Aug 2022 – Jul 2023 · 11 mos

• As an HR Consultant, I managed a diverse portfolio across the UK, Europe, and the US, overseeing the entire recruitment process from start to finish. I’m proud to have achieved a 95% success rate in placing candidates from the first three CVs submitted, which was largely due to setting up automated ATS systems that streamlined the hiring process.
• Alongside recruitment, I was responsible for writing HR policies and implementing HRIS systems, helping my clients create more efficient internal processes. I also redesigned job adverts and developed Talent Attraction Kits to improve the effectiveness of their recruitment efforts.
• Additionally, I managed updates to company pages on Glassdoor and LinkedIn, ensuring they accurately reflected the brand and helped attract talent. I created content plans for social media to further build their online presence. I also trained hiring managers on interview techniques and how to improve their social media presence to support recruitment goals.

Dec 2021 – Sep 2022 · 9 mos

• As the Lead Recruiter for both the Dutch Caribbean Island and UN Health Services Projects, I was responsible for providing effective communication, understanding, and expertise to the PMO, collaborating with teams across the US, UK, and the Philippines. I successfully disseminated specific roles and information to the talent team and utilised my skills to discover effective ways of attracting talent. Through continuous communication, project collaboration, and problem-solving with HRBP, I supported the effective negotiation during offer management and utilised our ATS to reflect the current status of vacancies and associated candidate journeys. I also utilised talent pools for future vacancies, ensuring a continuous pipeline of skilled talent.

Jun 2021 – Dec 2021 · 6 mos

• As a Global Resourcing Professional, my role involved sourcing the best possible talent for critical roles by collaborating with relevant teams. I provided proficient support in applicant tracking systems and actively participated in PMO calls to discuss talent needs and support project goals. I designed and implemented effective processes to streamline communication between recruitment, onboarding, background, travel, and HR teams. I provided suggestions for process improvements and extensive knowledge of the end-to-end process, enabling me to provide support to teams at all times. Working collaboratively with cross-functional teams to identify, attract, and retain top talent was a significant part of my role.
• I also contributed to the company's growth and diversity initiatives by serving as a member of the Talent Marketing team and actively participating in the Diversity, Equity, and Inclusion Committee.

Dec 2019 – Jun 2021 · 1 yr 6 mos

• My duties included maintaining effective communication with landlords, addressing their concerns, providing repair quotes and updates on maintenance, and responding to general inquiries. I created detailed check-in guides, guest manuals, and maintenance manuals for each high-end property, along with standard operating procedures. I devised and executed a streamlined system to track stock and deliveries, and daily scheduled the maintenance team members and operational runners. I ensured that the team was briefed on any events or VIP guests, and assigned relevant tasks accordingly. I supervised contractors, cleaners, and maintenance team members humbly, and ensured that the calendars were properly organised to accommodate deep cleans, landlord visits, and other necessary tasks. I maintained effective communication with contractors and guests regarding maintenance issues, and worked closely with the finance team on reservations, refunds, and maintenance costs.

Apr 2019 – Dec 2019 · 8 mos

• In my position, I learned the significance of prioritising people, cultivating humility, and building trust. My responsibility was to provide exceptional, high-class service to guests, resolve complaints with professionalism and efficiency, and maintain open communication with property owners and contractors. This experience taught me the importance of placing guests first and the positive impact it can have on both the business and the guests themselves.

Oct 2017 – Apr 2019 · 1 yr 6 mos

• In my role, I was tasked to provide exceptional support to both our clients and event staff. While handling a high volume of calls, I also ensured that administrative tasks were executed smoothly and proactively maintained a pipeline of qualified candidates for future events. To achieve this, I utilised various platforms to effectively organise cold calling efforts, self-scheduled interviews, and came up with innovative initiatives to improve our recruitment process. As part of my responsibilities, I also played an integral role in onboarding new candidates, providing a welcoming and inclusive environment for them to grow and succeed. To further develop and enhance the skills of the team, I led assessment and training days, cultivating a culture of continuous improvement and professional growth.

Oct 2017 – Apr 2019 · 1 yr 6 mos

• This role required a high level of adaptability, as events took place in prestigious venues such as Holyrood Palace, the National Museum of Scotland, Signet Library, the SSE Hydro, and Hopetoun House. As a supervisor, my primary responsibility was to manage shifts and ensure the team delivered exceptional customer service. I motivated the team to meet various targets, always leading by example with an appropriate leadership style. Effective time management was crucial, and I always made myself available to provide support if needed. It was an honor to be a part of creating memorable experiences for guests in such esteemed settings.

Aug 2016 – Sep 2017 · 1 yr 1 mo · Bulgaria