Apr 2017 – Jul 2022 · 5 yrs 3 mos

Oct 2013 – Apr 2017 · 3 yrs 6 mos

Feb 2011 – Jan 2014 · 2 yrs 11 mos

• A team of 50 multi domain skilled resources with 78% utilization and 8.5 as CSAT
• Handled global back office for solution validation (customers across NAR, EMEA and APAC)
• Efficiently supported business growth for ALU services through laboratory and integration competencies in the region
• Significantly owned IPTC India financials
• Holds the distinction of working actively with HQ to:
• o Build solutions competence in region
• o Establish a region and global integration eco-system, including back-office/ front-office balance
• Played a stellar role in developing and maintaining services, NSA status for US customers
• Carried out:
• o Integration of IPTC India with GNEIC
• o Successful USG assessments of NSA
• o Repeat customer engagement with Telstra- Australia
• o Opex reduction to 1.6 M€ with increased head count (2.5 ME to 985 KE)
• o Led the First National Convention on IMS in India
• Acknowledged for optimizing FOBO commercial model (helped winning APAC deals)

Jun 2010 – Feb 2011 · 8 mos

• Ensured effective ownership of executions from Chennai in terms of scope, schedule and effort for:
• o Application Enablement Exposure Suite 2.0
• o Owned the Automation of the test cases for AES 2.0
• o Applications Enablement - Open Enriched Communication 1.0
• o Element Management for Telecom New Zealand
• o OAP 3.0
• o White paper for strategic AE testing using OAS lab in IPTC
• Efficiently provided technical assistance for the integration activities
• Significantly identified and implemented metrics to improve operational efficiency within the team QMS, ESD and BCP Owner for the IPTC Lab in India
• Holds the distinction of being prompt member in ALU India

Apr 2009 – Jan 2011 · 1 yr 9 mos

• o Program Management of all the back office activities form India IPTC wherein maintained customer satisfaction above 8.5 in a 10 point scale
• o Resource planning and escalation handling for all Singapore IPTC activities
• o Partnership Program with APAC IPTC - recognized and helped in promotion as Head of IPTC
• o Solution automation framework for Application enablement program (saved $130K)
• o Establishment of QMS for India IPTC Program

Jan 2004 – Jan 2009 · 5 yrs

• Carried out:
• o Test Ownership for the GVP (GVP 7.x and GVP 8.x)
• o Global responsibility for the SIT for GVP 8.0 (with execution teams in Campbell and Toronto)
• o Test Ownership of Genesys Studio 7.x and Composer Voice 8.0 Approver for GA releases, hot fixes and patch releases
• o All the releases of Genesys Studio
• o All the patch releases of Voice Genie
• Efficiently maintained Voice Genie Product Line (Since 2008)
• Holds the distinction of being certified as a Review Moderator
• Served as a Test Manager wherein accountable for:
• o Aligning with the Senior Leadership Team, regular reporting to SLT
• o Test Optimization
• o Test effort estimation for the projects
• o Creating test strategies for major releases and for patch releases
• o All the deliveries from Chennai team
• o Interacting with Technical Support team for customer issues
• o Analyzing the Field Issues and did the Root Cause Analysis (RCA)
• Functioned as an active part of the Project Core Team (PCT) and provided regular updates on the test progress
• Ensured effective:
• o Cycle time reduction in patch releases (29 days to 6 days cycle)
• o Iterative Test Model – as part of continuous integration development automation with 33% GVP test cases automated
• o < 10 % False Alarm and <5% customer Defects Less then 6% Attrition between 2004 and 2010

Apr 2004 – Apr 2009 · 5 yrs

• The project comprised of genesys, which was the world leader for voice applications and was the pioneer for VXML based IVR. Beyond traditional IVR (Interactive Voice Response) systems, Genesys inbound voice software used touchtone, speech recognition and video capabilities to communicate with callers. GVP exceled at standalone IVR, but its real power was realized with its integration with the rest of the Genesys suite. Common development, administration, reporting and hardware mean a lower total cost of ownership. GVP was part of the Genesys Hosted contact centre as well as part of the Alcatel-Lucent’s application enablement – context Solution. GVP 8.0 offered the best of the breed features of Voice Genie Platform 7.x and Genesys voice Platform 7.x.
• Responsibilities:

Jan 2002 – Jan 2004 · 2 yrs

• Efficiently handled Test Bed Setup and MR Reproduction
• Played a stellar role in looking after all aspects of test plan and checklist preparation
• Essayed a key role in managing review of test documents
• Holds the distinction of being Certified Internal Quality Auditor for Mascon Communication Technologies

Jan 1999 – Jan 2001 · 2 yrs

• Testing of Nortel Networks Service Builder Product line

Jan 1993 – Jan 1996 · 3 yrs

• Bachelor Degree in Computer Sceince