Priya Kumari

Business Development Executive

Dhanbad, Jharkhand, India0 mo experience

Key Highlights

  • Transitioning from customer service to data analytics
  • Completed Accenture Data Analytics Virtual Internship
  • Strong foundation in business and customer service
Stackforce AI infers this person is a Data Analytics professional with a strong customer service background.

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Skills

Core Skills

Customer Relationship Management (crm)Effective Communication

Other Skills

AdaptabilityAnalytical SkillsAttention to DetailCreative Problem SolvingEnglishMicrosoft ExcelProblem SolvingPython (Programming Language)SQL

About

As an MBA student at IGNOU University with a solid foundation in business and customer service, I’m deeply passionate about transitioning into the field of data analytics. My journey began with hands-on experience at TCS, where I developed strong communication and problem-solving skills as a Customer Service Representative. This role ignited my interest in data-driven decision-making, prompting me to dive into the world of data analytics. To build my expertise, I pursued data analytics courses on Udemy, where I honed my skills in MS Excel, SQL, and Python. I also expanded my knowledge by completing the A to Z Finance course from the Great Learning platform, further reinforcing my analytical and financial acumen. Recently, I completed the **Accenture Data Analytics and Visualization Virtual Internship** through Forage, where I gained practical experience in key aspects of data analytics: - **Project Understanding:** Recognized the importance of grasping project requirements and the need for efficient data handling. - **Data Cleaning & Modeling:** Developed a deep understanding of data cleaning and modeling, ensuring data integrity and reliability. - **Data Visualization & Storytelling:** Learned how to craft compelling data visualizations and narratives from both client and business analyst perspectives. - **Client Presentation:** Mastered the art of presenting analytical insights effectively to drive informed decisions. I am now actively seeking opportunities to apply my skills in a dynamic data analyst role, where I can contribute to data-driven strategies and continue growing in this ever-evolving field.

Experience

Tata consultancy services

Customer Service Representative

Dec 2022Dec 2023 · 1 yr · Kolkata, West Bengal, India · On-site

  • In my role as a Customer Service Representative in the insurance sector at TCS, I was responsible for managing client inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. I frequently received appreciation for my ability to deliver positive and engaging interactions, often resulting in "happy calls" from satisfied customers.
Effective CommunicationCreative Problem SolvingCustomer Relationship Management (CRM)Attention to DetailAdaptability

Education

Indira Gandhi National Open University

Master of Business Administration - MBA

Jan 2024Jan 2026

Binod Bihari Mahto Koyalanchal University (BBMKU), Dhanbad

Bachelor of Arts - BA — English hons

Jan 2018Jan 2021

B.S.K College maithon

Intermediate — Science

Jan 2016Jan 2018

S.G.D Modern School Chirkunda Dhanbad

Secondary school examination

Jan 2015Jan 2016

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