Anne Dsouza Fernandes

Operations Associate

Mumbai, Maharashtra, India14 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in digital banking transformation projects.
Reduced operational turnaround time significantly.
Strong background in project management and banking operations.

Stackforce AI infers this person is a Fintech professional with expertise in digital banking and project management.

Contact

Skills

Core Skills

Project ManagementDigital BankingBankingData Analysis

Other Skills

AgilityAnalyticsFinacleKYCMs. ExcelMs. Power PointMs. WordPower BIProcess ImprovementProject PlanningSQLUser Acceptance Testing

About

“The last ten years of IT have been about changing the way people work. The next ten years of IT will be about transforming your business.” — Aaron Levie, CEO of Box Digital transformation is now seen as the cornerstone to build a business that can survive in a rapidly changing world. It's benefits are numerous. "Analytics" and “Agility” is at the center of digital transformation since it enables its successful implementation. It can be achieved by combination of fast execution, hyper-awareness and informed decision making. Experienced in Retail Banking with a demonstrated history of working in Project Management & Process Re-engineering to build a all new Digital Banking World. Skilled in Ms. Excel, Ms. Power Point, Ms. Word , Power BI and SQL. Strong Banking professional with good understanding of preparing BRD, Test Cases, Managing Stakeholders, and Managing UAT. Proactive and problem solver by nature and plan to expertise Operational processes. When not at work i love to spend time with my Toddlers over listening perceptions the new generation has to share. I would love to hear from you and please feel free to ping me on LinkedIn messaging anytime.

Experience

Dbs bank

Associate

Apr 2024 – Present · 1 yr 11 mos · Mumbai, Maharashtra, India · Hybrid

1. Reviewing Process with Risk perspective
2. Providing Enterprise Process Solution
3. Planning and executing digital banking Projects to mitigate Identified Risk
5. Co-ordinating with Stake holders
6. Articulate changes and providing walkthrough
7. Troubleshooting system issues with various stakeholders.
8. Co ordinating with stakeholders for necessary project approvals

Project ManagementProcess ImprovementDigital Banking

Hdfc bank

Project Manager IT BSG / BTG

Mar 2023 – Apr 2024 · 1 yr 1 mo · Mumbai, Maharashtra, India · Hybrid

1. Taking requirement and articulating it in BRD (Business Requirement Documentation)
2. Providing Enterprise Process Solution
3. Planning and executing digital banking Liability Projects
5. Co-ordinating with Stake holders
6. User Acceptance Testing and User Training
7. Articulate changes and providing walkthrough
8. Troubleshooting system issues with various stakeholders.
9. Co ordinating with Audit for necessary project approvals
10. vendor management

BankingProject PlanningUser Acceptance TestingProject Management

Idfc first bank

3 roles

Deputy Manager - Analyst - Retail Banking Operations

Promoted

Apr 2019 – Mar 2023 · 3 yrs 11 mos

Delivered 30+ projects across multiple domains where my responsibilities involved - 1. Writing BRD Business Requirement Documentation 2. Providing Enterprise Process Solution 3. Planning Project 5. Co-ordinating with Stake holders 6. User Acceptance Testing and User Training
7. Articulate changes in the SOP
I executed Retail Operation Projects which reduced TAT from 7days to 3 hours, improved TAT by 60% and efficiency by 70%
Attended SOP and system review meetings with senior management and provide comprehensive inputs on strategy
Created Presentations for various Projects for Retail Operations
Involved in various dashboard creation for various departments of Retail Operations

BankingData Analysis

Assistant Manager - Retail Banking Operations

Apr 2017 – Mar 2019 · 1 yr 11 mos

Being a part of the DVU team in Retail Operations got to work closely with PDG Team (Product Development Group) for Improvement of Existing Systems, articulate and improve Process to make it more cost effective
Articulated 20+ Processes and circulated it in various departments for implementation
Was involved with PDG Team in requirement gathering and UAT of various Workflow

Project ManagementKYC

Senior Officer

Jan 2015 – Mar 2017 · 2 yrs 2 mos

Being a part of the start up team in IDFC First Bank got to play various roles as to lead projects related to workflow and to design various Process
Articulated 20+ Processes and circulated it in various departments for implementation
Was involved in requirement gathering and UAT of various Workflow
Was involved in requirement gathering and UAT of Core Banking System

Icici bank

2 roles

Senior Officer

Dec 2014 – Jan 2015 · 1 mo

Officer

Dec 2012 – Nov 2014 · 1 yr 11 mos

Being a part of Reginal Processing Center i was responsible for various activities such as
Document Verification
Data Entry in Core Banking system
Ensuring the Service quality and customer satisfaction