Jan 2022 – May 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Building on strategies to reduce customer surprises for thier future transactions.
• Working on global communication strategy to reduce credit risk for US and International Markets.
• Performing in depth analysis to get insights on consumer data that helps the business operations.
• Close monitoring on KPI metrics to determine health of business operation enhancements.
• Modifying business as usual rules whenever need arises for ad hoc markets for new requirements.
• Leveraging SAS, Hadoop,SQL and Python to get insights on relevant business case data sets.

Mar 2021 – Jan 2022 · 10 mos

• Guided the team to complete development of restaurant application on Salesforce platform
• Transformed business requirements into clear functionalities of the application, to be developed
• Led requirement gathering sessions with the customer and thereby documenting PRD for
• developmental needs in JIRA.
• Created Epics, User stories and user journeys based on functional requirements of the business
• operations.
• Bridging the gap between design, development and customer teams by coordinating between
• them and helping to build web supportive applications through the Salesforce platform.
• Incorporated best practices of development to achieve operational excellence in digital
• transformation.
• Performed detailed UI/UX analysis in order to streamline screen designs with business specifications.
• Moderated estimation workshop among development and testing teams and achieved backlog
• prioritization.
• Worked with testing teams and being part of UAT, gave feedback on product improvements

Aug 2020 – Mar 2021 · 7 mos

• Managed tasks focused on digital transformation for operational excellence in serving insurance customers.
• Experienced in BPM workflow implementation project which involved Data mapping of various UI fields with client’s legacy application.
• Assisted UI designers in building interactive User screens and acted as liaison in communicating design requirements.
• Expertise in conducting market research to understand various technological trends that are being incorporated in financial industry.
• Experienced in formulating user stories to capture user experience and business value.
• Efficient in developing Proof of Concept and Point of View on various business prospects.

Apr 2019 – May 2019 · 1 mo · India

• Key responsibilities:
• To perform market research on the banking and insurance industry in order to get insights on the latest trends of payments and claim settlements.
• To analyze Guidewire software to propose enhancements for customizations as per insurance company needs.
• To prepare detailed user journey illustrations for the PolicyCenter and ClaimCenter Guidewire application used in the Home insurance line of business.
• Accomplishments:
• Proposed a business idea, to use the Internet of Things in assessing health risks and fixing appropriate premium to the customers.
• Developed a Proof of Concept, a technological model for the implementation of "smart mirrors" used in generating health reports.

Jan 2015 – May 2018 · 3 yrs 4 mos · Bengaluru Area, India

• Effectively contributed towards developing 7nm Integrated circuits for high speed memory chips at ARM
• Monitored development of integrated circuit (IC) blocks of the team , trained and guided team members
• Decreased overall IC development time of the circuit block by one week using automated codes
• Collaborated with teams across various locations primarily at Austin, San Jose and other global teams
• Developed efficient circuit blocks for System on chip at Advanced Micro Devices, Bangalore

Sep 2014 – Nov 2014 · 2 mos · Bengaluru Area, India

• Was a part of system analysis and validation team
• Have worked upon POLYSPACE validation tool