Shubham Shrivastava — Operations Associate
I’m an Enterprise Customer Operations Manager at Microsoft, managing $15 Billion Quarterly Portfolio. With 7+ years of experience across Customer Success, Business Operations, Program Management, and FinOps. I specialize in managing onboarding, billing, agreement lifecycle, and execution governance for global enterprise accounts - ensuring compliance, operational efficiency, and customer satisfaction. At Microsoft, I lead BU-FinOps delivery for a few of strategic Top-500 Large-Enterprise customers ($15B+ Qrt Portfolio). I own end-to-end lifecycle execution across renewal cycles, working closely with account/commercial teams and internal/external stakeholders to drive scalable operations, process optimization, and customer value realization. Previously at IBM and Freshworks, I managed Enterprise accounts across the US and India, owning up to $3 Billion ARR. I’ve driven customer strategy, growth, renewals, adoption, retention and churn mitigation through data-driven strategy, CXO engagement, and proactive success planning. Key strengths include: - FinOps program & Business Program Execution and Lifecycle Governance - Cross-functional stakeholder alignment across account, commercial, finance, product & other aligned teams - Customer success strategy, advocacy, and retention programs - Churn mitigation, customer strategy & alignments, and onboarding frameworks - KPI-led delivery with focus on NPS, CHS, SLA compliance, and TTV Certified in Product Management (IIM-K), Project & Ops Management, ITIL, Microsoft Azure-900, and AWS Cloud Practitioner, I combine operational execution with strategic mindset. I bring expertise across ITFM, ITSM, ITOM, ITAM, and platforms like Azure, AWS, IBM Cloud, TBM and Apptio. My diverse experience includes roles at Microsoft, IBM, Freshworks, Accredian (INSAID), StudyPad (SplashLearn), the Indian Air Force, Hindustan Aeronautics Limited, and the United Nations. I’m passionate about solving problems at scale, building customer-first strategies, and leading with empathy and accountability. Look forward to connecting!
Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in FinOps and enterprise account management.
Location: Bengaluru, Karnataka, India
Experience: 7 yrs 3 mos
Skills
- Finops
- Program Management
- Customer Success
- Product Engagement
- Churn Management
Career Highlights
- Managed $15 Billion quarterly portfolio at Microsoft.
- Expert in customer success and churn mitigation strategies.
- Certified in Product Management and Project Management.
Work Experience
Microsoft
Enterprise Customer Operations Manager (MS Enterprise BU Ops) (1 yr 2 mos)
IBM
Enterprise Customer Success Manager (US) (1 mo)
Freshworks
Enterprise Customer Success Manager (Top-Tier, India - APMEA) (1 yr 2 mos)
Customer Success Specialist (North America, Mid-Tier Enterprise) (1 yr 5 mos)
Customer Success Associate (North America, Mid-Tier SMB) (1 yr 9 mos)
INSAID
Customer Success & Support (8 mos)
StudyPad
Associate - Activation and Retention (Inside Sales) (1 yr 1 mo)
Indian Airforce
Project Intern (2 mos)
Education
Advanced Strategic Management (Professional Certificate Programme) at Indian Institute of Management, Kozhikode
Professional Certificate Program - Product Management at Indian Institute of Management, Kozhikode
Executive MBA - (Distance Learning) at NMIMS CDOE
B.Tech at UPES
at Army Public School, Kota
