Apr 2023 – Jan 2025 · 1 yr 9 mos

• Driving Product Growth & Europe <> Switzerland Cross-Border eCommerce
• Successfully balancing a dual role, combining strategic leadership as Chief of Staff with impactful execution as Senior Product Manager.
• Strategic Leadership:
• Took up key initiatives for revenue growth → +60% between Q1 and Q3 2024
• Built the team and scalable processes for sustainable revenue growth
• Efficient eCommerce Operations:
• Set up analytics to enable data driven decision making across the org
• Automated key repetitive processes, optimised workflows
• Product Ownership:
• Launched the scaled up eCommerce Integrations module
• Built an Internal Bugs Reporting & Tracking tool for improved product reliability → 60% reduction in bugs & 50% faster resolution QoQ
• Introduced robust product practices within the team, enabling faster iterative releases.
• Mentored a team of two Product Managers
• This role allows me to leverage both strategic foresight and hands-on product execution to deliver tangible business outcomes.

Jan 2021 – Apr 2023 · 2 yrs 3 mos

• Built an eCommerce Integrations & Data Platform for Swiss Merchants
• Led the flagship B2B SaaS product from ideation to launch and post-launch iterations
• Launched the omni-channel Order Management & Product Information Management (PIM) modules
• Leveraged Lynks APIs to Integrate with Marketplaces (Galaxus, Manor), Webshops (WooCommerce, Shopify), Accounting systems (Bexio) & Inventory systems (Bexio, WooCommerce, Shopify)
• Reduced development costs by building no-code API integration pilots, accelerating customer onboarding and improving time-to-market
• Collaborated cross-functionally to streamline product development, resulting in the launch of impactful features that improved business outcomes and effectively solved user pain points

Oct 2019 – Dec 2020 · 1 yr 2 mos · Greater Bengaluru Area · On-site

• Worked with the Search & Recommendations team to power higher conversions from platform search and recommendation properties
• Led the analytics effort to improve user search experience by reducing Null Searches by 50% in 3 months
• Collaborated with the Product team to launch Auto-Suggest and Query Correction features to improve search conversion rates
• Leveraged a deep understanding of the events engine and clickstream data to power Clickthrough Funnels for user journeys, actively contributing to product discussions as the go-to 'numbers guy' for the product org and leadership team
• Enhanced organisational agility by creating a unified business dashboard that integrated multiple data sources, providing stakeholders with real-time access to critical metrics.
• Contributed to implementing the Impressions Tracking system on the mobile and web app for recommendation properties
• Tools Used: CleverTap, Microstrategy
• Technical Skills: Advanced SQL, Python & Excel

May 2018 – Sep 2019 · 1 yr 4 mos · Pune, Maharashtra, India · On-site

• Worked with a major US-based Pharmaceutical client to understand and provide support by assessing and solving complex business problems, operating business processes for the client periodically including configuring of business rules and ensuring the quality of data
• Project Experience:
• Involved in the Targeting and Alignment project for US
• Collaborated with client and internal teams by ensuring end-to-end process execution from initiation of client communication to final delivery of project deliverable
• Incorporated process automation to eliminate manual operations, thereby ensuring consistent quality in the deliverable
• Conceptualized and executed multiple process improvements in response to evolving business needs
• Effective communication with onshore counterparts and client team to understand expectations and provide regular updates on deliverable
• Tools used: Javelin Suite (ZS Proprietary Tool), Dell Boomi
• Technical Skills: SQL, Excel, PowerPoint

May 2017 – Jul 2017 · 2 mos · New Delhi, Delhi, India

• The YES Foundation, Media for Social Change fellowship gave me an opportunity to create an impact on the lives of many. I was placed in the NGO - Goonj and worked with the team for a period of 7 weeks.