Jun 2024 – May 2025 · 11 mos · Ahmedabad, Gujarat, India · On-site

• Handled inbound business inquiries, qualifying leads based on business needs, budget, and project fit.
• Conducted detailed lead profiling to prioritize high-potential prospects and tailor outreach strategies.
• Delivered personalized product demos to showcase web-to-print and eCommerce solutions aligned with client requirements.
• Collaborated with pre-sales, technical, and marketing teams to create customized proposals.
• Assisted clients through the entire sales process—from initial consultation to pricing discussions and contract closure.
• Maintained strong relationships with prospects and clients to ensure smooth onboarding and foster long-term engagement.
• Used tools Zoho CRM and Basecamp to track interactions, manage pipelines, and analyze lead performance.

Jun 2023 – May 2024 · 11 mos · Ahmedabad, Gujarat, India · Remote

• Identification, development, and closure of new business opportunities in the IT services sector, employing a dynamic approach to client acquisition and relationship management.
• Negotiations and documentation with potential clients, skillfully navigating discussions on service rates, contract terms, and SLAs (Service Level Agreements) to secure profitable deals.
• Sourced, onboarded, and coordinated freelancers and external contractors to ensure the timely and efficient delivery of projects. Managed a diverse team of freelancers, overseeing project workflows, quality assurance, and budget adherence to meet client expectations and project specifications.
• Initiated and negotiated joint ventures and strategic partnerships with other companies to leverage complementary strengths, expand service offerings, and tackle larger, more complex projects. This role involved identifying potential partners, negotiating terms, and managing the relationships to ensure mutual benefit and success of the ventures.
• Cross-functional Team Collaboration

Aug 2021 – May 2023 · 1 yr 9 mos · Ahmedabad, Gujarat, India · On-site

• Demonstrated ability to communicate effectively with customers via phone,
• email, and chat.
• Skilled in identifying customer needs and guiding them through the usage of
• cloud applications, software, and workflows.
• Collaborated with team to optimize workflow and maintained office schedule,
• calendar and meetings.
• Developed and maintained strong relationships with key stakeholders, including
• decision-makers and influencers, to ensure customer satisfaction and long-term
• partnership retention.
• Ability to analyze issues thoroughly and provide effective solutions to
• customers.
• Proven ability to gather and share customer feedback with relevant teams, such
• as Product, Sales, and Marketing.
• Extensive knowledge of all Products and Solutions, serving as a go-to resource
• for both customers and team members.
• Dedicated to improving the customer experience and ensuring high levels of
• satisfaction throughout pre and post-sales processes.