Oct 2023 – Jun 2024 · 8 mos

Oct 2022 – Oct 2023 · 1 yr

• Formulating, organizing and monitoring inter-connected projects
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Measure project performance using appropriate systems, tools and techniques
• Conducting research and analyses of operational effectiveness, processes, stakeholders, etc
• Planning, implementing and managing proposed recommendations and projects.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.

Sep 2021 – Oct 2022 · 1 yr 1 mo

• Using analytics to improve the delivery network - identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability and efficiency of the network.
• Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time.
• Working with stakeholders from other departments - ensuring coordination with upcoming operational changes as well as supporting the work of those departments where possible.
• Managing team members - working closely with and eventually managing direct reports to ensure operational and organisational goals.
• Helped networking and real estate team in catchment designing for Delhi NCR in selecting the store location.
• Redefined each catchment from last mile perspective and ensured that all ground issues are solved like putting Embargo in unsafe areas and doing zone analysis.

Feb 2021 – Sep 2021 · 7 mos · Udaipur, Rajasthan, India

• Maintain metrics and analyze data to assess performance and implement improvements.
• Develop, lead and execute purchasing strategies.
• Strategically plan and manage logistics, warehouse, transportation.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Seek and partner with reliable vendors and suppliers
• Record daily deliveries and shipments to reconcile inventory.
• Report to top management on stock levels, issues, etc.
• Purchase materials, plan inventory and oversee warehouse efficiency.

Feb 2020 – May 2020 · 3 mos

• Leading growth and engagement opportunities for UberMOTO in Gujarat.
• Scaling new and existing SOP's for effective functioning of business.
• Analysing the new approaches of innovative methods to track the metrics.
• Extracting competitive analysis and taking steps thereon.
• Key account manager of UberMedics across Gujarat during Covid.
• Project lead and KAM for UberDelivers with various vendors i.e. Bigbasket, Delhivery.

Sep 2019 – Jan 2020 · 4 mos

• Handled customer escalation for the hub.
• New supply for Gujarat and Mumbai.
• Launched Bicycle and Auto Cross Dispatch in Ahmedabad, Gandhinagar, Surat, and Vadodara.
• Setting up a Supply Channel for Moto.
• Successfully organized two large scale events for MOTO and Auto Cross Dispatch.
• Build a relationship with all the UberDost Partners across Mumbai and Gujarat

Jan 2019 – Sep 2019 · 8 mos

• Conducting partner-driver interviews, sessions, FGD’s to gather feedback and get insights regarding the business-related issues. Analyzing data to identify the root cause of the issues and providing solutions to the stakeholders.

Jul 2018 – Jan 2019 · 6 mos

• Building supply for Uber Eats Ahmedabad by supporting through funnel management.
• Supporting the operations team in partner events.
• Help existing supply to troubleshoot issues to respective stakeholders.
• Ensured high-quality customer experience and managed the functioning of the team.
• Lead strategy and competitive analysis, determining potential markets, demand and supply.
• Responsible for fraud control within the city and quality assurance for the driver community

Nov 2017 – Mar 2018 · 4 mos · Ahmedabad Area, India

• Cloud kitchen

Oct 2017 – Nov 2017 · 1 mo · Ahmedabad, Gujarat, India

• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders