Vikas Sharma

Operations Associate

Bengaluru, Karnataka, India4 yrs 11 mos experience

Key Highlights

Over 4.5 years in HR Operations specializing in H2R lifecycle.
Achieved 98% SLA adherence and 95% CSAT score.
Expert in Workday HCM with 100% data accuracy.

Stackforce AI infers this person is a HR Operations specialist in the SaaS industry, focusing on employee experience and data management.

Contact

Skills

Core Skills

Hr OperationsWorkday HcmPayroll ManagementTrainingCustomer Service

Other Skills

Workday Human Capital ManagementJIRA Case ManagementData Integrity AuditsCompliance AuditsWorkdayServiceNowSAP HRPayrollProcess trainerGlobal HR SupportHR Case ManagementTeam CoordinationStakeholder ManagementEmployee Centric ApproachPeople Support & Employee Experience

About

I am a result-driven HR Operations professional with over 4.5 years of experience specializing in the global Hire-to-Retire (H2R) lifecycle. My expertise lies in managing high-volume HRIS transactions and data governance across EMEA, AMER, and APAC regions, ensuring that technical precision meets an exceptional employee experience. I am highly proficient in Workday HCM, utilizing the Business Process Framework and EIB uploads to execute complex organizational restructures, international transfers, and mass data modifications with 100% accuracy. My background spans premier global organizations like Confluent, ABB, and Wells Fargo, where I have consistently maintained 98% SLA adherence and a 95% CSAT score. Core Technical Skills: >> Systems: Workday HCM (EIB, BPF), SAP HR, JIRA, and ServiceNow. >> Employee Lifecycle: End-to-end Onboarding/ Off-boarding, Global Transfers, and Statutory Compliance. >> Data & Governance: Data Integrity Audits, Root Cause Analysis (RCA), and Payroll Readiness. >> Documentation: Authoring Employment Verifications, Visa/Travel Letters, and SOP Development. I am passionate about driving operational excellence and scaling process efficiencies to support a seamless, audit-ready workforce. Let’s connect to discuss how I can help optimize your global people operations

Experience

4 yrs 11 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr

Current Experience

Confluent

People Shared Services Coordinator

Jun 2025 – Present · 1 yr · Bengaluru · Remote

As the primary People Shared Services partner for employees across multiple regions, I lead the end-to-end "Hire-to-Retire" lifecycle, managing onboarding and off-boarding for over 200+ annual hires. I specialize in executing high-volume Workday EIB uploads for complex organizational restructuring and contract modifications while maintaining 100% data accuracy. By resolving over 200 quarterly Tier 1 and 2 inquiries via JIRA, I consistently uphold a 95% CSAT score and 98% SLA adherence, ensuring a seamless and empathetic support experience for the global workforce.
My role is also focused on driving operational excellence through Root-Cause Analysis (RCA) and rigorous compliance audits, which has resulted in a 10% increase in process efficiency. I oversee global payroll readiness and statutory validations while authoring critical professional documentation such as visa invites and claw back letters. To ensure scalable global governance, I maintain comprehensive SOPs and Wiki knowledge bases, balancing technical Workday precision with a dedicated commitment to the employee journey.

Workday Human Capital ManagementJIRA Case ManagementHR OperationsWorkday HCM

Abb

Human Resources Operations Specialist

Jun 2024 – Jun 2025 · 1 yr · Bengaluru · On-site

As a first-line HR Operations partner for employees and managers across the APAC and AMER regions , I specialized in managing end-to-end "Hire-to-Retire" transactions within Workday and SAP HR. My responsibilities included executing complex international transfers, promotions, and the creation of legal employment addendums, alongside leveraging Workday EIBs for large-scale data uploads such as mass contractor hiring and team restructures. I also focused on maintaining the integrity of global reporting lines by orchestrating the creation and maintenance of Supervisory Organizations within the HRIS.
To ensure 100% audit readiness and adherence to global governance standards, I conducted rigorous data quality and compliance audits within Workday and SAP HR. I was actively involved in driving continuous process improvement by updating SOPs and supporting HR system enhancements through User Acceptance Testing (UAT). Additionally, I facilitated comprehensive new hire onboarding sessions to provide system guidance and enhance the "Day 1" employee experience.

WorkdayServiceNowHR OperationsWorkday HCM

Wells fargo

Human Resource Operations Representative

Oct 2022 – May 2024 · 1 yr 7 mos · Hyderabad · On-site

Serving as a primary employee-facing contact for HR Shared Services, I provided end-to-end support for the onboarding, job change, and termination processes. I managed a high volume of inquiries through call, email, and chat, delivering specialized Tier 1 support for U.S. benefits and payroll queries to ensure a seamless service experience.
Beyond daily transactions, I partnered with cross-functional HR stakeholders to maintain accurate organizational structures and workforce hierarchies within the HRIS. I also focused on building team capability by delivering technical training to new hire batches regarding U.S. Time & Absence policies and Tier 1 payroll processing workflows.

PayrollWorkdayHR OperationsPayroll Management

Teleperformance

Process Trainer, CSA

Jun 2021 – Oct 2022 · 1 yr 4 mos · Sahibzada Ajit Singh Nagar · Remote

In this fast-paced role, I delivered high-quality support across multiple communication channels, prioritizing service excellence and effective problem-solving. These early experiences allowed me to build the foundational communication, empathy, and technical skills essential for a long-term career in People Operations and employee experience.
Due to my performance, I was selected as an Auxiliary Business Process Trainer to support the growth of the team. In this capacity, I led end-to-end onboarding and knowledge transfer sessions for new hire batches, ensuring they were equipped with the necessary process clarity to succeed.

Process trainerCustomer ServiceTraining