Nov 2023 – Present · 2 yrs 5 mos

Jan 2023 – Jul 2024 · 1 yr 6 mos · Melbourne, Victoria, Australia

Jun 2022 – Nov 2022 · 5 mos · Melbourne, Victoria, Australia

Mar 2022 – Jan 2023 · 10 mos

May 2019 – Mar 2022 · 2 yrs 10 mos

Jan 2018 – Jan 2023 · 5 yrs

Jan 2018 – Apr 2019 · 1 yr 3 mos

Mar 2021 – Jun 2022 · 1 yr 3 mos · Melbourne, Victoria, Australia

Dec 2019 – Feb 2021 · 1 yr 2 mos

• Role:
• Leading the delivery organisation for Asia & Japan region for DXC Global ServiceNow practice with around 200 ServiceNow professional across Japan, India, Vietnam, Singapore, Malaysia and Philippines.
• Accountable for a portfolio of programs and projects for the region, ensuring high value delivery & PMO compliance.
• End-to-end responsibility for delivery and customer success for Digital Transformation programs.
• Ensuring high levels of customer satisfaction by being clients trusted advisor to align projects and engagement outcomes to business goals.
• Provide thought leadership to clients in delivering digital transformation using cloud platforms.
• Identify and initiate improvements to delivery methodology and ways of working.
• Standardisation of implementation and delivery methodology across all programs.
• Managing delivery team performances to achieve strategic objectives and provide career growth opportunities.
• Responsible for building and maintaining customer relationships across all levels of business (including C-level executives) and be the Single Point of Contact (SPOC) for customer escalations or queries.
• Identifying new growth opportunities within engagements and work with Pre-Sales to develop solutions and offerings.
• Responding to RFP’s and RFQ’s with Solution Consulting teams and leading response presentations.

Sep 2016 – Nov 2019 · 3 yrs 2 mos

• Role:
• Program, Service Delivery and Account Management of the largest customer engagement within DXC ANZ ServiceNow practice.
• Ensured high levels of customer satisfaction by engaging closely with customer to align Project and Engagement outcomes to business goals.
• Ensured customer relationships are built and maintained across all levels of business including C-level executives.
• End-to-End Management and Technical Leadership in Digital Transformation Projects including deployment of Cloud Solutions.
• Managing large Agile teams in Australia, Vietnam, New Zealand and in Europe, including multiple Product Managers and Scrum Masters.
• Provide thought leadership to customers and teams to delivery digital transformation.
• Identifying new growth opportunities within the B2B engagements based on customer experience and interact with Sales and Pre-Sales teams to ensure new solutions are being introduced and implemented.
• Responsible for Business Development and maximising revenue within the program.
• Leading and managing Agile Transformation within Programs.
• Build and Leading the Vietnam offshore ServiceNow team for DXC ANZ and efficient resource allocations to projects considering the sales pipeline.
• Managing changes, finances, delivery schedules, resource utilisation, risks, issues and dependencies of multiple projects and programs.
• Continuously analyse and improve the processes within the engagement
• Delegating tasks, progress monitoring, reporting and coaching and mentoring.
• Act as the Single Point of Contact (SPOC) for customer escalations or queries.
• Identifying strengths and weaknesses of the team to improve effectiveness within the engagement.

Mar 2015 – Sep 2016 · 1 yr 6 mos · Melbourne, Australia

• Company:
• InfoMedix is Australia's leading digitised medical records solution. Founded in 2000, InfoMedix is now installed in over 30 hospitals around Australia. The key product is a digital medical record solution that consolidates patient centric information to become the complete medical record. Key to this technology is an innovative scanning solution which allows hospitals to digitise the traditional paper based medical record.
• Responsibilities:
• End to end project management – from business engagement to implementation at production.
• Managing multiple implementation & upgrade projects for clients across different states in Australia.
• Responsible for the total revenue maximisation from the InfoMedix implementation and upgrade projects.
• Program Management of implementation, upgrade and maintenance projects at InfoMedix.
• Managing the implementation team to ensure timely and efficient resource utilisation into multiple projects.
• Managing changes, finances, delivery schedules, risks, issues and dependencies of multiple projects.
• Managing, monitoring and controlling the progress of the projects and program, and reporting to Senior Management.
• Preparing robust Business Cases to accommodate the business objectives of the customer and the organization and implementing Project Management methodologies across customer and projects.
• Stakeholder management including negotiating with customers on project goals and outcomes.
• Preparation of project and program governance documents.
• Preparation of tender responses, Statement of Work (SOW) and Change Request (CR).

Aug 2011 – Dec 2014 · 3 yrs 4 mos

• Company:
• Cambio Healthcare Systems AB is a global EHR company and is one of the largest providers of e-Health systems within the Nordic countries and also a growing player in the European market with over 100,000 users currently in emergency hospitals and teaching hospitals, centres and specialist units.
• Responsibilities:
• Manage multiple teams located in United Kingdom, Sweden and in Sri Lanka
• Managing budget, delivery schedules, risk, issues and dependencies
• Stakeholder management across multiple lines of business to ensure conflicting priorities converge in to clear project goals and provide clear direction to the project team in order meet the expectations of the stakeholders.
• Ensure timely resource allocations and efficient resource utilisations.
• Preparation of project directives and project specifications
• Monitoring and controlling the progress of the project
• Preparing robust Business Cases to accommodate the business objectives of the customer and the organisation.
• Reporting on the project progress and objectives to the Senior Management

Aug 2011 – Dec 2014 · 3 yrs 4 mos

• Responsibilities:
• Defining, building, implementing and enforcing the new Global Project Management strategy with processes and procedures.
• Defining and rolling-out the Governance Framework across multiple regions in 4 countries in Sweden, Denmark, the United Kingdom and Sri Lanka.

Aug 2011 – Dec 2014 · 3 yrs 4 mos

• Responsibilities:
• Analyze and identify limitations and deficiencies in existing system development process, and associated procedures and methods
• Introduction and Implementation of new system development processes
• Implementation of best practices, coding conventions, static code analysis tools, Configuration Management, Design Patterns, Continuous Delivery, Continues Integration, TDD and DevOps.
• Implementation of Agile (SCRUM and Kanban) methodologies across the development organisation.
• Mentoring and guiding the teams on Agile methodologies (SCRUM and Kanban) and conducting workshops and training sessions to educate the teams.
• Ensuring the engineering rigor.
• Defining and monitoring the Key Performance Indicators (KPIs) for System Development
• Heading the Continues Improvement Team (CIT) for System development process
• Implementation of issue tracking system

Jan 2011 – Dec 2011 · 11 mos · On-site

Nov 2010 – Jul 2011 · 8 mos

• Company:
• Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services.
• Virtusa serve Global 2000 companies and the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, Technology and Media, Information & Education industries.
• Responsibilities:
• Managed 70+ software professionals including software engineers, QA engineers, architects and QA managers.
• End to end project management – from business engagement to define requirements, through design and development across teams located in the UK and Sri Lanka.
• Managing production implementations with the deployment team of openreach portal and
• coordinating deployments with client and other vendors
• Coordination with the client on the deliveries of the releases.
• Managing delivery schedules risk/Issue and dependencies
• Coordination with the other vendors of British Telecommunication to ensure on-time delivery of
• development to E2E testing, IVV&T and UAT
• Problem solving and issue resolution of the project
• Project planning and task management
• Preparation of cost estimates and Statement of Work (SoW) for the releases.
• Ensure timely resource allocations by coordinating with Resource Management and managing
• effective utilization of resources.
• Preparing of project approach documents, Configuration Management plans, contribution
• margin sheets and other related documentation of the project
• Ensure timely reporting of project progress to the program management
• Initiated and contributed on fine tuning the project processes according to the BT project
• processes
• Conducting employee evaluation and performance reviews.
• Liaising with BT management as the Special point of contact (SPOC) for Function Point (FP)
• estimations and measuring and evaluating the productivity of the BT account.

Sep 2009 – Oct 2010 · 1 yr 1 mo

• Company:
• Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services.
• Virtusa serve Global 2000 companies and the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, Technology and Media, Information & Education industries.
• Responsibilities:
• Carried out requirement analysis and active participation in requirement discussions
• Designing the solutions and preparation of DSTD’s
• Coding and implementing the solutions
• Participation in design discussions
• Conduct code reviews to ensure engineering rigor is being maintained.
• Fixing and verification of defects
• Proof of Concept (POC) development
• Evaluation and ramping of new team members

Nov 2010 – Jul 2011 · 8 mos · United Kingdom

• Responsibilities:
• Managed 70+ software professionals including software engineers, QA engineers, architects and QA managers.
• End to end project management – from business engagement to define requirements, through design and development across teams located in the UK and Sri Lanka.
• Managing production implementations with the deployment team of openreach portal and
• coordinating deployments with client and other vendors
• Coordination with the client on the deliveries of the releases.
• Managing delivery schedules risk/Issue and dependencies
• Coordination with the other vendors of British Telecommunication to ensure on-time delivery of
• development to E2E testing, IVV&T and UAT
• Problem solving and issue resolution of the project
• Project planning and task management
• Preparation of cost estimates and Statement of Work (SoW) for the releases.
• Ensure timely resource allocations by coordinating with Resource Management and managing
• effective utilization of resources.
• Preparing of project approach documents, Configuration Management plans, contribution
• margin sheets and other related documentation of the project
• Ensure timely reporting of project progress to the program management
• Initiated and contributed on fine tuning the project processes according to the BT project
• processes
• Conducting employee evaluation and performance reviews.
• Liaising with BT management as the Special point of contact (SPOC) for Function Point (FP)
• estimations and measuring and evaluating the productivity of the BT account.

Apr 2005 – Sep 2009 · 4 yrs 5 mos

• Company:
• Roomsnet.com is the leading Online Travel Community which gives millions of online travel bookers worldwide, an opportunity to save money on their hotel reservations through our uniquely designed loyalty program. Founded in the year 2000, roomsnet.com today offers more than 45,000 accommodations from all over the world for our customers.
• Responsibilities:
• Requirements gathering and analyzing the requirements
• Designing systems according to the specified architecture practices
• Coding and development of systems according to the designs
• Coordinating development activities within the MIS division
• Systems maintenance and user support
• Design and developed a hotel mapping system for the roomsnet.com which facilitates the categorization, mapping and information upload of hotels to rooomnet.com
• Designed and developed an Image management system which facilitates the efficient management of image content of roomsnet.com.
• Migrating Oracle 9i databases to Oracle 10g
• Responsible for the maintaining and administering the Oracle 9i/10g databases

Aug 2004 – Mar 2005 · 7 mos

• Company:
• EWIS Solutions (EWISS) was formed in 1999 as a wholly owned subsidiary of E-W Information Systems Ltd. EWISS is an enterprise IT Solutions Company which develops and secures business based on the implementation of high-end information technology solutions.
• EWISS is the business partner for PRONTO ERP in Sri Lanka, Maldives and Bangladesh. EWISS are an ISO 9001:2000 quality assured company through Det Norske Veritas (DNV) for design, development, implementation and support services of software.
• Responsibilities:
• ERP Implementations
• Requirements gathering and analyzing the requirements
• Coding an development of systems according to the designs and testing
• Support and maintenance of systems
• Maintaining and administering Oracle database.
• Preparation and maintenance of user documentations
• Oracle Database Administration.

Feb 2001 – Jul 2004 · 3 yrs 5 mos

• Company:
• John Keells Holdings PLC is one of the largest listed conglomerates on the Colombo Stock Exchange. The group companies manage the largest number of hotel rooms in Sri Lanka, own the country's largest privately-owned transportation business and hold leading positions in Sri Lanka's key industries: tea, food and beverage manufacture and distribution, logistics, real estate, banking and information technology.
• Responsibilities:
• End user system support and troubleshooting
• Researching, analyzing, consulting and evaluating system program needs
• System analysis and design
• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods
• Conduct software testing in order to identify faults and errors in the system and ensuring applications perform according to the user requirements.
• Writing, updating and maintaining system documentation and end user documentations
• Conduct system evaluation on software purchases and upgrades
• System usability evaluation