May 2022 – Mar 2025 · 2 yrs 10 mos · Bengaluru, Karnataka, India

• Grew monthly sales from 3L to 35L in 18 months, generating an ARR of 4.5Cr.
• Designed a customer journey roadmap, earning 500+ reviews with a 4.8-star rating.
• Secured ~30% of monthly repeat revenue through program renewals and upgrades.
• Cut goods costs to 12%, enhancing Gross Margin via vendor negotiations.
• Led multiple roles and projects as a founding member, reducing burn rate to ~40%.

Aug 2021 – Apr 2022 · 8 mos

• Launched the most premium category OTH OAK in Mumbai.
• Spearheading key projects like Phoenix, creating a positive impact on P&L.
• Responsible for co-ordinating & driving the city teams AIM (Ahmedabad, Indore & Mumbai) to increase the SRs, Realisation, NPS & Churn.

Mar 2020 – Jul 2021 · 1 yr 4 mos

• Added 1900+ SRs in a span of 12 months with ~600 under the Premium Category (OTH).
• 80% of the Hotels were converted to the Rev-Share model, creating a huge impact on P&L.
• Led the Asset Monetisation/Recovery program resulting in reducing the net asset losses.

Sep 2019 – Feb 2020 · 5 mos

• Reduced operational cost from 0.7cr to 0.45cr in three months.
• 30% of improvement in overall city P&L in a very short period.
• Owned and executed key projects in marketing to increase brand awareness & demand across the city.
• Singularly handled Restructuring exercise to drive profitability.

Jun 2019 – Sep 2019 · 3 mos

• To coordinate between the city and central teams and drive BD, resulting in 20% faster delivery.
• Leading key projects at the regional level (NCR) to improve the Partner & Consumer experience.
• Owning a major stake in managing & improving the regional P&L.

Jan 2019 – Jun 2019 · 5 mos

• Delivered 2x growth in the MoM revenue from ~30L to ~55L.
• Added 1600+ bookings in a month, Prev highest was around 750.
• Net addition of 2500+ tenants in the first quarter.
• Delivered 200% growth in the full houses business.

Sep 2017 – Jan 2019 · 1 yr 4 mos

• Heading the cross-functional teams of Sales, Ops and Services for the PMS vertical.
• Consistently contributed 30%+ business to the city's revenue.
• Maintained an average of 150% achievement vs the overall target.

Feb 2017 – Sep 2017 · 7 mos

• Effectively handled the operations and services of a zone with 600+ houses and 2500+ tenants.
• Bagged the best zone award for three consecutive months.
• Major turnaround in the NPS scores, best among the region.
• Part of ONE by NestAway project, led by CBO & CEO.

Jun 2016 – Feb 2017 · 8 mos · Bengaluru, Karnataka, India

• Handled End to End level 3 escalations with an average of 4+ ratings.
• Rewarded as the best Ops Specialist in the Consumer Experience category by CEO for the mid-year.
• Had been a part of major pilot projects driving Ops excellence.

Jan 2015 – Jun 2016 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Promoted to Senior Associate and was moved to the Returns Management function in a year.
• Led a team working on the Smart Check tool, analysing and troubleshooting of Mobile category.
• Reduced 25% - 35% of MoM returns under the mobile category.

Jan 2014 – Jan 2015 · 1 yr · Bengaluru, Karnataka, India

• Consistently delivered 40L+ sales every month.
• Grabbed the Sales Hero reward in the very first quarter.
• I was given an opportunity to lead a team during Flipkart BBD.