Mayuri Pawale

CEO

Pune, Maharashtra, India5 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Exceptional customer experience through data-driven insights.
Proven track record in exceeding customer expectations.
Strong problem-solving and communication skills.

Stackforce AI infers this person is a Customer Experience Specialist with a focus on BPO and CRM solutions.

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Skills

Core Skills

Customer Relationship Management (crm)Problem-solvingB2c SalesCustomer Service

Other Skills

Analytical SkillsB2C Sales ProficiencyBilling ProcessCRM ExpertiseCitrix WorkspaceClient RelationsClient ServicesCommunicationConditional FormattingContract RecruitmentCross-SellingCustomer FocusCustomer InsightCustomer SupportData Analysis

About

Turning Challenges into Success Stories I specialize in delivering exceptional customer experiences through data-driven insights and strategic problem-solving. Known for strong communication and interpersonal skills, I excel in leveraging technology to transform challenges into successes, ensuring operational efficiency and elevated customer satisfaction. Skills: CRM Mastery. Salesforce Administrator Problem-Solving Tech Proficiency - Advance Excel, Microsoft 365 Data Analysis Reporting Exceptional Communication Soft Skills Development Customer Insights Approach: Data-driven insights to enhance service delivery Operational efficiency focus Leveraging analytics for strategic decisions Integrating technology for seamless operations Experience: Proven track record in diverse service environments Exceeding customer expectations Analytical and empathetic communication Effective team collaboration and leadership Strong conflict resolution and negotiation skills Expertise in customer relationship management (CRM) systems Creative problem-solving and adaptability Continuous learning and professional development 🤝Let's connect and drive meaningful impact together!

Experience

_vois

Senior Executive

Sep 2023 – Present · 2 yrs 6 mos

Tech mahindra business process services

Sr Customer Support Associate

May 2023 – Sep 2023 · 4 mos · Pune, Maharashtra, India · On-site

Provided exemplary customer support for One New Zealand clients in a dynamic billing voice process environment at Tech Mahindra. Key responsibilities included:
Billing Assistance: Efficiently handled billing inquiries, addressing customer concerns, and ensuring accurate billing information delivery.
CRM Expertise: Utilized CRM systems to manage and update customer information accurately, enhancing overall efficiency and customer relationship management.
Issue Resolution: Demonstrated strong problem-solving skills, swiftly resolving customer issues and ensuring customer satisfaction.
Professional Communication: Maintained professional and clear communication with New Zealand customers, ensuring a positive service experience.

Customer SupportCRM ExpertiseProblem-SolvingProfessional CommunicationCustomer Relationship Management (CRM)

Ssi people

2 roles

Talent Acquisition Specialist

Promoted

Aug 2022 – Mar 2023 · 7 mos · Bengaluru, Karnataka, India

Talent Acquisition Associate

Feb 2022 – Aug 2022 · 6 mos · Bengaluru, Karnataka, India

Founded in 1998 and located in Cranberry Twp., PA. SSi People is an organization with extensive staffing industry experience within several labor verticals throughout the United States for Fortune 1000 companies.Whether you’re a company looking for talented people to fill demanding positions or a skilled professional looking for the right company to work with and build a career, the search can seem endless.In today’s fast paced, get-it-done-yesterday world of business, it’s become harder than ever for the right people and the right companies to come together. Opportunities and qualified people often miss each other, so the search goes on. At SSi People, our job is to end the search. We connect companies to talent. It’s not easy, but it’s what we do best.

Bajaj finserv

Financial Sales Advisor

Oct 2020 – Jan 2022 · 1 yr 3 mos · India

As a Financial Sales Officer, specializing in B2C sales, I excelled in:
Customer Focus: Dedicated to delivering exceptional service and tailoring financial solutions to meet individual customer needs.
B2C Sales Proficiency: Successfully drove business-to-customer (B2C) sales, consistently exceeding targets and building strong customer relationships.
Financial EMI Proficiency: Expertise in providing financial solutions, including EMI structures, to enhance customer satisfaction and facilitate sales.
Professional Communication: Maintained clear and professional communication, ensuring clients understood financial options and making informed decisions.

Customer FocusB2C Sales ProficiencyFinancial EMI ProficiencyProfessional CommunicationB2C SalesCustomer Service