Saurabh Kumar

Product Manager

Bengaluru, Karnataka, India4 yrs 3 mos experience

Key Highlights

Led global onboarding initiatives across multiple countries.
Achieved 129% productivity, exceeding baseline metrics.
Streamlined workflows, reducing manual overhead significantly.

Stackforce AI infers this person is a SaaS operations expert with a strong focus on process improvement and product management.

Contact

saurabhjordan23@gmail.com LinkedIn

Skills

Core Skills

Product ManagementOperations Process ImprovementData Analysis

Other Skills

Analytical SkillsB2CBusiness Process ImprovementBusiness-to-Business (B2B)Client ServicesCommunicationCritical ThinkingCross-functional CoordinationCross-functional stakeholder managementCustomer EngagementCustomer Escalation ManagementCustomer Relationship Management (CRM)Customer SuccessDigital MarketingInfluencer Marketing

About

Experienced operations professional (~4 years) with a track record of driving process excellence, managing high-impact escalations, and enabling scale at hypergrowth startups like Rippling and Stripe. I specialize in building operational systems from the ground up, identifying inefficiencies, and implementing solutions that improve team productivity, customer satisfaction, and cross-functional collaboration. Whether it's managing user escalations end-to-end, streamlining workflows for global teams, or partnering with product and engineering to close feedback loops, I bring a data-informed, user-first mindset to everything I do. ✅ Key strengths: → Process design & optimization → Escalation handling & root-cause analysis → Cross-functional stakeholder management → SOP creation & workflow automation → Scaling ops functions in fast-paced environments I thrive at the intersection of operations and product, collaborating with teams like CX, onboarding, and engineering to ship internal tools, improve SLA metrics, reduce manual overhead, and lead onboarding and training initiatives. With a background in civil engineering and a minor in digital marketing, I bring an analytical mindset, a user-first perspective, and a passion for solving real-world problems at scale.

Experience

Loop

Product

Oct 2025 – Present · 5 mos · Bengaluru, Karnataka, India · Hybrid

Building products, scaling features

Product DevelopmentProduct ManagementProduct LaunchCross-functional CoordinationProduct Adoption

Rippling

EOR Product Ops

Sep 2024 – Oct 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

Spearheaded the end-to-end product rollout for employee onboarding across 4 countries, enabling seamless onboarding for 40+ employees.
Built and executed SOPs for work authorization and benefits enrollment across new markets, ensuring compliance and operational clarity.
Owned the full lifecycle of benefits setup - enrollment to activation - for employees, streamlining internal workflows and improving employee experience.
Developed an automation pipeline for benefits enrollment, reducing manual effort and accelerating time-to-completion.
Partnered with cross-functional stakeholders in Product, Engineering, and Legal to support scalable global onboarding infrastructure.

SOP creationWorkflow automationCross-functional stakeholder managementProcess designOperational clarityOperations Process Improvement

Stripe

Product Ops and Analytics

Sep 2022 – Sep 2024 · 2 yrs · Bengaluru, Karnataka, India · On-site

Achieved the highest productivity metric of 129%, which was 35% above the average baseline.
Acted as Subject Matter Expert (SME) for 17 of 18 workflows, resolving 20+ daily team queries and reducing JIRA ticket creation by 23%.
Co-developed internal tooling (case routing and investigation tools) with Engineering:
Saved ~5 hours/week in manual queue assignment per queue captain.
Reduced case investigation time by over 60%.
Successfully cleared a 1,400-case backlog (across 9 topics, 17 associates) in 2 months, 1 month ahead of projections.
Mentored 9 new hires during their onboarding stage and took 15+ training sessions covering more than 40 associates, significantly accelerating onboarding ramp time.
Conducted weekly metric deep dives (CSAT, SLA, backlog aging) and presented insights in weekly and monthly business reviews to senior stakeholders.
Partnered with cross-border teams to facilitate workflow transitions, delivering training and capacity planning for seamless volume management.
Worked with cross-functional teams to develop self-serve workflows, reducing JIRA dependency by nearly 90%
Planned headcount capacity and coordinated volume management for the transition of short SLA and escalation workflows to SDC, ensuring minimal friction during onboarding.

Data AnalysisCustomer EngagementOperations Process ImprovementClient ServicesAnalytical Skills

Scaler academy

Business Development Associate

Nov 2021 – Aug 2022 · 9 mos · Bengaluru, Karnataka, India

Worked as a Business Development Associate at Scaler Academy selling their Data Science Product.
Selected as one of the first 20 sales team members for their newly launched Data Science product based on my performance in the training period.
Work involved reaching out to potential clients, probing and identifying the problems they were facing professionally in terms of growth, and then guiding them to the best fit solution

B2CSchedulingTime ManagementCommunication

Oneplus

Student Brand Ambassador

Aug 2019 – Apr 2020 · 8 mos · Manipal

Worked as a Student Brand Ambassador for OnePlus India in Manipal. Carried out both offline and online campaigns to increase brand awareness and widen the scope of the OnePlus Community across India.
Completed a 3-month extension based on performance

Influencer MarketingPublic SpeakingLeadershipDigital MarketingTime ManagementCommunication+1

Coursera

Student Ambassador

Jan 2019 – Jun 2019 · 5 mos · Manipal

Worked as a student representative for Coursera for Manipal Global. Main activities under this included email marketing and holding sessions with interested learners to get them to try out more online courses on Coursera.

Public SpeakingLeadershipTime ManagementCommunication

Internshala

Student Representative

Jul 2018 – Dec 2018 · 5 mos · Manipal

Worked as a Student Campus Representative for Internshala in Manipal. Main activities here included holding informative sessions with interested individuals across colleges in Manipal to make them aware of the available internship opportunities on Internshala.

Public SpeakingLeadershipTime ManagementCommunication