G

Gurpreet Kaur

Recruiter

India10 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 7+ years of diverse HR experience.
  • Expertise in talent acquisition and process improvement.
  • Strong background in quality assurance for e-commerce.
Stackforce AI infers this person is a skilled HR professional with a focus on operations and quality assurance in the BPO sector.

Contact

LinkedIn

Skills

Core Skills

Talent AcquisitionProcess ImprovementQuality AssurancePeople Management

Other Skills

Account ManagementAnalytical SkillsAuditingBPOBusiness Process Outsourcing (BPO)Call CentersClient ManagementCommunicationComplianceContact CentersCustomer ExperienceCustomer SatisfactionHealthcareHuman Resources (HR)Investigation

About

A competent professional with 6 years experience in Operations Management,Transaction Quality and Human resource Excellent Knowledge in E-Commerce and Device Support Programs Specialist: Building Effective Team Process Improvement Coaching & Mentoring Transaction Quality Management Operations & Performance Management People Management

Experience

Confidential

Talent Acquisition Specialist

Feb 2021 – Present · 5 yrs 1 mo · Indore, Madhya Pradesh, India

  • Result-oriented HR Professional with 7+ years of experience across functions ranging from Talent Acquisition, Operations training &Quality. Expertise in entire recruitment cycle sourcing, screening, selecting, hiring, and onboarding, client management.
  • Specialities: Talent Acquisition | Mid level hiring | Leadership hiring | Lateral Hiring | Stakeholder &Team Management | Strategic Hiring| Process Improvement | Campus Recruitment | Recruitment Metric | IT Recruitment
Talent AcquisitionClient ManagementStakeholder ManagementProcess Improvement

Teleperformance india

Executive HR

Jun 2019 – Sep 2021 · 2 yrs 3 mos · Greater Indore Area

Wipro limited

Senior Executive Human Resources

Sep 2016 – May 2017 · 8 mos · Cochin Area, India

Teleperformance india

3 roles

Assistant Manager Quality

Jan 2015 – May 2016 · 1 yr 4 mos

Quality Assurance Lead

Promoted

Oct 2013 – Dec 2014 · 1 yr 2 mos

  • Owning Quality function for Devices Support & E-Commerce business
  • Responsible for Compliance & Investigation related to the program
Quality AssuranceComplianceInvestigation

AMCC

Jun 2013 – Oct 2013 · 4 mos

  • Handled a team of 20 associates, ensuring all team members meeting the KPIs and managing the overall performance of the program
Team ManagementPerformance ManagementPeople Management

Education

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA — Human Resources

Aug 2014 – Feb 2016

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