Vipul Kalia

Customer Success Manager

Pune, Maharashtra, India15 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in customer success and relationship management.
  • Proven track record of driving product adoption.
  • Skilled in managing global customer expectations.
Stackforce AI infers this person is a Customer Success expert in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementMarket ResearchSales EngineeringBusiness DevelopmentSales

Other Skills

Affiliate MarketingAnalyticsCRMCSMChange ManagementChannel PartnersCommunicationConflict ResolutionCustomer AdvocacyCustomer Journey MappingCustomer Relationship Management (CRM)Customer Segmentation StrategyDigital MarketingDigital StrategyE-commerce

About

As a value-driven and customer-focused professional, I specialize in customer success, relationship management, and sales. With a deep understanding of the customer lifecycle, I have extensive experience managing customer expectations and delivering strategic solutions for various product startups. My work has spanned global customers, where I've built customer success teams and nurtured trusted relationships with clients, C-level executives, and stakeholders at all levels.

Experience

15 yrs 11 mos
Total Experience
2 yrs 7 mos
Average Tenure
4 yrs 11 mos
Current Experience

On deck

2 roles

Founding Fellow Sales ODS

Jul 2022Present · 3 yrs 11 mos

Founding Fellow Customer Success ODCS

Jul 2021Present · 4 yrs 11 mos

  • Founding Fellow in the Inaugural On Deck Customer Success Fellowship (ODCS1 Cohort).

Gtm buddy

Customer Success

Dec 2021Present · 4 yrs 6 mos

TeamworkLeadershipAccount ManagementCustomer AdvocacySolution SellingProduct Adoption+5

Pavilion

Member

Dec 2021Present · 4 yrs 6 mos

Hypcccycl

Fellow

Jul 2021Present · 4 yrs 11 mos

Saasy sales leadership

Fellow

Apr 2021May 2021 · 1 mo

Onlinesales.ai

Consultant - GTM and Market Research

Jan 2021Sep 2021 · 8 mos

  • OnlineSales.ai is a SaaS platform enabling Monetization for Aggregators and Agency Partners globally via White-labeled Marketing Solution that's natively integrated with the Aggregator environment. OnlineSales.ai stack enables Aggregators to offer AI-driven Marketing & Analytics Solution to their 1000s of Merchants / Brands on a completely self-serve basis.
  • We are now empowering several Aggregators in eCommerce, Food Commerce, Auto, Real Estate and Hyper-Local verticals across the globe including Vietnam, Indonesia, Middle East, Africa and US.
TeamworkLeadershipAccount ManagementSolution SellingSales ProcessesCommunication+2

Dataweave

Head of Sales Engineering and Customer Success

Jan 2019Jan 2021 · 2 yrs · Bengaluru Area, India

TeamworkLeadershipCustomer AdvocacyConflict ResolutionProduct AdoptionProject Management+4

Mindtickle

Product Consultant

Jun 2016Oct 2017 · 1 yr 4 mos · Pune Area, India

TeamworkLeadershipAccount ManagementCustomer AdvocacySolution SellingProduct Adoption+5

Onlinesales.ai

Consultant Business Development

Mar 2015Jul 2016 · 1 yr 4 mos · Pune, India

TeamworkLeadershipAccount ManagementCustomer AdvocacySolution SellingProduct Adoption+5

Wiser (acquired by quadanalytix)

Customer Success Manager

Jan 2014Jan 2015 · 1 yr · San Francisco Bay Area

  • Wiser provides a complete suite of solutions to give retailers, brands, and manufacturers the edge to stay both competitive and most importantly, profitable.
  • Wiser’s core product is WisePricer, full-featured dynamic pricing and merchandising engine that monitors, analyzes and reprices retail products in real-time. WisePricer enables retailers to boost profit margins and revenue, price with confidence, and improve merchandising through powering the development of a sound pricing strategy.
  • Wiser also offers a MAP monitoring solution, WiseMapper, for brands and manufacturers to monitor and protect their pricing across the thousands of retailers selling their products.
  • Clients include Build.com, AT&T, Rue La La, Sur La Table and more
TeamworkAccount ManagementCommunicationBusiness DevelopmentCustomer Success

Lexity (aquired by yahoo )

Customer Success and Revenue Growth

Mar 2013Nov 2013 · 8 mos · San Francisco Bay Area

  • Played a critical part in reducing the customer churn rate by 5% and increasing the customer engagement and retention.
  • Channel partnerships with various strategic partners to grow customer base.
  • Improved customer on-boarding process and customer reporting.
  • Customer Segmentation,
  • Worked closely with large set of SMB ecommerce stores around the globe to increase the ROI on their spent with various Lexity ecommerce apps (Facebook ads,Google Shopping and Retargeting )
TeamworkAccount ManagementCustomer AdvocacySolution SellingProduct AdoptionCSM+3

Shopsocially

Sales and Customer Success

Dec 2009Mar 2013 · 3 yrs 3 mos · San Francisco Bay Area

  • Sales and Customer Success Manager
  • Played a critical part in increasing the annual revenue of the company by 10X.
  • Managing key client relationships with IR 500 eCommerce retailers and meeting and exceeding their revenue goals with Shopsocially. Implemented various social strategies and campaigns to increase sales and conversion rates via social channels like Facebook and other social channels.
  • Engaging with marketing teams to evaluate program performance and suggest strategic changes.
  • Responsible for customer subscriptions planing, account renewals and customer activations. Working closely with product management and engineering teams to affect product change based on customer feedback
TeamworkCustomer AdvocacyProduct AdoptionCSMCommunicationChange Management+2

Social web factory

Business Development

Nov 2008Nov 2009 · 1 yr · Pune India

  • Acquiring new business partners (Digital agencies/Brands), Formalizing strategies and running tailor made campaigns from idea generation to launch.
  • Worked with Brand accounts on innovative ways to maximize user engagement building strategies for lead generation and increasing sales.
TeamworkProduct AdoptionCSMCommunicationChange ManagementSales+1

Education

Savitribai Phule Pune University

Bachelor's degree — Electronics Engineering

Jan 2008Jan 2011

Maharashtra State Board of Techincal Education

Diploma in Electronics and Telecommunications — Electronice and Telecommunications

Jan 2006Jan 2009

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