-off meetings, daily status meetings, backlog refinement sessionsand periodic governance calls.
• Lead interlocking IT projects, collaborating with cross-functional teams to manage requirements, project scope, schedule.
• Developed project governance plans that includes work breakdown structures, risk management plan and stakeholder communication plan to improve accountability, reduce project delays, and increase stakeholder collaboration.
• Responsible for internal and external communication, improving transparency, and radiating information related to project/ program status across different forums
• Reduced project risks by calling out impacts on other dependent systems resulting in prevention of bottleneck situation for downstream applications to process data inflow

Dec 2020 – Jun 2021 · 6 mos · On-site

• Conducted system archaeology and done end to end process mapping and broke flows down into manageable pieces of user journey from a large, complex and obsolete e-commerce product.
• Performed extensive market research and analysis to identify customer needs and preferences
• Successfully launched a large end to end Art Sale platform for web & mobile with user centricity and enhanced UX which resulted in increase in user engagement
• Integrated user analytics tools like Clever tap and Mix panel to track clickstreams and user behaviour
• Designed a video streaming product for subscription-based platform for fitness and dance academy with functional and information hierarchy
• Anticipated bottlenecks, escalated to stakeholders and recommended trade-offs to balance the business needs versus technical constraints during Steer Co. meetings

Jan 2020 – Oct 2020 · 9 mos

• Acted as a Product Owner to collaborate with cross-functional teams to elicit and analyze business requirements and publish them into user stories.
• Regularly prioritized and revisited user stories as and then based on the product evolution and market changes
• Successfully managed stakeholder expectations, ensuring alignment of project objectives with business goals and delivering projects that met or exceeded stakeholder expectations.
• Facilitated daily scrum meetings, sprint planning, sprint reviews, and retrospectives to ensure timely delivery of high-quality software solutions
• Successfully led a team of developers, QA engineers, and Jr. Business Analysts in the delivery of multiple software development projects and ensured on-time delivery and customer satisfaction.
• Coordinated with stakeholders to identify project risks and issues, and implemented mitigation plans to minimize their impact on project delivery.
• Developed project charters, product backlogs and acceptance criteria to ensure that business requirements are captured and translated into technical requirements.
• Conducted regular status meetings with clients and stakeholders to keep them informed about project progress and obtain feedback on project deliverables.
• Assisted in proposal development, scoping, and estimation for new projects. Put together business cases for the sales teams to support their proposals.
• Managed Bid Calendar for bids and tracking the progress accordingly
• Qualified leads in terms of win probability and collaborate with internal stakeholders in RFP for go/no-go decisions

Mar 2019 – Dec 2019 · 9 mos

• Facilitated Sprint planning, Daily scrums, Sprint retrospective for multiple projects for distributed resources.
• Accurately determined, assigned, tracked and managed project task, activity, documentation.
• Communicated effectively with internal and external stakeholders in order to maintain transparency and ensure that the solutions meet customer’s needs.
• Monitored project progress and reported the risks and issues in a timely manner.
• Interpreted business needs of customers and translated them into the application and operational requirements with the help of strong analytical and project management skills for different projects concurrently.
• Conceptualized user scenarios, captured these as workflows and wireframes. Coordinated with design experts to create mockups for presenting solution recommendations to clients.
• Worked on the estimation for Cost and Schedule outputs for RFPs and SOWs.

Aug 2017 – Mar 2019 · 1 yr 7 mos · Greater Chennai Area

• Defined scope and authored requirements for an online Marketing platform consists of Catalogue, User, Vendor, Runner, Reports portals respectively on Web and Mobile platforms.
• As an SME for the Platform, I was the go-to resource for understanding how our product works
• Moderated focus groups to derive insights that would improvise product to meet end user needs.
• Partnered with our engineering team to find and fix bugs before they impact our customers and line of Business. Proactively provided feedback to our product team about product improvement opportunities
• Co-ordinated project releases and participated in UAT for the system.
• Defined change requests and carried out impact analysis across existing system
• Analyzed on demand requirements from external customers and made them a tailor made systems by integrating their portal with our system.
• Acted as an adhesive force among various teams like Sales, Marketing, Campaign, Customer Support, Catalog, Technical Support, Accounts to keep up as single entity and envisioned them organizational goal by resolving conflicts that arose.
• Made recommendations and decisions that improve sales and the success for marketing campaigns.
• Brainstormed ideas for creative content for Social handles and presentations for our clientele
• Devised SOPs for various internal team and setup flow in JIRA for their queues.
• Provided product training and demos for internal and external customers across all levels on and off field
• Handled and resolved L1 and L2 support queries from internal and external customers as per ITIL V4 frameworks
• Installed PMO at On-shore operations center and also evangelized team to adopt for Scrum framework
• Facilitated Sprint planning, Daily scrums, Sprint retrospective for project releases.
• Worked closely with Operational heads in managing PBIs and continuous delivery of features

Sep 2015 – Dec 2016 · 1 yr 3 mos · Greater Chennai Area

• Gained sufficient knowledge of Business needs and served as liaison between IT and the Line of Business.
• Documented project scope, business problem, constraints, and context diagramming for all projects assigned.
• Gathered functional and supplemental requirements, defined current and future state for assigned projects.
• Experienced in all phases of the Software Development Life Cycle (SDLC) with Waterfall and Scrum methodologies.

May 2014 – Nov 2015 · 1 yr 6 mos · India

• Analyzed securities and mutual funds to track their performance
• Coordinated with brokers in buying / selling of equities, subscribing SIPs
• Managed my portfolio to yield return

Dec 2012 – Jan 2013 · 1 mo · Puducherry, India

• Underwent training on basic banking practices like opening of savings and current account, Deposits and withdrawal of cash,Cheque crossing, interest rate calcualtion of Loans, Security aspects of branch banking, etc.