Rishabh Kalia

Product Manager

Faridabad, Haryana, India4 yrs 5 mos experience

Highly Stable

Key Highlights

Proven track record in resolving complex IT issues.
Adept at managing user requests and ensuring satisfaction.
Experienced in collaborating with global IT teams.

Stackforce AI infers this person is a skilled IT Support Specialist in enterprise environments.

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Skills

Core Skills

Technical SupportIncident ManagementRemote Desktop Support

Other Skills

Active DirectoryActive ListeningC (Programming Language)Cascading Style Sheets (CSS)Change ManagementCustomer Satisfaction (CSAT)Customer ServiceCyber source Account CreationDomain Name System (DNS)EmuraldEngineeringEsker account CreationHTMLIT EscalationITIL

About

IT Specialist at Gartner with hands-on experience in end-user support, remote desktop services, and enterprise IT environments. Proven track record in diagnosing and resolving complex hardware, software, and network issues with a solutions-focused mindset. Adept at managing user requests via incident and service management platforms, ensuring timely resolution and high user satisfaction. Experienced in collaborating with cross-functional global teams to optimize IT operations and service delivery. Committed to continuous learning, adopting best practices, and contributing to a culture of knowledge sharing and innovation in a high-performance environment.

Experience

Gartner

Specialist

Jun 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

As an IT Specialist, providing technical support to end users by diagnosing and resolving hardware, software, and network issues. My role involves managing service requests, troubleshooting system errors, supporting enterprise applications, and ensuring timely resolution through ticketing systems. I work closely with cross-functional IT teams to maintain system uptime, manage user access, and deliver a seamless support experience across a global environment

Active DirectoryMicrosoft 365Ticketing SystemsTechnical SupportTroubleshootingIncident Management

Hcltech

Analyst

May 2022 – May 2025 · 3 yrs · Noida, Uttar Pradesh, India · Hybrid

Experienced Remote Desktop Support (RDS) Analyst with over 3+ years of providing technical support. Skilled in fixing hardware, software, and network issues. Strong at helping users, working with teams, and ensuring smooth service. Always eager to learn and contribute to a positive work environment.

Change ManagementIncident ManagementRemote DesktopCustomer ServiceRemote Desktop Support