Aug 2024 – Present · 1 yr 9 mos · Manchester Area, United Kingdom · Hybrid

• Assigned to BAE Systems Maritime as L3 Network Security Engineer supporting over 10,000 users, responsible for securing state-of-the-art campus network infrastructure.
• Provisioned Cisco 9300 Catalyst Switches into Catalyst Centre for site wide SD-Access project across the entire site.
• Planned and raised change request via ServiceNow ITSM tool, attended CAB meetings and implemented planned changes.
• Upgraded & maintained Cisco routers, switches & Firewall’s removing vulnerabilities and new threats.
• Improved CMDB accuracy by 44%, from 59% to 85%, by automating SNMPv3 credential updates using SolarWinds scripting.
• Proactive management of software-defined networks Cisco ACI (multi-site & multi-pod) & Cisco DNA Center, enhancing network stability, scalability and security on classified networks.
• Reduced network downtime by implementing proactive monitoring and maintenance processes, ensuring optimal network performance.
• Secured user access with Cisco ISE, RADIUS & AAA authentication.

Apr 2024 – Aug 2024 · 4 mos · Bolton, England, United Kingdom

• Maintained and managed core network for Bolton Council in the Data Canter which involved upkeep, maintenance and configuration changes on the Core Juniper SRX 4100 router for BAU and project related tasks.
• Managed web filtering via Smoothwall web proxy and carried out proxy related changes per user requests.
• Successfully migrated multiple sites in Bolton from MPLS to SD-WAN, attended sites and made required routing changes on the Juniper Core as part of the migration.
• Management and maintenance of Aruba Wireless and Aruba Network Switches.
• Responding to ad-hoc queries and requests, carrying out site surveys and making critical decisions based on surveys carried out.

Dec 2021 – Apr 2024 · 2 yrs 4 mos · Manchester, England, United Kingdom · Hybrid

• Network Infrastructure Management | Enterprise Clients | BAU Works | Technical Documentation | Project Management | Pre-Project Technical Planning | Project Implementation | Network Design
• Responsible for spearheading the building, configuration, and installation of network infrastructure for small-to-large enterprise clients. Providing and maintaining technical documentation with LLDs and HLDs. Providing assistance to the Networks team with BAU works in between projects. Key role in project planning and pre-project technical planning. Maintaining accurate and up-to-date network diagrams, IP addresses, and documentation for changing networking topologies. Generating network configurations from low-level designs, planning, and executing network upgrades and network migrations.
• Successfully delivering network projects for both hands-on as well as remote networking projects.
• Actively participating in evaluation, design reviews, change controls, and implementation of a range of networking technologies.
• Coordinating with internal and external engineers to test and update systems as needed.

Oct 2021 – Dec 2021 · 2 mos · Warrington, England, United Kingdom

• Network Performance | Business Reports | SMS Network & Servers | Cloud-based & Physical Setup | Network Maintenance | Technical Support
• Involved in architecting and implementing customer products and services. Actively supported SMS staff members with internal IT activities. Prepared and presented business reports to the management as required. Rendered full-time support by working out-of-office hours on call for resolving issues/emergencies and handling VIP customers.
• Significantly contributed to setting up, installing, and maintaining the SMS network and servers, both physical and cloud-based.
• Developed customer-specific applications and network maintenance plans.
• Visited customer site locations and assessed their infrastructure to develop custom monitoring solutions.
• Evaluated network performance and created improvement strategies.
• Provided technical support to clients, users, and management.

May 2018 – Oct 2021 · 3 yrs 5 mos · Burnley, Lancashire, United Kingdom

• Network/Infrastructure Upgrades | Project Management | Cisco Routers & Switches | Backup Monitoring | Server Support/Maintenance | Server Migrations
• Role involved supporting, configuring, and installing Watchguard Firewalls and Allied Telesis/Cisco Switches (L2 & L3). Managed all infrastructure upgrades/new infrastructure projects assigned from conception to completion. Involved in installing Cisco routers for Leased Line/MPLS customers. Thoroughly monitored backup and provided support through the Veeam Cloud Backup solution. Held full responsibility for providing server support and maintenance for VMware and Hyper-V server operating systems. Efficiently managed, configured, and kept abreast of SSL certificates. Involved in various project works, such as server migrations, network upgrades, and remote desktop environment configurations.
• Proactively supported the Helpdesk team in rendering third-line support from escalation to resolution in a multi-vendor multi-client setting for an MSP.
• Troubleshot complex network-related issues and provided lasting solutions.
• Earned recognition for initiating domain transfers and managing external DNS.
• Liaised with the Presales teams before starting any project.

Apr 2016 – Apr 2018 · 2 yrs · Preston, United Kingdom

• IT Service Desk Support | Asset Management | User Account Management | Shared Resources | Security & Software Updates | Website Management
• Provided second-line support to users across Dnata Travel sites in Preston, Chester, and Glasgow. Capably managed all assets, including ordering and following procedures as needed. Managed all user accounts and provided access to shared resources. Deployed security and software updates using Landesk Management Console. Involved in capturing and deploying PC/laptop images using Landesk Management Console. Monitored the website using Solarwinds, Splunk, and IBM Tealeaf monitoring systems. Additionally served as Onsite Manager during scheduled hours and weekends for handling all major incidents to resolution.
• Maintained hardware and ensured software was up-to-date at all times.
• Supported multiple platforms from Windows 7-10 and Mac OS.
• Efficiently handled Avaya telephone phone systems using Avaya Site Admin.

Sep 2014 – Mar 2016 · 1 yr 6 mos · Haslingden, England, United Kingdom

• Technical Support | Network, Hardware/Software Management | Device Asset Management | Kiosk Solutions | Backup & Recovery
• Provided in-house technical support to staff members. Oversaw the maintenance and upgrades of the office network, hardware & software.
• Planned new office Wireless solution improving office wireless by 80%. Worked with stakeholders and delivered the solution on time and on budget.
• Managed assets of all devices. Involved in building, configuring, and providing first & second-line support for in-store iPad and interactive kiosk solutions. Worked in close collaboration with frontend, Apps, and Platform Developers on a daily basis to identify and fix bugs within systems while establishing a healthy multi-channel commerce platform.
• Managed network patching and office network cabling.
• Proactively provided backup, recovery, and storage solutions.
• Installed onsite interactive kiosks and provided remote support for the software.
• Managed in-store iPad rollout projects in the UK, IE, and international sites.
• Provided multi-channel support for various clients.

Sep 2012 – Aug 2014 · 1 yr 11 mos · Manchester, United Kingdom

• Provided technical support for a user base of up to 3000 on the Defra account, requiring SC clearance.
• Collaborated closely with the in-house remote support team and various departments.
• Managed and prioritized tickets in own queue to meet SLA requirements.
• Demonstrated a proactive approach by taking ownership of tickets and following the correct escalation process.
• Delivered support for Broadband/VPN and Blackberry devices.
• Offered remote desktop support for Windows 7/Vista.
• Troubleshot Microsoft Office 2007/2010 issues.
• Handled incoming Helpdesk emails, providing updates and logging requests for designated teams..