Apr 2019 – Aug 2019 · 4 mos

• Took on this role to gain leadership exposure with Performance Management, Senior Management Recruitment, and HR Policy Creation. As the primary HR contact for senior management, I acted in an advisory capacity to them and as counsel to the employees. I also lead the UAE Emiratization campaign on behalf of Jumeirah Zabeel Saray and successfully completed 70% of the set target on recruitment within 3 months.
• I successfully completed the Employee satisfaction survey with a 100% completion rate and analyzed and presented it's findings to senior management. Created and spearheaded a committee for the annual staff party. Successfully managed the financial aspects of HR reporting including monthly payroll forecast. I also delivered trainings such as Orientation for new joiners, English classes for intermediate level and leadership training.

Nov 2015 – Apr 2019 · 3 yrs 5 mos

• Joined the team to further develop my leadership and strategy planning skills. Responsible for development and enhancing engagement for 700+ colleagues. Proficient in operating our Talent Management System (TMS) and Learning Management System (LMS), both designed by Sum Total Systems. In-charge of driving our engagement strategy which is linked to our annual business strategy. As part of our engagement strategy we organize monthly events which include fun activities and quizzes to improve inter-departmental team interaction and to inculcate business thinking.
• Organized focus groups to create a competency library to facilitate quality appraisals. Worked alongside all departments to design the product knowledge book and to create a video library with guest service videos. This hands-on approach has assisted me in becoming a better coach to our colleagues. Also, I work closely with Jumeirah's centralized learning center. Responsible for the departmental trainers I overlook their on-the-job trainings and regulate the quality and quantity of departmental trainings.
• Nominated for Assistant Manager of the quarter within my first year.

Jul 2013 – Oct 2015 · 2 yrs 3 mos · Dubai

• Recruited as part of the pre-opening team of the first Anantara in Dubai, I was responsible for on-boarding new associates, ensuring a smooth transition into the Anantara brand. I delivered brand trainings and monitored all trainings in the hotel. I created and maintained the training need analysis framework. Regularly organized and reviewed health and safety trainings to ensure 100% compliance with Dubai Municipality and Trakhees. I was also responsible for coaching and certifying our departmental trainers to improve service standards and promote regular on-job training.
• Apart from my specialized learning and development responsibilities, my HR experience helped me act as a point of contact for ad-hoc HR queries. Representing the HR team I am well versed in HR policies and the UAE labour law. I am Taleo trained and assisted on conducting recruitment events. Actively involved in associate engagement activities I overlooked all recognition drives and social events including the annual staff party. Being an active team player helped me get involved with various HR activities such as record management, payroll queries and performance management. helping with disciplinaries.
• Continually looking for ways to raise our set standards few of my initiatives at work included - Anantara associate handbook, monthly associate newsletter, training workbooks used for all new starters and designing activities for assessment days.

Mar 2012 – Feb 2013 · 11 mos · London Area, United Kingdom

• Recruited to support rebranding into a Hilton Hotel I took on the role of an HR Manager. I was responsible for the entire life cycle of an employee from recruitment to retirement. I held complete responsibility for all in-house recruitment, learning and development and record keeping in line with Hilton Worldwide standards. Developing and implementing HR policies and procedures in line with the UK labour law was my primary function. I supported departmental managers to manage performance including disciplinaries and grievances. I worked alongside charitable British organisations to assist with the employment of locals.
• Heading the HR function of a team going through major organisational change I implemented a lot of initiatives to boost the morale of the workforce - few being monthly team meetings, forming cultural committees and team building activities. Having proper employee guidelines along with strict adherence to policies secured the associates in a changing environment leading to reduced turnover.
• Working for a central London luxury hotel I occasionally worked as a duty manager to understand the operations and guests' needs. I was also responsible for community initiatives, payroll budgeting and succession planning. Incorporating our succession plans and guests needs into the training structure helped me create a successful L&D plan.
• Also, I successfully completed the Management Development Programme which is a leadership course offered by Crimson Academy.

Sep 2011 – Mar 2012 · 6 mos · Manchester Area, United Kingdom

• As an HR Assistant I was responsible for analyzing HR reports and exit interviews to reduce absenteeism and control attrition. I was extensively involved in conducting assessment centres for bulk recruitment and organizing student placements. I supported the government initiative 'get Britain working' by recruiting unemployed locals in Maintenance/Housekeeping departments.
• I had the opportunity to conduct training sessions such as induction, H&S training and organisational culture training. I implemented the monthly recognition calendar to celebrate achievements of employees from different departments each month.
• Along with HR administrative duties, I was responsible for the development of two HR interns recruited among the HR masters students at our elected University.
• Nominated for new comer of the year 2011.

Jan 2011 – Aug 2011 · 7 mos · Manchester Area, United Kingdom

• Recruited for the new position created on the basis of my work as an intern for two months, I had the opportunity to start my HR career with the leaders in hospitality at Hilton Worldwide.
• As an HR administrator I was the first point of contact for our employees and was responsible for on-boarding new starters, leaver paperwork, managing HRIS and payroll administration. I was exposed to diverse HR functions - recruitment, recognition and performance management. I worked closely with schools and universities to organize work placements for students in different departments. I also had the opportunity to experience performance management cases by leading improvement planner meetings and note taking in disciplinary meetings.
• Promoted to HR Assistant.