May 2025 – Present · 1 yr

Feb 2023 – Present · 3 yrs 3 mos

Apr 2022 – Feb 2025 · 2 yrs 10 mos

• Head of Product for the core Payment Gateway offering (95%+ merchants): Grew conversion rates by 50%+ leading to increase in percentage revenue contribution as the volumes grew by 5x, introduced new payment methods, introduced new payment paradigms & experiences (Quickbuy, Payment Offers Discovery), launched & scaled consumer trust offerings (Razorpay Trusted Business badge, Razorpay Buyer Protection), navigated complex regulations (Card Tokenization, UPI related regulations, etc), drove a generational re-architecture and redesign of the consumer experiences to create delight and scalability, owned & improved developer experience
• Head of Product & Business (GM) for Magic suite of offerings: Conceptualized, built & scaled a suite of products (E2E eRetail Checkout, RTO reduction & insurance suite, Prepaid share increase levers, Purchase Intent improvement suite, Conversion improvement suite, Single Sign On, etc) drove revenue from 0 to $XX Mns ARR as a SaaS suite, navigating complex ecosystem changes, operated like a true pre-Seed to Series A funded startup with Razorpay (for context, there is a Series B funded startup that did just this as a business); across the functions of Product, Strategy, Marketing, Sales, Support, Onboarding, Customer Success & Partnerships; crafting partnered offerings across FAANG companies.
• Head of Product, Conversational Commerce suite: Conceptualized, built & scaled a conversational commerce solution on Whatsapp including Tailored Commerce flows on Whatsapp, Native Payments on Whatsapp, etc
• Head of Product, No Code suite: Managed & scaled the no-code suite for collecting payments over payment links, blogs, page-builders as well as building light storefronts
• Head of Product, Customer Data Platform: Conceptualized and built an expansive Customer Data Platform that fuels customer hyper-personalization at scale, personalized payment and discount offers, and as an infrastructure for the ads offering

Apr 2021 – Mar 2022 · 11 mos

Aug 2019 – May 2021 · 1 yr 9 mos

• Building the best payment experience for Indian customers across eCommerce, Hyperlocal, Travel, Wholesale, Fintech, Loyalty stores, Ad-tech among other use-cases; through an in-grown payments product-stack comprising of Forward payments, Refunds, Offers and Affordability
• Driving adoption of online digital payments for the Next 200 Mn Indian eCommerce customers

Jun 2017 – Aug 2019 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Building shopping experience products for high consideration categories such as mobiles, consumer electronics and appliances; helping customers discover the right products for their need [Amazon's Choice], objectively evaluate products [Product Comparison and Upsell / Downsell Widgets on Product page] and shop products with confidence on Amazon [Integrated and Interactive Buying Guides].
• Built new experiences across all these product-areas based on primary and secondary market research across Indian customer segments; applying design thinking principles and building in a scalable manner for global Amazon customers.

Sep 2016 – Jun 2017 · 9 mos · Mumbai Metropolitan Region

• BeingDoc is a networking and learning platform for medical practitioners. Doctors can connect with one another, read latest medical news in short and find relevant jobs.

Nov 2015 – Aug 2016 · 9 mos · Mumbai

• Summary:
• > Seller Panel Product
• Created Seller Persona by extensive Seller Meetings and Research
• Redefined the Seller Rating computation algorithm and thus improved Product Purchase decision-making
• Incremental Changes on the Seller Panel
• Defined and Rolled out Seller Policy from time to time
• > Catalogue Product
• Identified the need for a new mutually-exclusive and self-growing Taxonomy
• Enriched the catalogue with structured product information from existing unstructured descriptions further enabling Purchase Decision making
• Envisioned the new category structure based attribute lists which were developed into filters, improving product discovery
• > Admin Panel
• Envisioned the need for an in-house Panel for constant monitoring of catalogue data
• Outsourced the product development right from Vendor Identification to Roll Out

Aug 2014 – Aug 2015 · 1 yr · Bengaluru, Karnataka, India

• Managed Development, Revamp and Growth for the CommonFloor Groups Mobile App (An intra-apartment Social & Utility Network)
• Managed CommonFloor Groups' Admin Product (for Managing Committee Members)
• Created Revenue Making Product of SMS Credits (for instant SMS Communication)

May 2013 – Jul 2013 · 2 mos · Mumbai Metropolitan Region

• 9 week internship with IBM's Business Performance Services team where I worked as a Management Consultant Trainee; working on projects dealing with optimization of IBM Sales Coverage Model with the help of data driven analysis (which is an Enterprise Transformation Initiative); working in a truly global team.
• Key Work Areas:
• Pushing the adoption of Coverage Optimization initiatives to various Brands and Growth Markets
• Helped perform data based deep dive analysis for India Software Group
• Worked on a QA document for the Coverage Optimization project.

Jul 2010 – Jun 2012 · 1 yr 11 mos · Mumbai

• Developing features for SaaS based web product using Java,J2EE,Spring,Hibernate.
• Also involved in mentoring freshmen joiners.

May 2009 – Apr 2010 · 11 mos

• Worked on developing an Event Notification System as a part of my B.E.(Final Year)Project. The work on the project was carried out during Semester holidays,post-college on Working Days and weekends. The project was carried out under the guidance and mentorship of Anuj Dhokai and Abhijeet.