Apr 2025 – Present · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

Nov 2024 – Apr 2025 · 5 mos · On-site

• Scaled premium vertical from ₹12L to ₹1Cr in just 8 months using only the existing sales funnel and zero new marketing spend.
• Optimized processes around MQL (Marketing Qualified Leads) and SQL (Sales Qualified Leads), increasing lead-to-application conversion from 1% to 5%.
• Designed and established offline centers and developed end-to-end processes for a new franchise model, empowering scalable, repeatable growth.

Jul 2023 – Nov 2024 · 1 yr 4 mos · On-site

Jul 2023 – Nov 2023 · 4 mos

• Preparation for Masters in Technology
• Project Management Professional

Mar 2023 – Jul 2023 · 4 mos

• Operational Excellence: Scaled the MENA region at Leap from 8L to 1Cr, boosting lead conversion from 2% to 10%.
• Process Automation & Digital Tools: Championed CRM integrations (Monday.com, Mixpanel, Webengage) leading to a 40% productivity gain in customer operations.
• Cross-functional Leadership: Managed diverse, high-impact teams to deliver results in fast-moving environments.
• Product Innovation: Developed customer-centric solutions that improved NPS and user satisfaction across multiple platforms.

Feb 2022 – Mar 2023 · 1 yr 1 mo

Feb 2022 – Jul 2023 · 1 yr 5 mos · Gurugram, Haryana, India · Remote

Jan 2021 – Feb 2022 · 1 yr 1 mo

• Setting up of Sales CRM (Leadsquared).
• In a 0-1 initiative, shipped a teacher hiring platform that helped conduct the interview process for 500 teachers.
• Improved the student in-class experience by building a breakout room functionality, whiteboard, visual aids - resulting in improvement in conversion of trial classes by 3% and paid class completion by 1.2%.
• Integration with whereby and Twilio as VC platforms for conducting classroom - impacting final call on integration with Twilio as a default method for classroom.
• Built LMS system for the teachers which included classroom integration, behavior test, aptitude test for teacher training.

Jan 2020 – Jan 2021 · 1 yr

• Fraud operations team which specializes in reducing fraud liabilities and securing customer identity.
• To perform quantitative and qualitative analysis on vendor accounts that have had or are at risk for fraudulent activity due to identity compromise.
• Reduced operation driven cancellation by 9%, thereby improved customer experience.

Jan 2019 – Jan 2020 · 1 yr

• End to End data management for Talent Acquisition department
• Analyst for TA
• Provisions
• Management review presentations
• Hiring analytical, Team performance management
• Vendor Management Invoicing, recovery, commercials finalisation, contract evaluation
• Process implementation
• Sourcing Mix
• Experienced in Manpower Management, Recruitment involving database
• Adept at people management; maintaining healthy employee relations; handling employee grievances thus creating amicable & transparent environment
• Possess strong communication and inter personal skills. A dynamic go getter & Quick learner with ability to work under pressure and meet deadline
• Functioned as Lead MIS for the office of the managing partner
• Responsible for monthly hiring analytical report i.e. Hiring cost, Sourcing Mix, Provisioning, Recruiters performance report
• Collating & Preparing of daily, weekly, monthly, quarterly, half yearly, yearly reports of Recruitment, Training gathering and publishing to the management
• BGC database administration – Cases initiated, follow ups tracker, closure MIS report
• End to End vendor management – Monthly Joiners tracker, Invoicing Payment Processing tracker, Recovery tracking

Jan 2018 – Jan 2019 · 1 yr

• Worked independently on the development of HR analytics solutions as a part of Darwinbox integrated service for employee onboarding and workflow management.
• Developed predictive models for employee turnover specific to different industries to help clients to retain their employees.
• Skillset Learned - Data Analysis, Product Designing
• Handle the customer support team which includes four Line of Businesses: Incoming/Outbound, Live chat, Email (escalations) and refunds.
• Responsible for the management, day to day organisation and coordination of the Service Delivery
• Support team in line with service level agreements/KPI's to deliver the highest standards of services to all Clients
• Critically analyse information and make recommendations for continuous improvement to meet targets.
• Monitor, priorities, delegate and coordinate with other management information relating to the work of the team.

Feb 2017 – Jan 2018 · 11 mos · Mumbai, Maharashtra

• Developed reports using CRM/SAP that aided the client to carry out timely period closures
• Performed data visualizations and provided clients various insights that could help them maximize their profit
• Developed customised programs using LITMUS/SAP for migrating the business processes from one legacy system to another
• Revenue contribution through leads generation for sales
• Lead and Prospect Management and reports
• Budgeting and cost optimisation
• Manage a team that works on query handling, customer grievances, relationship development and management, damage control.
• Work with other business stakeholders as the representative of the delight team.
• Raise the flag for any issues that come up, and work cross-functionally to resolve issues with a strong
• sense of urgency and accountability.
• Specialized in Pilot task and worked with start-up analytical reports.
• Introduced processes to the team. Thus, resulting in hiring and increasing the team size.