Alokita Srivastava

Director of Engineering

Gurugram, Haryana, India10 yrs 1 mo experience
Highly Stable

Key Highlights

  • 9 years of experience in IT services.
  • Expertise in Digital User Experience and IT service management.
  • Proven track record in incident management and quality control.
Stackforce AI infers this person is a Digital User Experience and IT Service Management expert in the IT services industry.

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Skills

Core Skills

Digital User ExperienceIncident ManagementQuality Management

Other Skills

Major Incident ManagementQuality ControlEnd user computingKnowledge managerITSMQuality AnalysisMicrosoft ExcelMicrosoft OfficeMicrosoft WordIncident InvestigationQuality AuditingQuality ImprovementCustomer SatisfactionTrainingInformation Technology

About

9 years’ experience in IT services including supervisory experience in infrastructure and operations support functions Experience in defining Digital User Experience,IT service management metrics, developing service management procedures and managing service lifecycle improvement,

Experience

Wipro

Technical Manager

Sep 2025Present · 7 mos · Gurugram, Haryana, India

Hcltech

Specialist

Jul 2023Sep 2025 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

Digital user experience

Tata consultancy services

IT Analyst

Mar 2016Jul 2023 · 7 yrs 4 mos · Gurugram, Haryana, India · Hybrid

Major Incident ManagementQuality ControlIncident ManagementQuality Management

Education

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

B.Sc IT — Information Technology

Jul 2011Apr 2014

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