Oct 2020 – Mar 2022 · 1 yr 5 mos

• Responsible to launch and implement initiatives to improve productivity of 6000 frontline staff for selling loans
• Led a team of highly experienced professionals responsible for senior stakeholder management

Apr 2017 – Oct 2020 · 3 yrs 6 mos

• Pan-India monthly Insurance Premium collections of more than 12 crores across Life and General insurance products
• Achieved more than 75% unit penetration and 2.5% value penetration in less than 2 years of incorporation of Housing Finance business
• Current team size of more than 50 people
• Established more than 20 digital lead provider tie-ups who can leverage external data partnerships to significantly reduce cost of acquisition

May 2016 – Oct 2017 · 1 yr 5 mos · Mumbai Area, India

• Strategy – Supporting existing business(working with CEOs & CXOs) and investee companies to create 3 year, 5 year plan to enhance ROA and ROE. Conduct market mapping, competitor benchmarking and create business proposition keeping in mind the internal and external factors which affect Indian economy.
• Operations & Technology – Digital process designs, end-to-end set up of Finance Services retail franchise and build distribution channels pan India. Led critical technology implementations for CRM, E-loans, Piramal Connect & LOS
• Delivery: Build PMOs, implementation plan and change management initiatives to bring in transparency and accountability with an objective of value creation for investors

Feb 2013 – May 2016 · 3 yrs 3 mos · Mumbai Area, India

• Industry Expertise:
• Banking (80%) and Information technology (20%)
• Functional Expertise:
• Digital (25%), Operations (30%), Change Management (25%), Organisation (20%)
• Geography:
• India (75%), Indonesia (25%)
• Launched mobile application, established PMO for operations and redefined contract terms with R&T for one of the top 5 Mutual fund houses in India
• Led large scale transformation for leading public sector bank in India
• Led productivity improvement for a well-known private sector bank in Indonesia
• Supported large multinational financial institution on operational project management activities
• Set up Project management office for a leading NBFC in India
• Designed and implemented productivity enhancement initiatives for a global multinational IT consulting company

Apr 2011 – Feb 2013 · 1 yr 10 mos

• Kotak Wealth, set up in 2003, is one of the largest and oldest private banking teams in India. It is a wholly owned subsidiary of Kotak Mahindra Bank.
• My current stint involves providing investment advice to HNIs on asset classes including equities, debt, structured products.

Apr 2010 – Mar 2011 · 11 mos

• Lead a result oriented team and is responsible for managing the Branch Profitability
• Ensuring high quality service and Customer Relationship Management
• Own all branch-banking objectives and overall branch supervision
• Ensure achievement of overall Branch Targets by generating business and cross sale
• Key Customer Relationship Management & supervision of all High Net Worth customer programs
• Ensure all components of the branch sales model function as per design
• Complaints Handling
• Review Branch Operations reports
• Branch Merchandising & co-ordination with Marketing at product level
• Review vault register
• Review Suspense & Dummy accounts
• Ensure compliance with Banking rules, Regulations & Procedures
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff

Apr 2008 – Mar 2010 · 1 yr 11 mos

• Focus on offering financial solutions for investments, credit requirements, cash management and trade financing
• Consistently seek an opportunity to expand share of wallet of the customer base
• Maintain ongoing contact with operations in order to ensure smooth delivery of transactions
• Assist in research and analysis on industries/clients/markets
• Provide a complete solution for corporate for Trade and Forex
• Co-ordination between treasury, CPC, Risk and Process departments.
• Standard of parameters include: CASA, Trade forex income, Asset deals and Term Deposits.
• Managed portfolio of Corporates of five branches
• Build knowledge of all the lending products being offered to customers

Jan 2005 – Jan 2007 · 2 yrs