Nov 2012 – Jul 2019 · 6 yrs 8 mos

• As a proactive Brand Manager at Essmerise a leading provider of customized clothing solutions, I played a pivotal role in driving brand awareness and delivering tailored fashion experiences.
• Client Consultation: Engaged with clients to understand their preferences and requirements for personalized clothing designs, providing expert advice and recommendations.
• Customization Expertise: Led efforts in creating unique and bespoke clothing pieces, overseeing the customization process from concept to delivery.
• Created strong Customer relationships exceptional service and personalized interactions, ensuring satisfaction and repeat business.
• Developed and executed marketing strategies to promote Essmerise's unique offerings, leveraging social media, events, and partnerships to expand brand reach and visibility.
• Collaborated with design teams to conceptualize and introduce new customizable product lines, reflecting market trends and customer demands.
• Quality control checks, Operational efficiency, Representing the brand at events, showcasing the brand's capabilities and building strategic alliances.
• Conducted regular performance analysis and reporting, leveraging insights to refine strategies and drive continuous improvement.
• My tenure at Essmerise was marked by a passion for innovation and a commitment to delivering exceptional personalized fashion solutions, contributing to the brand's growth and reputation in the market.

Jun 2010 – Nov 2012 · 2 yrs 5 mos · Mumbai, Maharashtra, India

• Started with MIHU and promoted as Customer Service Manager based on exceptional performance.
• Managing customer relationships while engaging with customers to address queries, resolve issues, and provide personalized assistance.
• Overseeing day-to-day customer service activities to maintain high service standards and efficiency.
• Maintaining Management Information System (MIS) for branch sales data
• Assisting clients with financial transactions and investments
• Building and nurturing strong customer relationships.
• Regular interaction with NRI clients to address their needs and concerns
• Overseeing branch administration and ensuring smooth operations.
• Onboarding clients post-sales and guiding them through documentation processes
• Following up with clients after sales to ensure completion of necessary documentation
• Adhering to regulatory guidelines and internal policies to maintain a secure and compliant banking environment.
• My tenure at IndusInd Bank sharpened my skills in customer relationship management, problem-solving, and team leadership within the banking industry.

Jun 2008 – Feb 2010 · 1 yr 8 mos · Mumbai, Maharashtra, India

• As a proactive and results-driven Retail Store Manager, I oversaw diverse aspects of daily operations to ensure optimal performance and exceptional customer experiences. Key responsibilities included:
• Team Leadership: Supervised and motivated a team of retail associates, fostering a positive work environment and optimizing staff performance.
• Financial Operations: Managed daily cash and stock reconciliations, created proof of accounts (POAs), and rectified errors and discrepancies in accounting records.
• Customer Engagement, Inventory Management, Developed and implemented sales strategies to meet and exceed revenue targets, consistently driving brand profitability.
• Product Presentation to Orchestrated display and virtual merchandising strategies to enhance product visibility and drive sales.
• Loss Prevention: Implemented loss prevention measures to minimize shrinkage and safeguard store assets.
• Prepared end-of-day (EOD), weekly, and monthly reports, analyzing performance metrics and identifying areas for improvement.
• My tenure as a Retail Store Manager was characterized by a commitment to operational excellence, team empowerment, and customer-centric strategies, resulting in increased store efficiency and revenue growth.