Shubhanshu Srivastava

Operations Associate

Lucknow, Uttar Pradesh, India3 yrs 10 mos experience

Key Highlights

Proven expertise in customer relationship management.
Strong analytical skills with Excel and data reporting.
Experience in tender management and compliance.

Stackforce AI infers this person is a Customer Relationship Management and Operations professional with experience in finance and tender management.

Contact

Skills

Core Skills

Customer Relationship ManagementTender Management

Other Skills

Good understanding of basics of Talent AcquisitionGood understanding of basics of hrmMicrosoft ExcelPivot TableV-Lookup

Experience

Manappuram finance limited

Junior Assistant CRM

Jan 2025 – Present · 1 yr 2 mos · Lucknow, Uttar Pradesh, India · On-site

Currently I am working as JUNIOR ASSISTANT CRM in Two Wheeler Finance MANAPPURAM FINANCE LIMITED
Conducting welcome calls to new two-wheeler loan customers, providing comprehensive information on loan terms, repayment schedules, and online/offline payment options.
Proactively managed loan bounce recovery through NACH representation and facilitated online payment options, contributing to more than 50% of bounce collection in a month.
Executed timely reminder calls to customers regarding upcoming EMI payments, ensuring adherence to repayment schedules and minimizing delinquency rates.
Compiled and analyzed customer feedback data using V-Lookup and Pivot Table generating detailed reports for team leaders to identify areas for service improvement.
Efficiently addressed and resolved customer inquiries related to two-wheeler loan products, ensuring high levels of customer satisfaction.

Microsoft ExcelV-LookupPivot TableCustomer Relationship Management

Intra hybrid systems service and consulting partner

Operations Executive

Jan 2022 – Sep 2024 · 2 yrs 8 mos · Lucknow, Uttar Pradesh, India · On-site

I have worked from JAN 2022 to SEP 2024 for Intra Hybrid Systems Service & Consulting Partner in Lucknow and my last designation was Executive Operations.
Manage bids searching process on the Government e-Marketplace (GeM) portal.
Maintain accurate data of bids, orders, and rate contracts on the portal using V-Lookup and Pivot Table
Maintain organized records of all tenders, quotations, and contract documents.
Ensure compliance with tender requirements, including technical and financial documentation.
Maintain communication with clients, vendors, and government agencies regarding tender processes and updates.
Currently I am working as JUNIOR ASSISTANT CRM in Two Wheeler Finance MANAPPURAM FINANCE LIMITED
Conducting welcome calls to new two-wheeler loan customers, providing comprehensive information on loan terms, repayment schedules, and online/offline payment options.
Proactively managed loan bounce recovery through NACH representation and facilitated online payment options, contributing to more than 50% of bounce collection in a month.
Executed timely reminder calls to customers regarding upcoming EMI payments, ensuring adherence to repayment schedules and minimizing delinquency rates.
Compiled and analyzed customer feedback data using V-Lookup and Pivot Table generating detailed reports for team leaders to identify areas for service improvement.
Efficiently addressed and resolved customer inquiries related to two-wheeler loan products, ensuring high levels of customer satisfaction.