Sep 2021 – Dec 2022 · 1 yr 3 mos · Gurugram, Haryana, India

• Developed and overachieving strategy to improve employee relationships and cross functional collaboration such as establishing the employee resource group and planning events to drive employee engagement and improve retention by 20%.
• Managed HR processes for over 150+ employees across India, oversaw recruitment, hiring and onboarding activities, established standardized processes and created a database to facilitate knowledge sharing.
• Ensuring closure of 80% of the annual mandate within a period of 5 months with a joining ratio of 57% against Tech & Non Tech offers.

Dec 2019 – Sep 2021 · 1 yr 9 mos

• Mandate from FinTech, Manufacturing and Social Media organizations for hiring for mid to senior level and providing oversight and guidance for the development and monitoring of processes related to recruitment & retention, Compensation, Benefits and Training.
• Implement HR best practices and strategies that help the organization achieve its identified HR outcomes.
• Provide expert advice on various staffing inquiries and opportunities that arise within the organization in accordance with the organizations policies.

Mar 2019 – Nov 2019 · 8 mos · Gurgaon

• Successfully handling recruitment/leadership hiring and head hunting assignments for mid to senior management in industries like BFSI, IT, Real Estate, Hospitality, Education and Retail for Tech/Non Tech roles.
• Establishing best recruitment practices for talent acquisition and talent mapping. Training new recruiters and existing team members on strategic hiring and the latest hiring trends.
• Spearheading the BFSI vertical and general management for the organization. Handling the new mandate and feedbacks of the clients. Managing and developing a team of Tech/Non Tech recruiters while building the organization from scratch.

Jul 2018 – Feb 2019 · 7 mos · Gurgaon

• Creation of strategic frameworks, business plans and budgets for new business areas. Manage the end to end recruitment and selection processes of the company.
• Work with high level business stakeholders to understand short term and long term business needs and develop a roadmap for HR interventions to meet business needs.

Nov 2017 – Jul 2018 · 8 mos · Gurugram, Haryana, India

• Ensure timely completion of employee lifecycle HR processes such as hiring, transfers, leave requests, performance management and promotions.
• Received a training mandate for Pan India frontend sales representatives. Employees were trained to serve customer's more efficiently. The training targeted financial understanding, employee behavior and soft skills.
• Providing Pan India financial product training to dealer sales staff, conducting training needs analysis and ensuring trainings are delivered on time and in a cost effective manner.
• Fixing the training calendar for the month by coordinating with the brand people at the clients site. Maintaining the P&L account for the training vertical by monitoring the training budgets and travel costs.

Apr 2011 – Nov 2017 · 6 yrs 7 mos · Gurugram, Haryana, India

• Recruit the right people, align them with business objectives, improve employee performance, support employee development and communicate role expectations.
• Manage and resolve complex employee relationship issues, guide and support performance improvement and resolve related issues.
• Garnishee orders/attachment issued by the revenue authority/documents relating to police/CBI inquiries etc. are properly maintained in a separate compliance and monitoring file and strictly adhered to according to the guidelines contained therein.
• Project IIM CAT- was the Nodal officer for 2011 and 2012. Coordinated with 242 branches Pan India. Handling the queries of branches, providing resolution, reporting to the client and corporate office. Managing the overall collection of more than 45 crore in a span of 2 months.

Apr 2010 – Apr 2011 · 1 yr · Gurugram, Haryana, India

• Develop and cultivate relationships with various levels of management and candidates.
• Communicate policies and practices to employees for a positive environment and address employee needs and grievance through conferences and new joint meetings.
• Assess employee training needs and organize technical and behavioral programs according to a training calendar.
• Manage overall operations.

Jul 2006 – Apr 2010 · 3 yrs 9 mos · Manesar Gurgaon

• Manage end to end recruitment and selection process for the organization's verticals.
• Support current and future business needs by developing, engaging and motivating top talent.
• Monitor and manage performance evaluations and rating systems that encourages high performance.
• Responsible for implementing various Quality Projects initiated by Corporate office viz: Five S, 30*30, Customer Wait Time Analysis, Channel migration, Acquiring & nurturing new clientele for trade and servicing them.
• Managing entire branch operations: Managing a customer focused team with an objective to achieve targets in Business, fee Income generation, Opex reduction, Customer satisfaction, etc. while adhering to service standards and ensuring regulatory compliance as regards to Internal and statutory audits.

Mar 2003 – Jun 2006 · 3 yrs 3 mos · Gurugram, Haryana, India

• Managing customer queries, handling query resolution leading to customer satisfaction.
• Monitor the calls of new joiners and providing them feedback to get the best out of them.
• Providing floor support and mentoring the team.
• Monitoring key metrics and target of the team.