May 2022 – Aug 2022 · 3 mos · Bentonville, Arkansas, United States

• Selected as 1 of 2 interns to develop an automated change control creation on ServiceNow for SSL-TLS certificate installation/renewal for secret management tools.
• ‣ Strategized end-to-end agile project roadmap (stakeholder map, RACI Matrix, communication plan, impact analysis etc) for automation of change control process on ServiceNow by reducing time 20% and creating a foundational process improvement for 200+ engineers for renewing & installing SSL-TLS certs by gathering pain-points from customers
• ‣ Partnered with management, engineers, product owners to establish epics & 10 user stories on Jira & communicating progress to leadership using Excel & Confluence; prepared technical documentation for the project
• ‣ Presented project solution to SVPs, Engineering Leads, DTPMs and Directors by analyzing business impact, risks, process assessment and other opportunities

Jan 2021 – Jan 2022 · 1 yr · College Station, Texas, United States · On-site

• Worked in the Office of Admissions, Texas A&M University-College Station
• ‣ Wrote and/or edited business communication materials; including emails, procedures, and processes
• ‣ Planed, organized, and prioritized task based on the department requirement and communicated procedural gaps to the supervisor
• ‣ Coordinated with sponsors as needed for questions or to get additional information
• ‣ Evaluated and complied with privacy laws such as FERPA, to segregate student application materials on Compass system (a School Management Application)

Jun 2020 – Jul 2021 · 1 yr 1 mo · Gurgaon, Haryana, India

• ‣ Executed and analyzed testing of IT security controls as a part of Financial Audit with IT Integration (FAIT) for a first-time client and maintained EY’s ‘Highest’ engagement quality metrics
• ‣ Evaluated design of application controls by assessing nature of automation, operation of control to ensure risk of inaccurate data; Designed and Created Placemats (data & process flow) to understand SCOTs for multiple IT processes
• ‣ Performed SOC 2 reporting independently and communicated for critical gaps in procedures and updated on testing of controls to on-site team, resulting in 30% less utilization of budgeted hours; received appreciation from client-side team
• ‣ Coordinated with cross-functional teams to formulate remediation plans for deficiencies in information security procedures
• ‣ Performed infrastructure reviews for a Fortune 500 consumer product client and communicated the insights to the senior consultants
• ‣ Collaborated with a team of 4 for an internal audit as a part of SOX regulation of real estate investment client and analyzed the effectiveness of ITGC controls
• ‣ Delivered weekly presentations to clients and on-site team for current and future deliverables; Created progress trackers using VLOOKUP, Pivot Tables, etc. on Excel increasing the progress transparency by 45%

Jun 2019 – Jul 2019 · 1 mo · Okhla Phase 1

• ‣ Developed data classification policies on Boldon James and reduced the DLP by 20%
• ‣ Documented POCs for clients such as Samsung India for data classification and presented the solution to the team manager

Dec 2018 – Jan 2019 · 1 mo · Gurgaon, Haryana, India

• ‣ Created and documented UML & DFD diagrams for given use cases; collaborated with team to optimize the process flow
• ‣ Developed a system on Python based on the UMLs and DFDs created

May 2018 – Jul 2018 · 2 mos · New Delhi Area, India

• ‣ Designed and configured network simulation on Packet Tracer using concepts of VLAN, Wireless & DHCP, and RIP Routing
• ‣ Compiled weekly reports generated from ArcSight Logger SIEM tool for security ops team for further assessment of network loopholes