Apr 2024 – Oct 2024 · 6 mos · Gurugram, Haryana, India · On-site

• Design and implement training strategies tailored to insurance call center teams, including onboarding, compliance, product knowledge, and customer service skills.
• Partner with operations, quality, and compliance teams to identify skill gaps and training needs.
• Manage a team of trainers and instructional designers to deliver engaging and effective learning solutions.
• Develop metrics and KPIs to evaluate training effectiveness and impact on performance.
• Stay updated on industry best practices, regulatory changes, and emerging learning technologies.
• Lead change management initiatives related to training programs and processes.
• Foster a culture of continuous learning, coaching, and development.
• Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Responsible for providing the product knowledge on Health Insurance to all new joiners.
• Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants score sheets
• Arrange for follow-up training, or report following training sessions
• Timely & constructive feedback and counselling of the trainees
• Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Mar 2022 – Mar 2024 · 2 yrs · Mumbai, Maharashtra, India · Hybrid

• Taking care of designing to execution of training for internal and external member of the company, also responsible for audit and process excellence.
• Job Description & Key Result Areas
• Training – Product, Process & Sales:
• Design training module as per business requirements for CSC, CR, CMRL, HMRL & Air Asia
• Deliver product & process training to Management and Non-Management employee.
• Drive on filed training to office associates, field executive, marketing executive, sales team etc.
• Preparing the process improvement SOP’s.
• Design the training content in consulting with department heads i.e. Infra, BI to identify training needs.
• Design the basic framework of module and team up with content team for creating a training program.
• To Provide Assistance in creating Digital Contents. Conduct management development program as a part of train the trainer initiative for up scaling the knowledge of the associates.
• Determine talent development priorities and work with leaders to define learning objectives that can be measured and linked to business goals.
• Looking after Training/learning curve performance
• Explain the features of software and it’s benefit.
• Audit:
• Conduct a regular field audit and data audit
• Publish Training & Audit report timely.
• Highlight the area of improvement as per findings.
• Conduct the audit refresher after approval from the stake holders.
• Do audit analysis.

Jun 2019 – Mar 2021 · 1 yr 9 mos · Mumbai Area, India · On-site

• Taking care of Training, Audit, Branding and Marketing
• Job Description & Key Result Areas
• ●Taking care of complete training for employees, drivers, and vendor/vendor staff training.
• ●Handle team of Trainer’s & Auditor
• ●In Training
• Classroom Training, Induction Training, Product Training, Application Training, Sales Training.
• On Field Training - Route Training, On Job Training, HSE Training – Sanitization & Fire Safety etc.
• Ground Zero - New Route Creation, Route Modification, PP sanitization etc.
• Technical Training - System Configuration requirement like RAM, Processor, GPS and internet, Vehicle Tracking.
• ●In Audit – Responsible for on-boarding the vehicle as per company compliance expectation.
• ●Do Pre-Audit, Complaint Audit also mystery audit.
• ●Arrange the refresher training as per the operations or business requirement.
• ●Additionally taking care for branding like product branding, commercial branding, internal branding.

Jan 2019 – May 2019 · 4 mos · India · On-site

• Taking care of IOCL Dealer and RO Manager Training.
• CSR project

Feb 2018 – Dec 2018 · 10 mos · Noida, Uttar Pradesh, India · Hybrid

• Working as Zonal Training Manager for West taking care product, process and sales training for promoters, area managers, zonal managers and BU Heads about Lava running and upcoming products.
• Job Description & Key Result Areas
• ●Delivering classroom training on product and selling skills to customer consultants (Promoters) on monthly basis or as per market competitions.
• ●Understanding of market trend and upgrading the promoter’s knowledge to chase the market.
• ●Conducting training for 300-400 People (ARO + CC) in different cities across territory
• ●Onboarding and training of (new hires) customer consultants and area retail officers
• ●Ensure necessary training decks and materials are in order prior to the training.
• ●Provide training to out shop promoters (OSP) and special events.
• ●Soft Skill training to other sales staff as and when required.
• ●Ensuring the process adherence across all verticals
• ●Adhere to process of training infrastructure vendor management.
• ●Adhere to internal financial processes for vendor payments validation.
• ●Ensure adherence to training delivery calendar.

Apr 2016 – Feb 2018 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

• Drive the training i.e NHO, Policy update, Departmental or Functional training as per organization's requirement.
• Drive the OJT program for promoted employee to ensure the functional understanding.
• Drive training for all club in West and South zone as per requirement.
• Deliver the POSH training to all the store employee.
• Job responsibilities/KRA’s :-
• Training implementation – Product & Sales
• ●Provide the product training of consumer durable to Samsung, LG, Sony and other brands promoters.
• ●Build the training calendar for the Markets based on inputs from TNI and in partnership with SMEs/trainers.
• ●Execute the training programs as per the training calendar.
• ●Deliver programs based on the calendar.
• ●Co-ordinate with all relevant SMEs to ensure delivery happens as per timelines.
• ●Prepare a conducive environment for learning by organizing all aids, collaterals and venue.
• ●Propose innovative methodologies to enhance learning and training delivery use the EEE approach.
• ●Implement, audit, track and review effectiveness of training.
• ●Partner with operations teams to enhance performance of associates through multiple learning interventions.
• Training MIS
• ●Consolidate the learning calendar for the market.
• ●Share finalized calendar with relevant stakeholders.
• ●Analyze, track and audit planned Vs. Actual trainings.
• ●Ensure all attendance sheets are maintained, and Training MIS is updated.
• ●Share the training report monthly with stakeholders.
• ●Prepare, track and ensure adherence to the training budget.
• Training design
• ●Coordinate with SMEs/content team to ensure development of new programs as per consolidated needs and business goals based.
• ●Align with content team to provide feedback after delivery of content.

Feb 2013 – Mar 2016 · 3 yrs 1 mo · India · On-site

• Freelance Trainer for CSR project

Aug 2011 – Jan 2013 · 1 yr 5 mos · Aurangabad, Maharashtra, India · On-site

• Job responsibilities/KRA’s :-
• ●Handle the team; provide process, product, Sales, Soft skills & Tech training to newly hired batches.
• ●Drive the OJT and Distribution Channel Training with DSE and TSM.
• ●Focus on merchandising and sales.
• ●Designing training courses and materials to meet the training needs of the company.
• ●Consulting various departments and understanding their training needs and requirements.
• ●To have knowledge of the relevant skill and qualification required by the staff for effective performance.
• ●Managing and organizing training avenues, logistics, transportation to achieve effective training and attendance.
• ●Evaluating the various training programs in the company.

Dec 2006 – Jan 2010 · 3 yrs 1 mo · Aurangabad, Maharashtra, India · On-site

• Conducting lectures as per the Syllabus provided by JKTI.
• Providing appropriate notes to the students.
• Conducting practical sessions for Various Mobile.
• Providing Software training like UFS, HWK-4, HWK-5, Sara soft etc.
• Hardware & Troubleshooting.
• Online Technical Support for Technical issues.
• Call Management - Follow up, Create New Enquires, Convert Enquires into Admission, Fees reminder call to student/parents, Exam reminder call to student.
• Attended Workshops arranged by various companies for their new arrivals in market.
• Visiting JKTI's Branches to provide technical training to students.