Nov 2024 – Present · 1 yr 4 mos

Oct 2022 – Nov 2024 · 2 yrs 1 mo

• As the Director of Sales Excellence for Enterprise Public Sector, Energy, Healthcare, and Education, I am the driving force behind our segment's revenue growth and operational excellence. I steer strategic initiatives, foster high-performance sales teams, and cultivate a culture of continuous improvement, ensuring that our India Enterprise Public Sector business thrives in the dynamic marketplace.
• I meticulously align field engagement and processes with our segment's stated objectives, ensuring that every action contributes to achieving our ambitious revenue targets. With an unwavering focus on growth, I continuously identify and implement strategies to enhance the quality of our business operations.
• A dedicated coach and mentor, I empower sales managers and individual contributors to unlock their full potential. I champion the adoption of modern selling techniques and sales discipline execution, enabling our teams to navigate the ever-evolving sales landscape with agility and success.
• As a trusted partner to the segment lead, I play a pivotal role in representing the business interests and orchestrating seamless collaboration across cross-functional teams, both locally and globally. My dedication to fostering a collaborative spirit and leveraging diverse perspectives is instrumental in driving our overall success.

Jul 2016 – Sep 2022 · 6 yrs 2 mos

Oct 2008 – Jul 2016 · 7 yrs 9 mos

• As an Account Technology Strategist, I am responsible for managing the sales of technology solutions & engagements and relationship with Enterprise customers. My primary focus is to drive on building strategy and making business plans for Microsoft solution stack to drive revenue growth, market share and customer satisfaction in my customer territory. In this capacity I have been working with some of the most reputed ITES, Media, Telecom and Public Sector customers. I assist regional leadership/sales teams to customize account plans, define localized growth plans and enable capability & capacity of sales force by providing guidance, revenue growth scenarios in existing accounts.
• Core Competencies-
• Customer & Partner Relationship & Management
• Cloud Technology Consulting, Solution & Architecture
• Business & Account Planning
• Sales Process & Strategies
• Key Priorities & Responsibilities-
• 1. Helped customers in Ensuring the Business Value translates to the Technical Strategy and value proposition.
• 2. Developed & implemented strategy in Driving successful deployment, consumption & usage of Microsoft.
• 3. A Trusted advisor to customer. Establish and drive the Technology Roadmap integrating customer business & IT priorities with Microsoft strategic capabilities.

Sep 2005 – Oct 2008 · 3 yrs 1 mo

• In this capacity I engaged with Enterprise customers and Gold certified partners of Microsoft as a consultant, Technical expert and an advisor. My role included relationship management & technical consultancy in pre and post sales-production scenarios for partners and enterprise customers. Assisted customers in politically hot, production down and critical situations with appropriate resolutions. Taking escalations and complex political situations, I was directly accountable for Customer and Partner Experience, Market Share, helping IT strategy & solutions, indirect revenue growth -Upsell, executive relationships & customer satisfaction.
• Key Priorities & Responsibilities-
• 1. Develop and implement strategies for providing reactive/proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
• 2. Work with Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
• 3. Execute formal post-mortem process on closure of critical issues.
• 4. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
• 5. Provide feedback to the SQL Server Product Group to help improve the supportability of the product
• 6. Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
• 8. Utilize knowledge of the customer environment to resolve issues in a timely manner.