Prateek Bahadur

CEO

Bengaluru, Karnataka, India21 yrs experience

Highly Stable

Key Highlights

20+ years in B2B SaaS customer success leadership.
Achieved 3X increase in renewal rates at Mesh.
Drove 100%+ increase in adoption rates at Ezetap.

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry with a focus on revenue growth and retention.

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Skills

Core Skills

Customer SuccessStakeholder EngagementCustomer Lifecycle ManagementRetention ManagementOperations Management

Other Skills

Agile MethodologiesAnalysisBusiness AnalysisBusiness Process ImprovementCRMClient Relations SkillsCloud ComputingConsultingCustomer Relationship Management (CRM)Customer RetentionData AnalysisEnglishEnterprise SoftwareHL7Integration

About

Customer Success and Operations leader with 20+ years of experience in B2B SaaS driving revenue growth, retention, and customer engagement across the US, Middle East, India, and APAC. Skilled in customer lifecycle management, stakeholder engagement, and team leadership, I specialize in building scalable success frameworks, optimizing NPS, and driving adoption. Passionate about data-driven decision-making and cross-functional collaboration, I thrive in fast-paced startup environments, ensuring long-term customer success and business impact. Beyond work, I enjoy travel, photography, music, and sports, always seeking new experiences, perspectives and conversations.

Experience

Netchex

Head, Customer Success - International

Oct 2025 – Present · 5 mos

In my role at Netchex, I spearhead the international customer success strategy, aligning it with the company’s global expansion goals. I lead the post-sales Center of Excellence, implementing innovative tools and processes that streamline operations across various geographies. I collaborate frequently with Product, Sales, Marketing, and Support teams with the objective to enhance the customer journey, ensuring a seamless experience for our clients.

Customer SuccessStakeholder Engagement

Mesh

Global Head - Customer Success

May 2022 – Aug 2025 · 3 yrs 3 mos

As the Global Head of Customer Success at Mesh.ai, I lead the entire post-sale customer experience, overseeing Implementation, Customer Success, CS Engineering, and Support.
I have spearheaded the development of proactive engagement strategies that have driven a 3X increase in renewal rates and revamped the Customer Lifecycle Management process to enhance value delivery and stakeholder satisfaction.
Owning the P&L for revenue growth and customer delight, I focus on key metrics such as retention (logo & ARR), adoption, support SLAs, and implementation TAT.
Regions: US, Middle East, India, and APAC

Customer SuccessCustomer Lifecycle Management

Sprinklr

Associate Director - Customer Success

May 2021 – May 2022 · 1 yr · Bengaluru, Karnataka, India

At Sprinklr, I led a $15M+ book of business, driving customer success strategies to maximize retention, renewals, and upsell opportunities.
As a key member of the Success Leadership team for Key Accounts, I managed a team of 12 Success Managers, ensuring seamless adoption and value realization of Sprinklr’s Unified-CXM platform.
My efforts contributed to $2M in upsells within three quarters, alongside maintaining strong customer health and product engagement.
I was recognized with an Annual Award for outstanding performance, achieving the best numbers across teams in my portfolio.
Region: US

Customer SuccessRetention Management

Ezetap mobile solutions pvt. ltd

Director - Customer Success

Apr 2017 – Apr 2021 · 4 yrs · Bengaluru, Karnataka, India

At Ezetap, I led post-sale operations, overseeing Customer Success, Field Service, Customer Support, BizOps, Settlement Ops, and Risk Ops across 60+ locations in India.
Managing a 40+ member team, I drove strategies that resulted in a 100%+ increase in adoption rates and maintained an enterprise retention rate of over 90%.
I played a pivotal role in ramping upsell revenue to 65% of new quarterly recurring revenue, while reducing enterprise onboarding TAT from ~1.5 months to 2 weeks.
As a key representative of Ezetap’s customer experience, I engaged in industry forums and events to showcase our success.

Customer SuccessOperations Management