Oct 2023 – Present · 2 yrs 5 mos · United States

• Managed the complete client onboarding process, ensuring seamless platform adoption and confident product usage.
• Supported customers in utilizing core features like video uploads, analytics, and integrations, maintaining a 98% satisfaction rate.
• Produced over 50 tutorial videos and walkthroughs, driving user adoption by 30% and reducing support tickets.
• Worked closely with product, marketing, and technical teams to align client feedback with feature enhancements.
• Built long-term relationships through consistent communication, empathy, and follow-ups that increased retention and renewals.

Oct 2020 – Sep 2023 · 2 yrs 11 mos · Remote

• Managed end-to-end IT recruitment for both domestic and international clients, supporting in-house and project-based hiring.
• Handled the full hiring lifecycle — from requirement gathering and sourcing to interviews and onboarding.
• Partnered with hiring managers to refine job requirements, screen candidates effectively, and ensure quality placements.
• Built and nurtured a strong talent pipeline through job portals, LinkedIn, and direct sourcing.
• Streamlined recruitment processes and improved candidate experience by standardizing evaluation and feedback methods.
• Additionally supported administration, vendor coordination, and event management functions to enhance team efficiency.

May 2019 – Oct 2020 · 1 yr 5 mos · On-site

• Led business growth through strategic planning, sales innovation, and team empowerment in a competitive hospitality landscape.
• 🔹 Strategic Growth Leadership: Drove year-over-year business expansion through effective planning and execution.
• 🔹 Sales & Marketing Excellence: Designed high-impact campaigns, surpassing lead generation targets by 50%.
• 🔹 Market Intelligence: Conducted in-depth market research to uncover trends and unlock new revenue opportunities.
• 🔹 Client Relationship Management: Built lasting guest relationships, consistently exceeding monthly sales targets.
• 🔹 Team Leadership: Elevated team performance through coaching, mentoring, and hands-on training.
• 🔹 Budget & Vendor Management: Handled financial planning, contract negotiation, and regular strategic reviews.
• 🔹 Operational Efficiency: Implemented systems that enhanced service quality, team engagement, and overall guest satisfaction.

Nov 2016 – May 2019 · 2 yrs 6 mos · On-site

• Drove revenue growth, occupancy optimization, and guest satisfaction through strategic operations and data-informed decisions.
• 🔹 Revenue Growth: Spearheaded initiatives that boosted hotel revenue by 25% through strategic planning and execution.
• 🔹 Rate Strategy & Optimization: Collaborated on dynamic rate plans to balance occupancy and profitability.
• 🔹 Guest & Partner Support: Handled booking inquiries with speed and professionalism, ensuring a seamless experience.
• 🔹 Occupancy Maximization: Achieved full occupancy through targeted marketing and efficient operational practices.
• 🔹 Team Culture & Service: Fostered a service-driven environment, resulting in consistently high guest satisfaction.
• 🔹 Performance Analysis: Tracked and analyzed key metrics to fuel continuous improvement and business growth.

Mar 2013 – Nov 2016 · 3 yrs 8 mos · kota, Rajasthan · On-site

• Drove revenue growth and occupancy through efficient reservation handling, strategic rate planning, and strong stakeholder collaboration.
• 🔹 Revenue & Forecasting: Maintained accurate booking records and supported revenue forecasting, contributing to a 25% revenue increase.
• 🔹 Reservation Management: Handled hotel bookings and online inquiries with precision, ensuring smooth operations and guest satisfaction.
• 🔹 Client & Agency Relations: Built strong ties with travel agents, corporate clients, and MICE partners to expand the booking pipeline.
• 🔹 Rate Planning & Promotions: Collaborated on rate strategies and partnered with local agents for exclusive offers, boosting room sales.
• 🔹 Guest Engagement: Delivered excellent service during reservation calls and maintained in-depth knowledge of property offerings.
• 🔹 Cross-Functional Coordination: Worked closely with the front desk and operations team to ensure full occupancy and a seamless guest experience.
• 🔹 Performance Insights: Monitored guest feedback and generated performance reports to inform service improvements and business decisions.