Zahid Shaikh

Operations Associate

Indore, Madhya Pradesh, India8 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in transforming chaos into structured processes.
Proven track record in client satisfaction and service delivery.
Strong leadership in managing diverse teams and projects.

Stackforce AI infers this person is a BPO Operations Manager with expertise in service delivery and client relations.

Contact

Skills

Core Skills

It And Bpo Infrastructure SupportProject ManagementEngagement ManagementService Delivery ManagementOperations ManagementProcess ImprovementCustomer Service ManagementTeam LeadershipService Team Management

Other Skills

Remote Management ToolsSoftware and Hardware RaidActive Directory (AD)End User Computing (EUC)Network FundamentalsBusiness Case DevelopmentDelivery MethodologyCosting and PricingWorking ExperienceRelationship DevelopmentKey Performance IndicatorsProject Management Office (PMO)Project PlanningPartner Relationship ManagementProduct Management

About

Driving IT operations that don’t just work — they wow. I streamline processes, fix what’s broken (sometimes before anyone notices), and make sure “escalations” are just things other people talk about. Specialties: • Client Relations • Resource Optimization • Leadership Development • IT and BPO Infrastructure Support • ITES Setups • Project Management • Strategic Planning • Tactical Planning • Risk Management • Quality Assurance • Team Leadership, Motivation • Customer Service • Technical Support • Problem Solving • Communication

Experience

8 yrs 11 mos

Total Experience

3 yrs 2 mos

Average Tenure

2 yrs 6 mos

Current Experience

Microland limited

Service Delivery Manager

Nov 2023 – Present · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Handling Multiple Vendors, Remote Management Tools, Software and Hardware Raid along with AD and EUC.
Dealing with Clear network fundamentals and topology.
Observing New Business cases and client needs and Developing a new structure of Organization and effective Solution.
Demonstrating delivery methodology.
Handling costing and Pricing for Business case.
Identifying the challenges in the existing Delivery & finding areas for new (possible) Business Offering Areas & Identifying and Defining new delivery methodology.

Remote Management ToolsSoftware and Hardware RaidActive Directory (AD)End User Computing (EUC)Network FundamentalsBusiness Case Development+4

Go2

Engagement Manager

Jun 2023 – Aug 2023 · 2 mos · India · Remote

Glad to share that I am starting my new role. Joined Go2 as an Engagement Manager. Starting this journey to learn different aspects of the industry and grow along.

Working ExperienceRelationship DevelopmentKey Performance IndicatorsProject Management Office (PMO)Project PlanningPartner Relationship Management+9

Wipro limited

Service Delivery Manager

Apr 2021 – Jun 2023 · 2 yrs 2 mos · Bangalore Urban, Karnataka, India

Finally said good bye to this amazing organisation and it's lovely people.. Learnt, Taught & grew because of Wipro and the team in it.
Ready for the next opportunity.

Working ExperienceRelationship DevelopmentCustomer ServiceTeam LeadershipProject ManagementKey Performance Indicators+13

Taskus

Operations Manager

Feb 2021 – Mar 2021 · 1 mo · Indore, Madhya Pradesh, India

The process I was engaged with was a new one, so had to engage with team management, process improvement and client services.
Handled a 650+ seater account with 3 other counterparts.
Key skills used - Process improvement; ITES strategic plan; Client services; Training planner; New hire screening (Operations Round); Team Leaders Grooming; Capacity Management & Billing Invoice closure.

Working ExperienceRelationship DevelopmentCustomer ServiceTeam LeadershipEscalations ManagementProject Management+15