Oct 2024 – Present · 1 yr 7 mos · Chennai, Tamil Nadu, India

Jun 2023 – Nov 2025 · 2 yrs 5 mos

• Wati - WhatsApp API Platform | Powering 14,000+ Brands Across 78+ Countries
• Wati is revolutionizing how businesses communicate — as an official WhatsApp Business Solution Provider (BSP), we empower companies to connect with their customers effortlessly.
• Role at Wati: Account Manager – APAC
• I manage a $2M portfolio across the APAC region, leading customer engagement, driving product adoption, and developing strategic growth plans tailored to client needs.
• My mission is to unlock value for customers and help them achieve scalable outcomes.
• Spearheaded customer success initiatives that boosted adoption and significantly reduced churn.
• Built trusted stakeholder relationships, identifying and executing upsell and cross-sell opportunities to grow accounts.
• Collaborated closely with product, marketing, and solutions teams to deliver high-impact, customer-centric solutions.
• Leveraged customer insights and behavioral data to inform product improvements and elevate satisfaction scores.

Apr 2022 – Jun 2023 · 1 yr 2 mos

Jul 2020 – Mar 2022 · 1 yr 8 mos

• Nurture & expand key relationships and be accountable for assigned portfolio and associated revenue numbers.
• Proactively grow assigned portfolio through identifying and pursuing cross-sell & up-sell opportunities.
• Understand and communicate market opportunities, needs, and customer feedback to cross-functional teams
• Maintain detailed records in CRM and your sales pipeline and report upwards as appropriate

Jul 2019 – Dec 2020 · 1 yr 5 mos

• Manage all aspects of the onboarding process - the transition of a customer from deployment to support.
• Develop and execute account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability.
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, sales engineering and finance.
• Act as an escalation point for support to mitigate complicated customer issues.
• Working closely with sales and finance on issues regarding renewals, credit status, accounts receivables and collections.
• Analysis of customer performance metrics to deliver consultative business reviews which result in strategic recommendations, best practices and process improvements to ensure they derive maximum value from their investment.
• Actively communicate product updates and relevant features to your customers, setting expectations and managing their experience.
• Achieve customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores.

Jan 2018 – Jun 2019 · 1 yr 5 mos

Mar 2017 – Dec 2017 · 9 mos

• Oversaw organic growth of users and customer experience.
• Worked in the areas of vendor on boarding and business model revamping.
• Talwalkars InShape and O2 Fitness Centres.
• Oversaw the on boarding of 75 gym partners in Chennai and 40 gyms in
• Hyderabad.
• Reversed the churn of gym partners and won back key accounts such as Slam
• Fitness and Talwalkars InShape.
• Grew the company from 0 users to 5000 users and Rs 10L in revenue in the last one year processing over 8000+ bookings.

Oct 2016 – Mar 2017 · 5 mos

• Paccozz was a take away app that enabled employees at IT Parks to place orders with restaurants in their food courts and cut long queues during lunch breaks.
• On-boarding restaurants present in the two food courts of IT Parks.
• Spearheaded a campaign that got us downloads and 400+ orders on the day of launch at IT Parks.

Aug 2015 – Feb 2017 · 1 yr 6 mos

• A Renewable Energy solution company that caters to the residential , commercial and institutional market .We are looking to bring in viable green energy to supply power and reduce bills sustained by our clients. Solar and wind energy is currently an expensive proposition but by a direct connection and relationship with the manufactures we are able to supply high end products at very competitive prices.

Aug 2015 – Jan 2017 · 1 yr 5 mos

• Foodmash is a web and mobile application(for Android and iOS platforms) that enables users to obtain cross ordered meals from multiple restaurants, aggregated and delivered to their doorsteps.
• Define product objectives and determine viable business models.
• Grow the user base and help attain product-market fit.
• On board restaurant partners and build relationships with them.
• Speak to customers, gather feedback and make the product better.

Jul 2014 – May 2015 · 10 mos

• Analyze financial information obtained from clients to determine strategies for meeting client's financial objectives.
• Answer client's questions about the purposes and details of financial plans and strategies.
• Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.

Jun 2012 – Aug 2012 · 2 mos

• Attend all allocated jobs
• Maintain close observations of site personnel at all times
• Complete store visit reports accurately and in a timely fashion

Feb 2012 – May 2014 · 2 yrs 3 mos

• Create and maintain a corporate strategy.
• Achieve an agreed corporate target on an annual basis.
• Identify, research and approach companies for support for a range of projects.