Nikhita Satheesan

Operations Associate

Auckland, Auckland, New Zealand8 yrs experience

Key Highlights

Proven track record in order fulfillment and process optimization.
Expertise in managing multicultural teams and complex client accounts.
Passionate about driving continuous improvement and client partnerships.

Stackforce AI infers this person is a Logistics and HR professional with strong analytical and client management skills.

Contact

Skills

Core Skills

Client Relationship ManagementProcess AutomationStrategic Human Resource PlanningAnalytical SkillsHr PoliciesPerformance ManagementHiring

Other Skills

Applicant Tracking SystemsAttention to DetailBusiness DevelopmentBusiness SolutionCComputer LiteracyContract ManagementCustomer InteractionCustomer Relationship Management (CRM)Customer ServiceData AnalysisDisciplinary & Grievance ProceduresHR MetricsHR OperationsHR Strategy

About

Dynamic and adaptable professional with 7+ years of diverse experience spanning logistics, fintech, financial services, and HR. Currently serving as a Client Manager in New Zealand’s fast-paced logistics and distribution sector, I excel at bridging the gap between customer expectations and operational delivery to drive service excellence and business growth. With a proven track record in managing end-to-end order fulfilment, stakeholder coordination, and process optimization, I bring a customer-centric approach to managing multi-cultural teams and complex client accounts. My expertise includes inventory accuracy, exposure to CRM/ERP tools (Salesforce, JDE, Extensiv 3PL, Zoho), and delivering actionable insights through data analytics. I am passionate about building strong client partnerships, driving continuous improvement, and supporting strategic business objectives through cross-functional collaboration. Currently preparing for FRM certification, I am keen to expand my skill set in analytics, project management, and customer success, seeking roles where I can create measurable impact and foster growth.

Experience

Xero

CX Specialist - Banking

Jul 2025 – Present · 8 mos · On-site

Online distribution

2 roles

Client Manager

Promoted

Jan 2025 – Jul 2025 · 6 mos

Lead a team of 15 multicultural staff, improving order processing time by 20%.
Managed client accounts to maintain 98% on-time order fulfillment rate.
Handling workforce planning, resource allocation and workforce engagement strategies
Enhanced inventory control processes, reducing discrepancies by 30%.

Client Relationship ManagementProcess AutomationTeam LeadershipCustomer ServiceData Analysis

Warehouse Operations

May 2024 – Jan 2025 · 8 mos

Navi

Associate Manager - Recruitment

Aug 2021 – Nov 2023 · 2 yrs 3 mos · Bangalore Urban, Karnataka, India

End to End Talent Acquisition for volume hiring and leadership hiring through a team of 3 recruiters for Non-Technical and
Analytics charter
Analyzing recruitment metrics like Top of the
Funnel, Source mix, Conversion Ratios, TAT adherence, Offer Drop out, Attrition and
market mapping to derive insights and create action plans.
Market research and hiring from scratch for multiple project based hirings and being the gatekeeper of talent bar.
Stakeholder management and manpower planning.
Problem solving and driving recruiters on new challenges

Strategic Human Resource PlanningAnalytical SkillsProject ManagementInterpersonal CommunicationHiringProfessional Phone Skills+9

Toyota financial services india

Lead - Recruitment and Analytics

Apr 2021 – Jul 2021 · 3 mos · Bangalore Urban, Karnataka, India

Lead the implementation of Recruitment Strategy for the organization and Improve efficiency of recruitment process.
Process owner for onboarding, absconding, BGV,
Disciplinary and exit processes.
Track, monitor and ensure error free Employee database, HR Dashboard and Reports.
Check and validate timely payroll inputs, ensure smooth Full and final settlement process.

HR PoliciesPerformance ManagementStrategic Human Resource PlanningAnalytical SkillsInterpersonal CommunicationProfessional Phone Skills+6

Ujjivan small finance bank limited

Assistant Manager Human Resources

May 2017 – Apr 2021 · 3 yrs 11 mos · Bengaluru Area, India

Talent Acquisition Business Partnering with Business Verticals for manpower, succession planning and end to end
hiring process.
Setting up the lending verticals and branch banking verticals during organization change management and restructuring.
Process automation and implementation by designing aptitude tests, assessment forms, approval processes.
HR Digitalization -Handling end to end employee life cycle management for close to 5000 employees and implementing
through Saas based ATS - Darwinbox HRMS.
Performance Management: Managing KRA Setting, Mid-year
Appraisals, Annual Appraisals and PIPs.
BGV, Disciplinary Management/PoSH and Grievance handling for over 100 cases.