Mar 2022 – Nov 2023 · 1 yr 8 mos · Lucknow, Uttar Pradesh, India · On-site

• Manage 10 complex projects from initiation to completion, ensuring a 95% adherence to strict timelines, budgets, and quality standards. Monitor the pre and post process of the projects to ensure that all the standards were upheld.
• Build strong relationships with 15 diverse stakeholders, resulting in a stakeholder satisfaction rating of 9 out of 10 and a 20% increase in stakeholder trust.
• Proactively identify and supervised an average of 20 project risks per project throughout the entire project lifecycle, with a 90% successful implementation of mitigation strategies.
• Demonstrate exceptional resource management skills, optimizing resource allocation to achieve a resource utilization rate of 85% and cost savings of 10% across projects.
• Implement rigorous quality assurance measures, resulting in a defect density rate of 1.5 defects per deliverable and a 95% compliance rate with project requirements and industry best practices.
• Actively contribute to 5 process enhancement initiatives, resulting in a 20% reduction in cycle time, a 15% increase in productivity, and cost savings of $50,000.
• Proficiently utilize project management tools such as Jira and Azure DevOps, with a tool adoption rate of 90% among team members and an average task completion efficiency of 85%.
• Coordinate with stakeholders to identify relevant innovative sustainable solutions to overcome any obstacles in the project implementation.
• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.
• Work closely with stakeholders and participate in all stakeholder meetings, track schedules, deadlines, conduct site visits, and followed up on important tasks.

Nov 2020 – Apr 2022 · 1 yr 5 mos · On-site

• Troubleshot, isolated, and analyzed 10 major incidents impacting business operations, collaborating with a cross-functional team to manage the project delivery and achieve timely resolutions.
• Guaranteed completion of 100% of tasks within the allocated time and budget by utilizing agile methodology and working in short sprints to achieve goals.
• Captured and reviewed team metrics, fostering team collaboration and communication, resulting in a 15% increase in productivity and a 20% reduction in project delays.
• Interfaced with 3 product owners actively, managing the product backlog and sprint activities, ensuring clear requirements and efficient progress tracking.
• Implemented agents that triggered corrective actions on Network Elements to solve problems or create trouble tickets, resulting in a 30% reduction in incident response time.
• Successfully led and collaborated with team members, third parties, IT, and QA to consistently complete 8 complex, concurrent projects on time and under budget, achieving a 95% project success rate.
• Craft short and long-term, actionable plans in consultation with management and stakeholders.
• Collect and compile data related to project objectives and keeping records of project activities

Dec 2018 – Oct 2020 · 1 yr 10 mos · On-site

• Performed professional market research in order to identify the target market, market conditions, customer behavior, industry trends, and competition.
• Assisted with logistics creation for 3 self-organizing sales teams. Directed vendors to slash inventory costs by 15%.
• Worked on the constant improvement of customer satisfaction - increased satisfaction from 86% to 98% within 8 months.
• Moved the entire team on OKR to get the maximum value in a short span. Facilitated agile sales meetings and sprint demos to showcase progress to clients.
• Fostered strong relationships with clients by providing exceptional customer service and support.
• Organized and supported the progress of the project with team members while constantly monitoring and delivering value.
• Understood the company’s current process and requirements and integrating sets of data into frameworks used to develop practical solutions as well as technical assistance.
• Delivered case status after each field visit and communicate key insights with team members