Sep 2021 – Present · 4 yrs 6 mos

• A results-oriented HR leader with over 17 years of experience in Talent Acquisition, Bulk Hiring, Campus Hiring, and Employee Experience across large, multi-location organizations. Currently heading the Talent Acquisition & Management function at Home Credit India, managing an employee base of ~6,000 and 4,000+ fresh hires annually.
• Possesses extensive expertise in Business Partnering, HR Strategy, Workforce Planning, Staffing, Talent Management, Training & Development, Career Progression, Stakeholder Management, Headcount Optimization, HR Dashboards & Reporting, and Employee Grievance Management, with a strong focus on scalability, efficiency, and quality of hire.
• National Head – Talent Acquisition & Management
• Home Credit India | September 2021 – Present
• Lead end-to-end Talent Acquisition for 3 in-house contact centers and feet-on-street hiring for Sales, Cash Loan, Two wheeler, Tele Collection & Field Collections across 50+ cities in India.
• Delivered consistent improvements across key hiring metrics:
• Time to Hire (Requisition to Offer): ~28 days
• Offer-to-Join ratio: ~95%
• Improved Quality of Hire while containing Cost per Hire
• Maintained an optimal source mix month-on-month, keeping agency hiring below 2% through strong direct and employee-referral channels.
• Act as a strategic advisor to business leaders on sustainable organizational structures, retention strategies, and workforce planning aligned with business goals.
• Drive headcount optimization for 5 Lines of Business across Pan-India operations, including in-house contact centers and field roles.
• Ensure timely bulk hiring delivery of approximately 300 positions per month across Sales and Collections.
• Own and manage a healthy sourcing ecosystem, ensuring the right balance between Direct, ER, Internal Job Postings (IJP), and External hiring.
• Built strong career progression frameworks and internal talent pipelines, enabling 70%+ of support roles to be closed through internal movement and IJP.

Oct 2018 – Aug 2021 · 2 yrs 10 mos

• Center Head HR/HRBP :-
• 1. Center Head HR/HRBP Lead for North Zone Contact Center with employee strength of 2,500+
• 2. Responsible for Volume & Mid Mass for North India operations (Hiring approx 200 employees in a month including Frontline & other support roles.
• 2. Managing employee life cycle Management for North Zone Contact Centre with employee span of 2500 plus working for Customer Care ( Voice & Non Voice), Collections & Tele-Sales
• 3. Responsible for Career Progression & Development Center for the North Zone
• 4. Vendor Management & Vendor Performance Analysis
• 5. Working closing with business for projected hiring numbers along with expected increase in hiring numbers for each quarter
• 6. Responsible for EE & Retention for North CC
• 7. Team Management ( leading a Team of 10 direct reportees Managing respective processes as an HRBP)

Apr 2017 – Oct 2018 · 1 yr 6 mos

• Head Talent Acquisition - Contact Centres :-
• 1. Managing frontline hiring for different LOBs including non-voice & voice operations including Inbound and Outbound for Collections, cross selling & Customer care for PAN India Contact Centre Operations (Hiring approx 1000 employees in a month including Frontline & other support roles in 3 Delivery Centres i.e. Gurgaon, Mumbai & Bangalore)
• 2. Managing Frontline hiring for 4 LOBs Sourcing Mix in adherence to company standards and emphasize on increasing direct sourcing contribution through Cost Free sourcing channels
• 3. SPOC for PAN India hiring needs for Bulk/Volume and support Functions hiring
• 4. Vendor Management & Vendor Performance Analysis
• 5. Working closing with business for projected hiring numbers along with expected increase in hiring numbers for the quarter
• 6. Liasoning with Training to figure out hiring Gaps and scope of improvement in New Hires
• 7. Team Management ( leading a Team of 30 Direct & Indirect Reportees including 3 Managers)

Jun 2015 – Apr 2017 · 1 yr 10 mos