Sagar Kavatra — Operations Associate

Worked as Cessation Management Specialist in Orange Business Services from Jan 2014 till Nov 2015 Job Responsibilities:  Working with product development team to identify the best fit solutions for the customer in the telecom market.  Involvement with the technical design team and the sales team to understand the customer network requirements during the project initiation as well as closure phase.  Implementation and disconnection of the services as per customer’s requirements as per the pre-set guidelines meeting the key performance indices.  Dealing with third part carriers for implementation and cessation of circuits with local Telco such as AT&T , British Telecommunications , Verizon , Telestra and many others.  Timely management of Service Commencement, Disconnection Notice & cessation of Billing.  Documentation, creating operations handover status reports for handover to Post Sales Technical Support Manager.  Use a formal process to estimate timelines for all activities sequence them and then prepare the schedule. Control performance to meet the deliverables according to the schedule. ACHIEVEMENTS • Successfully handled various projects and maintained excellent statistics of more than 99 % corresponding to the pre-defined targets throughout the tenure. • During my career I received many internal performance awards, worked as key member for various performance enhancing , people projects for the department. • Successfully completed many technical , customer facing trainings in terms of Instructor led and web based. • Also selected as dedicated Mentor for new joiners making them aware of the day to day activities and processes related to job role. • Received numerous awards including Employee of the Month and other monthly recognitions for Key Performance Index Scores. Currently Working as Service Desk Specialist (Level 2) in Orange Business Services from Nov 2015 till Now

Stackforce AI infers this person is a Telecommunications Specialist with strong project management and customer relationship skills.

Location: Gurgaon, Haryana, India

Experience: 12 yrs 3 mos