Yuvraj Paul

Operations Associate

Kolkata, West Bengal, India2 yrs 10 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Designed automation workflow reducing complaint resolution time by 70%.
  • Transformed training programs into engaging online modules.
  • Conducted impactful market research for major consumer brands.
Stackforce AI infers this person is a Marketing and Business Strategy professional with a focus on Retail and Consumer Goods.

Contact

Skills

Core Skills

Digital MarketingCustomer Relationship Management (crm)Market ResearchMarketingStrategic Marketing Management

Other Skills

AutomationCompetitive AnalysisData AnalyticsDigital Marketing ContentGraphic DesignEvent PlanningEvent ManagementMarket trendsData AnalysisTeam CoordinationYouth MentoringDigital Marketing Innovations8x8 Video MeetingsFragrancesSchool Marketing

About

As a PGDM candidate at the International Management Institute, Kolkata, I am currently contributing as a Management Intern at Spencer's Retail. My role involves enhancing the company's digital visibility through creative content and graphics, crafting training materials for over 500 employees, and analyzing customer feedback to recommend service improvements. My academic journey includes a Bachelor's in Business Administration from Amity University, Kolkata, with a specialization in finance and marketing, and an international exchange program at the Asian Institute of Technology, Thailand. Leveraging skills in social media branding, competitive analysis, and decision-making, I aim to drive impactful marketing and business strategies within dynamic organizations.

Experience

2 yrs 10 mos
Total Experience
1 yr 5 mos
Average Tenure
--
Current Experience

Spencer's retail

Management Intern

Jul 2025Feb 2026 · 7 mos · Kolkata, West Bengal, India · On-site

  • ~ Designed an end-to-end grievance redressal automation workflow, reducing resolution timelines by 70% through digitised complaint intake, escalation, and tracking systems.
  • ~ Analysed customer complaints to identify operational bottlenecks and translate unstructured feedback into actionable improvements.
  • ~ Transformed offline training programs into online LMS modules for frontline employees, enhancing consistency and brand experience.
  • ~ Conducted competitor benchmarking across pricing, product variety, and store operations to identify strategic opportunities.
AutomationCompetitive AnalysisDigital MarketingCustomer Relationship Management (CRM)

International management institute, kolkata

2 roles

CULTURAL COMMITTEE- Core Team Member

Apr 2025Sep 2025 · 5 mos · Kolkata, West Bengal, India

CULTURAL COMMITTEE- Member

Aug 2024Aug 2025 · 1 yr · Kolkata, West Bengal, India

Event PlanningEvent Management

Kantar

Market Research Intern

Apr 2025May 2025 · 1 mo · Kolkata, West Bengal, India · On-site

  • Conducted qualitative and quantitative research projects, analyzing consumer data for clients like Godrej Locks and HUL.
  • Collaborated with cross-functional teams to design surveys and interpret results, aiding in the launch of a new product line.
  • Developed strong analytical and communication skills while delivering actionable insights to enhance client strategies.
Market ResearchMarket trends

Dabur india limited

Sales And Marketing Intern

Jun 2023Aug 2023 · 2 mos · Kolkata, West Bengal, India · On-site

  • I contributed to the sales and development of Odonil air fresheners. I conducted market research, analyzed customer feedback, and proposed new product features and strategies to increase sales and customer satisfaction. I also assisted in the design and execution of promotional activities and events for the product.
Strategic Marketing ManagementMarketing

Amity university kolkata

2 roles

Core Team- Business Management Club

May 2023Jun 2024 · 1 yr 1 mo · Kolkata, West Bengal, India

Team Member

Sep 2022May 2023 · 8 mos · Kolkata, West Bengal, India

  • Organized 5+ campus events on business strategy and entrepreneurship, driving 200+ student engagement.
  • Led a team of 10 to plan and execute workshops on marketing analytics and leadership.
Event PlanningTeam Coordination

Education

IMI Kolkata

Master of Business Administration - MBA (PGDM) — M

Jun 2024Present

Asian Institute of Technology

AIT Open Degree — International Business/Trade/Commerce

Jan 2025Mar 2025

Amity University Kolkata

Bachelor of Business Administration - BBA — Finance and marketing

Jul 2021Jun 2024

DAV Schools Network

Intermediate — Commerce

Apr 2019May 2021

DAV Schools Network

Matriculation

Mar 2009Apr 2019

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