Jul 2017 – Dec 2017 · 5 mos · New Delhi Area, India

• Small stint aimed at streamlining the product development process and product roadmaps. Built and managed the product management, product design and online marketing teams.
• Conceptualized, launched and streamlined several new B2B. B2C products including:
• SHEBySheroes - a SaaS product to help promote diversity and prevent sexual harassment at workplaces
• MARS - Managed Remote Services, hire temporary staff from several qualified women who have fallen out of the workforce
• ChallengesBySheroes - a product that streamlines creating challenges among women groups, increasing engagement by 4x
• Mentors v2 - allows women to ask women leaders questions and seek advice and mentorship
• Organizations - Glassdoor for Diversity. Crowdsourced reviews on gender initiatives inside an organization plus employment opportunities for women. 1000+ companies, 50000+ reviews.

Jan 2016 – Mar 2017 · 1 yr 2 mos · New Delhi Area, India

• Outstanding Performer for the year 2016.
• # Worked with Zeta - the newest product and business line from Directi
• # Setup Tax Saving Benefits (Optima) and Rewards Management (Spotlight) suite of products
• # Built the team from 1 member to 15+ members
• # Coordinated launch of MasterCard backed Super Card : first-of-its-kinds products for Indian market: Medical Reimbursements, LTA, Communications Reimbursements, Fuel and Travel Card etc. and backend technical products to process bills that identifies duplicate, fraud bills for different tax-saving benefits
• # Conceptualised and built Spotlight - a first of its kind technology enabled Gifting Platform that powers anonymous, digital gifting with build-in third party offers and incentive gifting
• # First Product Manager for the Data Sciences team at Zeta. Worked with an awesome team on getting a data pipeline, Elastic Search store, ElastAlerts and dashboard using ES. Also built a bill processing engine using image processing and machine learning.
• # Full stack product management with direct customer visits, coordination with marketing/ sales/ support/ engineering/ design and running the product lines as a mini-startup

Jan 2014 – Jan 2016 · 2 yrs · Gurgaon, India

• Promoted within the first 9 months.
• Appraised twice in 15 months.
• Built one of India's most used Consumer Products and Consumer Apps even now (myAirtel) right from the Product Strategy to Execution
• # myAirtel (premier app from the Airtel family, 100 mn installs, improved Playstore rating from 3.78 to 4.0)
• ## Improved retention, streamlined the legacy APIs and enhanced the customer experience with the app working with a large cross-functional team across multiple organizations with engineering, business and customer service teams
• ## Helped grow transactions 10x with a revamped product app (myAirtel is among the top apps by transactions in India)
• ## Built and managed a team of 5 in product, analytics and reporting - worked with a large team of 50+ cross functional team members
• # Airtel Money (the app with the slickest UI in semi-closed wallets, 500,000 downloads, 4.1 stars on PlayStore)
• ## First hire for the relaunch and rebooting of the Airtel Money at BSB (now IgniteWorld)
• ## Completely reimagined the user experience and user interface bringing in a combination of social-local-history-notifications approach via a card-based UI
• ## Worked with executive teams at airtel to draft the backlog and requirements, closed the development of APIs through multiple outsourcing partners with cross-functional teams to get the revamped product out within 16-weeks
• ## Wore multiple hats - program manager, project manager, technical product owner, product owner, requirement specialist, experience designer - like an early stage startup to get the product out
• ## The new product doubled the transactions over the previous version of the app with just half the installs
• # Led the high impact optimization of airtel.in
• ## Brought down the page load speed of 99% of the pages below 5 seconds
• ## Worked with the teams at airtel.in as well as outsourcing partners and in-house engineering teams at BSB Portal

Jan 2013 – Jan 2014 · 1 yr · Gurgaon, India

• # Got MakeMyTrip Affiliate Network off the ground
• # Conceptualize, evangelize and grow Affiliate Product Line at MakeMyTrip – started from scratch
• # Achieved 43% growth by analyzing (and resetting) the profit margins for each of 13000 hotels for each affiliate
• # Built a pipeline of 100+ B2B partners over just 10 partners by attending events, cold calling & leveraging leadership contacts
• # Reduced financial losses to <10% (from 35%)/ mo by transaction value chain analysis and fixing technical & financial issues
• # Reduced customer care escalations to <1% (from 10%) by implementing daily dashboards & regular customer team training
• # Closed deals and led integration efforts with three of the biggest Internet companies in the world
• # Led several API projects including the implementation of Hotel Affiliate Push API and white label affiliate solution
• # Stream lined the API development backlog by transitioning to Scrum, weekly sprints & regular sync-ups
• # Key skills: Contract Negotiation, Event Planning, Relationship Building, API analysis, Program Management, B2B sales

Nov 2010 – Dec 2013 · 3 yrs 1 mo · Mohali

• WizIQ learning marketplace connects learners and students. Students can buy and take courses created by teachers from across the world. The courses are conducted using cutting edge course delivery tools with streaming audio/ video and a LIVE meeting & recording software called the Virtual Classroom.
• # First business and product manager for the courses/ learning marketplace at WizIQ.com (backed by Educomp, Kaizen, Google India Head and Bertlesmann among others).
• # Took the product line from concept to MVP to early stage success by keeping the operations lean, hiring smart generalists, focusing only on one thing at a time every quarter (product UI, course creation, evangelizing to teachers, student communication, search engine optimization, market segmentation, marketing & sales teams, post sale operations, analytics and operating metrics)
• # Grew the revenue 15% month on month from 18th month onward
• # Increased online courses from 50 to 2000 with zero advertising spend by topping organic search terms, cold calling & referrals
• # Moved 3 offices within 3 years by focusing on hiring quickly (referrals, profile screening, always open for walk-ins) and closing deals & facilities for new offices - increase team size from 1 to 25 employees (direct and indirect reporting)
• # Closed partnerships with Cognitel (PMI-REP), ISM Dhanbad, French Embassy, IIT Delhi, IIT Kharagpur
• Key achievement : Learning marketplace became the 2nd biggest revenue line for WizIQ and played helped raise $4.1 mn from Kaizen and on-target for a series C round.
• Key skills : Market analysis, Category segmentation, Marketing (PR, SEO, SEM, Affiliates, Newsletters, Content and Deal Websites), Sales (Chat, Phone, Institutional), Product and Business usage cohorts, Product requirements, Working with cross-functional teams for execution

Nov 2009 – Oct 2010 · 11 mos · Mumbai Area, India

• # First Product Manager for Bigrock.in and Product Manager for Orderbox (a technology stack powering Resellerclub.com, Logicboxes.com and Bigrock.in - industry leading products in their segment) after several years of no product management.
• # Got BigRock.In first release out to the market through support of a fantastic team and coordinating efforts across different functional teams.
• # Led the redesign of the Orderbox control panel by helping freeze the design elements for the redesign effort, quick prototyping for formal & informal feedback, rigorous A/B testing and breaking the project down into multiple smaller screens.
• Overall: Worked with a great team, learned a lot, made life-long friends and also made incremental changes to make the decade-old product modern and lean that increased retention and usage across the value chain.
• Key highlights : Product requirements, Wireframing, Execution coordination with designers and developers, Acceptance testing, Sprint tracking, Product Evangelizing, Gather and monitor user and business team feedback

Nov 2008 – Nov 2009 · 1 yr · Chandigarh Area, India

• First Product Manager for WizIQ.com
• # Built the product management, marketing and support functions as well as tested various business models.
• # Conceptualized, designed and managed the execution of innovative features like Virtual Class Embed, Paid Public Classes, Embedded Content Pages and Learning Timeline.
• # Also experimented with number of business models, finally settling on a couple.
• # Increased product usage (number of signups increased from 300 to 2000 per day, Alexa rank improved from 60,000 to 6,000)
• # Hired and groomed the first Business Development team which laid the foundation for future growth.
• Focused on : Analytics, Market Research, Product Backlog prioritization, Internet Marketing, Wireframing, Usability Analysis, Support, Customer Interaction, Writing and Evangelizing Requirements, Coordinating with Engineering via Short Sprints, Testing, Gathering Use Feedback

Nov 2007 – Nov 2017 · 10 yrs · Bangalore, Atlanta, Zurich, Colombo

• Recurring Short Term Consulting Stints.
• Coach, consult, train and help organizations like Cisco, Sapient, HP, Wipro, Nokia, EMC, L&T, Patni, Mercedes Benz, Yodlee, Fiserv, Global Logic and Classmates.com adopt Agile and Scrum practices in software development.
• Organize community events, moderate Scrum-India Yahoo Group (the largest Agile related group in India) and evangelize Agile in India.

Jul 2005 – May 2008 · 2 yrs 10 mos · Chandigarh Area, India

• .# Quickly ramped up the team comprising of freshers (with zero transition time) through daily coaching, individual training plans, peer reviews and team building activities
• # Worked on large projects (Carphone Warehouse and Under Dog Media) as product manager simultaneously
• # Closed some of the biggest clients (British Petroleum, PC World, Car Phone Warehouse and Blue Lithium) by drafting quick, comprehensive proposals and participating in presales process

Jan 2002 – Jan 2002 · 0 mo

• Developed a prototype for development of an intranet solution for knowledge management and automation of Academic and Administrative Functions in a challenging government sector. The modules were implemented using VB6.0, SQL Server, MySQL and perl. We actually did Agile without knowing we were doing so :-) and it was definitely exciting and motivated team.