Jan 2025 – May 2025 · 4 mos · Remote

Jun 2024 – Jan 2025 · 7 mos · Gurugram, Haryana, India

• ▪Low-Latency Network Optimization: Expert in designing, troubleshooting, and optimizing high-performance networks for high-frequency trading environments. Skilled in co-location solutions, high-speed connections, and global real-time financial data distribution.
• ▪Routing Protocols: Extensive experience with BGP and OSPF to build scalable and resilient routing between data centers, exchanges, and co-location facilities.
• ▪Multicast Traffic Management: Proficient in configuring PIM, PTP, IGMP, and multicast snooping for efficient market data distribution and accurate, time-sensitive traffic delivery.
• ▪Exchange Connectivity: Adept at managing secure and stable network connections with financial exchanges, ensuring uninterrupted real-time market feeds and seamless trade execution.
• ▪Co-location & Data Centers: Expertise in deploying and managing colocated servers in data centers, optimizing ultra-low-latency connections to trading platforms and market data providers.
• ▪Network Redundancy: Proven ability to implement high availability (HA) and disaster recovery (DR) solutions to ensure uptime for critical financial applications and trading systems.
• ▪High-Frequency Trading Systems: Deep understanding of HFT protocols, multicast traffic handling, and execution systems. Skilled in optimizing trading platforms for high-speed, reliable operations.
• ▪Network Monitoring & Troubleshooting: Proficient in advanced tools such as Wireshark, tcpdump, and Zabbix for real-time monitoring, latency analysis, and prompt issue resolution.
• Extensively utilized products such as Arista Metamako 7130, Cisco Nexus 3548, Cisco Nexus 3550-F, Catalyst 2960, 3560, 3650, and ISR 4K across all deployments.

May 2021 – Jun 2024 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• Roles & Responsibilities :
• Deliver expert level technical assistance and troubleshooting for resolving critical customer hardware and software issues.
• Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Effectively utilize moderate to complex lab setups to recreate and solve problems.
• Use professional expertise to identify and lead support initiatives to improve the supportability of processes and solutions.
• Submit complete and correct software defect reports.
• Document all actions taken toward resolving customer issues in customer contact tracking database.
• Handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution.
• Strong collaboration and crisis management skills.
• Working with customers, calmly handle critical network problems and describe complex topics in a way that is appropriate to the expertise of the customer.
• Review customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies.
• Testing of the different matrix associated with protocol such as [BGP,OSPF,EIGRP,RIP,OTV ].
• Testing of the effect of configuration change in lab environment associated to customers network architecture,design/topology and device implementation/installation.
• Experience in configuring, supporting, troubleshooting, and debugging networks.
• Handled the following Cisco Series Router:
• Cisco ISR G1
• Cisco ISR G2
• Cisco ISR G3
• ASR1K
• CSR1KV
• CSR8KV
• ISRv
• IR routers
• CATALYST 8K
• Technical Expertise:
• Ability to configure, deploy and troubleshoot technologies: such as BGP ,EIGRP, OSPF, Layer 3 Multicast,VRF ,HSRP ,DMVPN ,RIP ,DNS ,GRE without IPSEC ,Netflow ,PBR ,MPLS ,ACL ,NTP ,QOS ,NBAR

Feb 2021 – Apr 2021 · 2 mos · Chennai, Tamil Nadu, India

• Thorough understanding of software release, hardware Debugging, bug cycles, software system level problems in a multi-vendor and multi-protocol network environment.
• Technical Expertise:
• In depth knowledge of IP Packet flow and Hands on experience on Layer 3 Technologies(OSPF , BGP, ICMP, QoS, VRRP)
• Good knowledge in Layer 2 Technologies (Ethernet, VLAN, RSTP/STP, ARP, Mac learning, LACP, trunking, Packet capturing, stacking/virtual-chassis, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.)
• Experience and proficiency in IPSEC VPN/SSL-VPN/GRE with Good understanding of security best practices.
• In-depth knowledge and practical understanding of Networking concepts – OSI, TCP and IP related L3 protocols(DNS, DHCP, IP, UDP, SNMP, FTP, TFTP, MPLS, PING, TRACEROUTE , DHCP-relay)
• Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like nslookup, net stat and packet sniffers like wire shark, tcp dump etc.
• Solid understanding and troubleshooting skills in Clustering and High availability (HA) concepts.
• Good Practical experience in stating and troubleshooting Network Security and related Technologies.
• Provided presentation on the following topics with detailed packet captures :
• TCP/IP Working Model
• OSPF[LSR + LSU]
• SSL

Nov 2018 – Jan 2021 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Roles & Responsibilities :
• Directly interacted with 1000's of different Customers and applied analytical skills and technical knowledge in order to resolve complex high severity Issues related to product and network problems on Call with Remote assistance and Aided in fault isolation & Diagnosis.
• Learned insights on Effective Customer Service, Risk analysis and Service Restoration.
• Subjected as a Matter Expert for certain specific technologies within team.
• Simulated technical problems in lab environment through effective leverage of complex lab setups.
• Acted as a technical expert and provided support on a worldwide basis. Worked with customers from all time-zones such as American, EMEA, APAC
• Spearheaded difficult communications with highly demanding customers at various levels. Advocated for customers to solve problems of diverse scope and complexity with Proper analysis and isolation of the customer network issue within limited period of time.
• Collaborated with Cisco’s NCE, SE at customer’s site and also other technology teams such as Routing, Security, Datacenter, Voice, Wireless to resolve and analyze cross technology support issues.
• Handled the following Cisco Catalyst Switching platforms and Cisco Series Router:
• Catalyst 2K
• Catalyst 3K
• Catalyst 4K
• Catalyst 6K
• Catalyst 9K
• Catalyst 1K
• 7600 series router
• 4000 Series Integrated Services Routers[Ethernet Modules]
• Technology[Enterprise] :
• Switching Protocols,VSS,Stacking,Vlans,ISSU,VTP,Etherchannels,Stacking,STP,Layer 2 Multicast,Layer2 ACL, Upgrades,RIB,ACL,CEF,DHCP,HSRP,VRRP,GLBP, Telnet,SSH,Memory and High CPU troubleshooting, Packet Forwarding issues, Ethernet, ARP, IP, TCP
• Skills : Product Architecture, Platform Debugging & Troubleshooting (Data plane, Control Plan), Packet Forwarding,TCAM.
• Capture / Tools: ELAM, MPA, NetDR, EPC, Packet tracer, ETHAnalyzer, Wireshark (PCAP),EEM scripting, IXIA,GNS3,VIRL,EVE-NG.
• Operating Systems = IOS, IOS-XE

Jun 2016 – Oct 2018 · 2 yrs 4 mos · Jaipur, Rajasthan, India · Hybrid

• Worked as a Civil Engineering Consultant, responsible for providing expert advice, design, and project management services for infrastructure and construction projects. Delivered expertise in regulatory compliance and strategic planning to ensure projects were safe, sustainable, and cost-effective.
• Roles & Responsibilities:
• Conducted feasibility studies and site investigations, advising on appropriate construction materials and methods.
• Ensured compliance with safety standards and regulations.
• Provided innovative solutions to complex engineering challenges and collaborated with architects and contractors for seamless project execution.
• Monitored construction progress and maintained quality control. Assessed existing infrastructure for maintenance or upgrade needs.
• Delivered sustainable and cost-effective solutions.
• Implemented safety measures to mitigate hazards and ensured minimal environmental impact.
• Promoted sustainable construction practices.

May 2015 – Jul 2015 · 2 mos · Jaipur,Rajasthan

• Worked as a quality analyst contributing to the groundbreaking WOW project within the Tower Cooperation department. As a pivotal member of this pioneering initiative aimed at curbing Energy Consumption on BTS sites, spearheaded the development of a cutting-edge surveillance program for optimizing telecom Resources utilization.
• My role extended beyond traditional boundaries, encompassing the preparation of insightful reports and impactful communications for senior management. Collaborating closely with executive stakeholders, I facilitated informed decision-making processes by presenting these reports and findings.
• Furthermore, my involvement extended to fostering productive partnerships through active participation in strategic business meetings involving both internal teams and external suppliers.