Jun 2022 – Mar 2023 · 9 mos

• Serving as a role model and setting a positive example for the entire team in all aspect of business and personnel management.
• Managing overall operation of the hotel, Growing the Business/ Profitability, Leading People, Managing Diversity, Developing Talent, Customer Focused, Leading Operation, Building Relationship & Drive for Results. Responsibility for the annual budget, annual marketing plan, capital expenditure plan, annual wage plan, safety and risk management and serve as the hotel’s primary representative in community outreach. Assures achievement of annual budget in revenues, costs and profits utilizing appropriate control and accounting practices. Reviews and analyzes monthly P & L statement

Apr 2019 – Jun 2022 · 3 yrs 2 mos

Mar 2018 – Apr 2019 · 1 yr 1 mo

Sep 2017 – Mar 2018 · 6 mos

Oct 2016 – Sep 2017 · 11 mos · Chennai, Tamil Nadu, India

Apr 2012 – Nov 2015 · 3 yrs 7 mos

• Pre opening Manager at The Leela Palace, Chennai. Proud to be managing one of the most successful Hotel in entire India.
• Configuration & Installation of PMS, FMS & MMS software tools (Process Owner)
• Designed Front Office Forms & Formats (Collaterals) and SOP’s for Front Office
• Conducted Departmental Induction & Training
• Set up, Installation & Configuration of Communication Center (Operators & EPABX System)
• Designed Job Description for various Front Office Positions & Pre Opening Checklist for Sub Departments
• Designed internal Office module for Front Office Back House
• Complete database for Pre Opening Hotel Front Office Departmental Recruitment, Resourcing & Development
• Team Handling/Management, VIP & VVIP Movement, Business Development
• Conceptualizing and updating Daily / Periodic Reports and MIS, amongst other routine activities etc.

Nov 2015 – Oct 2016 · 11 mos · New Delhi, Delhi, India

• Managing a team of 95 future leaders (including Mangers, executives Front Desk Shift Leader, Front Desk Agents, Bellmen and Concierge)
• Ensuring the proper training's are taken and services are delivered up to Corporate Starwood standards and as per the Luxury Collection brand standards
• Ensure that the hotel Services and Facilities are correctly promoted to assist in increasing hotel revenue
• Promote, meet and exceed monthly goals related to the enrolments to the Starwood Preferred Guest program and remain within the top 3 among similar properties throughout the operational period of the hotel.
• Building and maintaining rapport with all hotel departments in order to have an overall smooth operation of the Front Desk
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
• Meet & Greet VIP guests and interact with all guests to build relationships and increase the repeater guests' clientele
• Listen and extend assistance to resolve problems to the satisfaction of both guests and the team. Handle guest complaints and conduct thorough research to develop the most effective solutions.

Jun 2011 – May 2012 · 11 mos

• Notable Accomplishments:
• Handling shifts & assigning jobs to fellow associates.
• Preparation of the duty chart & month end reports for the department
• Making prior arrangements towards the Group arrivals & VIP guest movements.
• Handling of Groups from check-in time to final settlement upon check out
• Setting of targets towards enrollments of rewards program and up selling.
• Handling the Night Audit during night shift
• Liasioning with all departments i.e. Housekeeping for Rooms, Account for billing queries etc.
• Coming out with new ideas for Improvement of business.
• Handling guest complaints & Sorting out associate issues.

Oct 2006 – Jun 2011 · 4 yrs 8 mos

Mar 2004 – Mar 2006 · 2 yrs · Greater Toronto Area, Canada