Apr 2014 – Apr 2015 · 1 yr · Gurugram, Haryana, India

• IT Operation Analyst in Technology Department (Ameriprise Technology Availability Center) of Ameriprise Financial
• Facilitating storage provisioning requests and changes for all the servers within Ameriprise environment (AIX/Linux and Windows)
• Manage the OS environment - Unix/Linux servers, health checks of database instances for particular application, etc using ITM (IBM Tivoli monitoring), PRTG Network monitor and Wily monitoring.
• Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners.
• Use different system health check monitoring tools to ensure availability of applications. Check and monitor application errors for bad hits, assess the outage/degradation impact, do initial investigation and analysis of the issue and raise an incident.
• Provide a proactive approach to supporting the production environment Involvement in automation activities of regular tasks aiming at process improvements.
• Evaluate current or potential impact deviation may cause to infrastructure services.
• Determine appropriate next steps (closer monitoring, further review, immediate action).
• Collaborate with management and/or Process Owner to determine reporting to drive utilization, efficiency and effectiveness of technology systems.
• Outage management – Identification of outage, raising an alert, involving required teams in the call, investigation and taking action, providing regular updates to impacted users and Business Leaders.
• Problem management – Tracking recurring issues/problems via problem ticket and provide analysis of the issue to the development team to fix it, perform trend analysis
• Release management – Change ticket creation, Impact analysis-bridge call scheduled to discuss the impact, arranging approvals and post implementation checkouts.

Jul 2012 – Apr 2014 · 1 yr 9 mos · Noida, Uttar Pradesh, India

• Worked as Unix Analyst(L2/L3) in Global Infrastructure Services (GIS) division of CSC:
• Project work involved working within the Finance and Regulatory operations team to ensure the systems (Unix Servers with hosted applications) are behaving correctly so that our clients are able to complete their reporting tasks.
• Providing Functional & Technical Support of Trading applications.
• Troubleshooting and Resolving Server CPU utilization, disks utilization and File system Utilization tickets, Application node down and virus alerts, software errors, paging space issues on daily basis.
• Providing the trading reports to the user from different databases like MS-SQL and Oracle.
• Housekeeping of drives, adding/deleting files and modifying size and attributes, User ID Management, Installing Print Queues and Printers.
• LPAR and HMC Management – Modifying server profile, DLPAR partitions, disk mapping.
• Tracking weekly alt_disk and mksysb backup failures if any, troubleshoot it, identify the cause of failure and fix it through appropriate Change Request.
• Taking care of the resources and dependencies of the nodes in the cluster (HACMP) and resolving issues regarding the same.
• Installing and patching of Operating System (Unix and Linux).
• Perform weekend migration activities.
• Provide On-Call support and attend SRT’s for L2 Unix / Linux / Solaris.
• Chairing Daily Service Review Call (DSR) and making DSR Report.
• Identify unwanted recurring issues and fixing them to reduce ticket (incident) count.
• Ensure that best practices are applied as well as meeting Client’s security and support standards.
• Making monthly KPI reports and Dashboard presentations for Unix to be sent to the service delivery manager.

Jan 2012 – Jul 2012 · 6 mos · New Delhi, Delhi, India · On-site

• Principal Responsibilities:
• Involved in regular client interaction over calls and E-mails for resolving customer issues.
• Providing proper analysis of the issue to the client to reduce the occurrence of similar issues.
• Delegation of tasks to the right channels for productivity.
• Generate new business through outside sales activities such as cold calls, prospecting, telemarketing, territory planning and relationship building; with a focus of medium to large size prospects with staffing
• Supporting the optimization of product range via analyzing inventory tradeoffs and understanding consumer buying patterns.
• Monitoring demand forecast exceptions and ensuring to address action plans.
• Reviewing Sales & Marketing historical inputs; analyzing sales pattern, determining exceptions on monthly basis.
• Based on sales, figure out the order forecast and convert it to production forecast.

Feb 2011 – Jul 2011 · 5 mos · New Delhi Area, India

• Project - 'Detailed functioning of a power plant'

Jun 2010 – Jul 2010 · 1 mo · Gurgaon, India

• Project - ' Switching System and its various stations ' in RESO department

May 2010 – May 2010 · 0 mo · New Delhi Area, India

• Underwent 2 weeks summer project training - “Solutions offerings by the company”