Rohini Krishna — Business Development Executive
Customer Success leader with 20+ years of experience across SaaS, Fintech, Telecom, and Media, including 5+ recent years in SaaS platforms ranging from data security, supply chain, HRTech, payroll compliance, marketing automation, and EdTech. I specialize in building customer relationships that last, turning complex product environments into measurable business outcomes. My experience spans North America, EMEA, and APAC, working with SMB, mid-market, and enterprise portfolios. Across my career, I’ve delivered success through: 🔹 Onboarding & product adoption programs that accelerate time-to-value 🔹 Retention & churn mitigation strategies grounded in data 🔹 Cross-sell & upsell motions that increase NRR and customer stickiness 🔹 Customer health analytics using Salesforce, HubSpot, Planhat, Gainsight, Looker & Power BI 🔹 Voice of Customer advocacy, influencing product roadmaps & process improvements 🔹 Building CS playbooks, processes & operations from scratch in scaling SaaS environments 🔹 Leading high-performing CSM teams to deliver customer outcomes at scale I bring a blend of relationship-building, analytical decision-making, and cross-functional collaboration, with a passion for helping customers achieve meaningful outcomes. I also find it absolutely fulfilling to work with learners of all age groups with or without special needs, as an educator, coach & mentor .
Stackforce AI infers this person is a Customer Success leader with extensive experience in SaaS and related industries.
Location: Ottawa, Ontario, Canada
Experience: 6 yrs 9 mos
Skills
- Customer Success
- Saas
Career Highlights
- 20+ years in Customer Success across diverse industries.
- Expert in building lasting customer relationships.
- Proven track record in SaaS product adoption and retention.
Work Experience
Pythian
Account Development Specialist (1 yr)
Western Quebec School Board
Supply Teacher & Education Assistant (6 mos)
Rubrik, Inc.
Regional Customer Success Manager (NAMER) — Multiplier | Pando.ai | Rubrik | Leadsquared (3 yrs 4 mos)
Harappa Education
Readiness Coach (3 yrs 4 mos)
Senior Account Director - Talent & Learning Solutions (2 yrs)
Axis Bank
Associate Vice President Digital Banking (1 yr 6 mos)
FirstRand group
Senior Manager Key Clients & Projects (3 yrs 10 mos)
Vodafone Idea Limited
National Product Manager (3 yrs 4 mos)
UTV
Marketing & Business Development Manager ( Rediff.com | Jump Games | UTV | JDM) (4 yrs 6 mos)
Education
PGDCM at International School of Business & Media
BCOM at Sydenham College of Commerce and Economics
