Jan 2020 – Jul 2023 · 3 yrs 6 mos · Noida

• Responsibilities & Achievements:
• 1. Operational Management:
• Monitoring day-to-day operations to ensure smooth functioning.
• Overseeing all types of field escalations and ensuring timely resolutions.
• 2. Team Leadership and Collaboration:
• Conducting daily meetings with direct reports to review assignment statuses.
• Leading weekly team meetings to address ongoing tasks and challenges.
• Organizing weekly and monthly review meetings with MFI partners and cash collection partners.
• 3. Client Relationship Management:
• Managing and nurturing relationships with key clients to drive revenue growth.
• Developing and sustaining strong relationships with high-value clients.
• Negotiating contracts with key clients while ensuring timely achievement of long-term goals.
• 4. Sales and Revenue Generation:
• Creating strategic sales plans to boost revenue.
• Assisting the sales team with up-selling and cross-selling products and services.
• Setting sales and revenue targets and ensuring diligent efforts to meet them.
• Running monthly sales campaigns to acquire new business opportunities.
• 5. Process Management and Growth:
• Onboarding new partners for loan repayment and cash collection processes.
• Monitoring and supporting the growth and escalation of key areas, including:
• MFI Alliance and Cash Collection Processes
• Debit Card/Instant Debit Card/Credit Card Operations
• AePS (Aadhaar Enabled Payment System)
• BBPS (Bharat Bill Payment System)
• POS (Point of Sale) Escalations
• 6. Product and Application Management:
• Implementing and supporting new products and services.
• Leading the deployment of applications and monitoring the same
• 7. Helpdesk Team Leadership:
• Leading the bank helpdesk team and ensuring efficient handling of escalations and client concerns.
• Key Achievements:
• Successfully onboarded new partners for loan repayments and cash collections.
• Consistently met sales and revenue targets through effective campaigns and strategies.

May 2019 – Dec 2019 · 7 mos · DELHI,NCR

• In last few months ,I worked with multiple Category like Dairy Category, Healthcare Category and Automotive Category ( Delhi/NCR)
• Key Responsibilities:
• Main Product is QR Merchant ,POS Terminal / EDC Machine (Credit / Debit Swipe Machine) and Payment Gateway.
• Hire and manage a team of 30– 35 executives and 4 - 6 Team Leaders for both Sales and Field Support.
• Provide marketplace training to employees and help them on-field as well as off-field, in dealing with the seller’s queries and offer them solution.
• Provide them their daily, weekly and monthly targets and resolve any problems that they might face in the field.
• Drive Sourcing for Merchant Acquisition Business for identified area as per business plan.
• Plan and project freelance force according to the Company Goals, budget and publish such reports for the management.
• Take weekly and monthly meetings with teams and guide how to meet your monthly goal and also help the team in new lead generation.
• Meet the sellers/merchants in person and help them with anything they require.
• Conduct audit on retailers to know if they have been trained properly or not.

Aug 2018 – Apr 2019 · 8 mos · Noida Area, India

• I worked as Category Manager(O2O sales and B2C Marketing in Automotive Category) in Paytm E-Commerce. where I developed an in-depth understanding of Seller Management, Seller issues and complain, New Merchant Onboarding, Merchant App Training, set offers and cashback, Soft-Skills, RolePlays, Sellers experience, B2C Marketing and O2O Sales, Sellers Performance Management and category Operations etc.

Apr 2017 – Jul 2018 · 1 yr 3 mos · Noida Area, India

• Key Responsibilities
• Train Agencies and employees in classroom as well as in the field on how to sign-up a merchant/retailer/Auto/Taxi on Paytm’s Application as well as how to get KYC form filled along with the other documentations, according to the company procedures.
• Make sure that the Agencies are making a proper entry of the KYC on time.
• Make sure that a 100% verification is carried out by internal team.
• Make and train e-KYC kiosks points so that customer KYC data can be increased.
• Onboard and train the e-KYC kiosks and their agents on how to do KYC through Bio-metrics, Golden Gate application and Manual.
• Act as a single point of contact for 100+ agencies, look after their billing and any other operational issues.
• Meet the sellers/merchants in person and help them with anything they require.
• Conduct audit on retailers to know if they have been trained properly or not.
• Provide marketplace training to employees/ freelancers and help them on-field as well as off-field, in dealing with the seller’s queries and offer them solution.
• Hire and manage a team of 7 – 10 executives and 120 – 150 freelancer agents including 5 - 7 Team Leaders (Freelancers) for both Sales and Field Support.
• Provide them their daily, weekly and monthly targets and resolve any problems that they might face in the field.
• Plan and project freelance force according to the Company Goals, budget and publish such reports for the management.
• Take weekly and monthly meetings with teams to see if a comfortable working environment is maintained.
• Complete Management of 3rd Party vendors and domestic clients along with their billing.
• Manage e-KYC kiosk PAN India for customer KYC wallet.
• Manage a team/ Vendors of KYC verification.

Oct 2016 – Mar 2017 · 5 mos · Noida, Uttar Pradesh, India

• Hire and manage a team of 25 – 30 executives for Backend Operations.
• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve daily targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

Aug 2015 – Oct 2016 · 1 yr 2 mos · Noida, Uttar Pradesh, India

• Assign Bank of Ireland Project.